Need Replacement Redemption Codes for Adobe Captivate and Presenter
The Chat Tech Support is a hell hole.....always says 'there are several people ahead of you' and never get your turn. Any email address to file this complaint? I purchased Elearning Suite (became Creative Cloud) in May 2013 and until now have not used the product.
Hi mlakunnath,
Please elaborate the problem.
Regards,
Romit Sinha
Similar Messages
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I had an itunes redemption code for a movie and got the following message, "code redemption temporarily unavailable. try again later." How do I get my movie?
Hi r.viel,
I'm sorry to hear you are having issues with your redemption code.
The following article should help you with this:
iTunes Store: Invalid, inactive, or illegible codes
If you're still unable to redeem your code after verifying the characters in the code, you'll need to contact iTunes Store Support for help. You'll need to provide a digital image of the front and back of the gift card as well as the sales receipt for the purchase of the gift card.
Contacting iTunes Store Support
Go to the iTunes support page and select your iTunes country.
From the iTunes support page, choose Contact Support on the lower-left side of the page.
Follow the instructions to get iTunes Store support assistance.
I hope this information helps ....
Have a great day!
- Judy -
Redemption code for Adobe photoshop/premiere elements 11 does not work
redemption code for Adobe photoshop/premiere elements 11 does not work
I am having the same issue except that my premiere elements code worked great, but the photoshop elements key failed. Ugh.
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My redemption code for Adobe Acrobat XI is not working. What do I do?
My redemption code for Adobe Acrobat XI is not working. What do I do?
Have you tried the steps listed here?
http://helpx.adobe.com/x-productkb/policy-pricing/serial-number-retrieval-process-faq.html -
Will not let me input redemption code for adobe photoshop element 13?
Having trouble inputting redemption code for Photoshop Element 13?
Thanks, I tried it, but that did not work. Another Forum leader determined that I bought a WIN license and I have a MAC. Not sure how that happened. I have sent a message (hopefully given the absolute user unfriendly interface for any problems) to the Order folks. If they don't reply, i will cancel the credit card charge. That might get their attention. What a terrible company.
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Do i still need a redemption code for subscription purchase
I have had Premiere Pro put on my computer using a friend's adobe ID, i switched it to my ID and purchased a plan for just Premiere Pro. all steps followed to the best of my knowledge but when i start the programs (i have Premiere Pro CC and Premiere Pro CC 2014 for some reason) but both ask for a redemption code i never received. I've raked my brain and searched the internet for hours but to no avail. why does the programs ask for something i never got and only help i find for my question was that subscription based purchases don't need one.
>put on my computer using a friend's adobe ID, i switched it to my ID
That is not according to the license agreement Licenses and terms of use | Adobe and it appears you still have "something" from your friend on your computer
Log out of your Cloud account... uninstall... run the cleaner to remove all left overs... sign in to YOUR Cloud account and install fresh
-http://helpx.adobe.com/creative-cloud/help/install-apps.html
-using the cleaner after uninstalling and before reinstalling will usually help
-http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html -
My redemption code for Adobe CC doesn't work
Everytime I try to redeem the code it would say "Oops! This code has already been redeemed."
If you have already used the code once then there is no need to use it again. The first use of it should result in you acquiring an activation code for your subscription.
Redemption Code Help
http://helpx.adobe.com/x-productkb/global/redemption-code-help.html -
I don't know what is going on. I entered the code 3 times and still get the same message.
See if anything here helps:
Redemption Code Help -
Difference between captivate and presenter
HI, what's the difference between Adobe captivate and
presenter. Do they both do the same? Which one is better for use in
creating online training modules?It took me a while to "get it" too. Yoiu can take a look at
Adobe's spin on things from the blog site maintained by Silke
Fleicher from Adobe at:
Sike Fleicher
Blog
But the real truth of this is that they are quite different:
-Captivate Excels at computer software simulations, software
demos and software learning simulations (where the user gets to try
a simulation test.)
-Captivate is a stand-alone application and not an add-in to
powerpoint
-Captivate does let you import PowerPoint slides
-Captivate creates a stand-alone CP file to store your setups
and then you publish to Flash, Word, Acrobat
-Captivate does not produce a side-panel to show progress,
but it does provide a wide range of progress bars and related
forward and back button options and positions
-Presenter is an add-in to PowerPoint
-Presenter has an optional navigation panel to show progress,
but it has limited forward and back navigation button options.
-Presenter is more like PowerPoint, but you gain Quiz sets or
single Quiz options and the ability to integrate and embed Flash
content such as Captivate SWF files as a slide set. For example you
can have a PowerPointesque look with a navigation pane on the left
or right and then present the user with a video or software
simulation on another slide and then Quiz the user about the
materials or demo.
I would consider Presenter to be about as hard as learning
how to use PowerPoint, but all of the options are now on one menu.
I would consider Captivate to be about as hard as learning to
use Excel, where the basics are easy, but there are many options.
For Software demos and simulations, Captivate is the better
choice.
For Quiz-Enabled PowerPoint, Presenter 7 is the better choice
For e-learning of Software, you can use juset Captivate, but
both products make a good team
Finally, while Adobe charges a bit too much $$$$ for each,
the cost is recouped with the time you save on a large project. If
the products were 1/2 of the list price, they would probably sell
10X the number of copies and create some real BUZZ about these
products for the group of people that are not e-learning
professionals (a huge group).
The final piece is a system that integrates the Quiz results
for user login and score tracking. Known as a Learning Management
System (LMS). Both Presenter 7 and Captivate export to Adobe's
Connect system in Connect format and they also publish to SCORM or
AICC formats used by other systems. However, the cost of the
Connect system for LMS (not the live presentation piece, just the
e-learning piece) is well beyond reach for a small company (about
3X the price of other products). The 40% annual maintenance fee
charges, limited feature set and slow to fix it support make
Connect about a grade "C" compared to the competition. Adobe can do
far better to make Connect the LMS tool that it could be in terms
of features, price and bug repairs. So if you need a LMS to go with
this, then you should certainly look at Connect and price it (it is
nice), but look at what you could get elsewhere for both features
and support at a given price point.
Joe C. -
I purchased Adobe sc6 master collection from software city and i cannot locate the redemption code, but I do have the serial number for mac, do i still need the redemption code and where would i find it?
Hello,
please have a look there: https://helpx.adobe.com/x-productkb/global/redemption-code-help.html
>>> Redeem your redemption code in three easy steps.
Hans-Günter -
I want to start using the creative cloud programs but it has forced me to "start a trial" and looks like I need a redemption code to "license" the products on my computer for the next year. Where do I find or get this redemption code?
If you bought your subscription direct from Adobe, you should not need any codes, only your Adobe ID and password
-Cloud programs do not use serial numbers... you log in to your paid Cloud account to download & install & activate... you MAY need to log out of the Cloud and restart your computer and log back in to the Cloud for things to work
-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
-Cloud Getting Started https://helpx.adobe.com/creative-cloud.html
-Install, update or UNinstall, and launch after installing
If you bought your subscription from some other vendor, ask that vendor for help
-Redemption Code http://helpx.adobe.com/x-productkb/global/redemption-code-help.html -
I have a licence code for Adobe CS6 Master Collection which I'm using for more than a year, suddeny I am in trial mode (all programs) an it seems that this code is not accepted anymore. Help needed!!
Chat Now button near the bottom for Activation and Deactivation problems may help
http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html -
Creating Deployment Packages for Adobe Captivate 7 and Presenter 9 using CCP
Using Creative Cloud Packager 1.1 :
User needs to Sign in with Adobe ID and password
Enter Adobe Captivate 7 or Adobe Presenter 9 Serial Number :
It will validate the key and ask you about the details of Captivate 7 or Presenter 9 Package :
You can choose the product and components you want packaged
Once you click on “Build”, it will download and create the package for Adobe Captivate 7
Note : Adobe CCP 1.1 is available in LWS (Adobe Licensing Website) downloads.
Thanks,
Vikram
Adobe SupportHi Geoffrey,
Welcome to Adobe Forums!
To create the deployment Package for Adobe Captivate 7 you need Creative Cloud Packager instead of AMEE 3.1 .
You can download the Creative Cloud Packager (CCP) from your Licensing account (www.licensing.adobe.com) .
Please folow the below link to create the package:
http://captivate.adobe.com/captivate/topics/creating_deployment_packages_for_adobe_captiva te_7_and_adobe_presenter_9
Hope this helps !
Thanks and Regards
Himanshu Satija -
I bought Adobe Photoshop Elements 13 from wal mart today, and when i go to type in my redemption code to get my serial number it says my redemption code is invalid? and yes i have done it with caps and without caps, ive tried everything and I dont know what to do anymore. I know its non returnable once opened and the package wasnt tampered with when I bought it. im at a loss on what to do
Redemption Code http://helpx.adobe.com/x-productkb/global/redemption-code-help.html
-and https://forums.adobe.com/thread/1572504
Lost serial # http://helpx.adobe.com/x-productkb/global/find-serial-number.html -
Color management help needed for adobe CS5 and Epson printer 1400-Prints coming out too dark with re
Color management help needed for adobe CS5 and Epson printer 1400-Prints coming out too dark with reddish cast and loss of detail
System: Windows 7
Adobe CS5
Printer: Epson Stylus Photo 1400
Paper: Inkjet matte presentation paper with slight luster
Installed latest patch for Adobe CS5
Epson driver up to date
After reading solutions online and trying them for my settings for 2 days I am still unable to print what I am seeing on my screen in Adobe CS5. I calibrated my monitor, but am not sure once calibration is saved if I somehow use this setting in Photoshop’s color management.
The files I am printing are photographs of dogs with lots of detail I digitally painted with my Wacom tablet in Photoshop CS5 and then printed with Epson Stylus 1400 on inkjet paper 20lb with slight luster.
My Printed images lose a lot of the detail & come out way to dark with a reddish cast and loss of detail when I used these settings in the printing window:
Color Handling: Photoshop manages color, Color management -ICM, OFF no color adjustment.
When I change to these settings in printer window: Color Handling: Printer manages color. Color management- Color Controls, 1.8 Gamma and choose Epson Standard it prints lighter, but with reddish cast and very little detail and this is the best setting I have used so far.
Based on what I have read on line, I think the issue is mainly to do with what controls are set in the Photoshop Color Settings window and the Epson Printer preferences. I have screen images attached of these windows and would appreciate knowing what you recommend I enter for each choice.
Also I am confused as to what ICM color management system to use with this printer and CS5:
What is the best ICM to use with PS CS5 & the Epson 1400 printer? Should I use the same ICM for both?
Do I embed the ICM I choose into the new files I create?
Do I view all files in the CS5 workspace in this default ICM?
Do I set my monitor setting to the same ICM?
If new file opens in CS5 workspace and it has a different embedded profile than my workspace, do I convert it?
Do I set my printer, Monitor and PS CS5 color settings to the same ICM?
Is using the same ICM for all devices what is called a consistent workflow?
I appreciate any and all advice that can be sent my way on this complicated issue. Thank you in advance for your time and kind help.It may be possible to figure out by watching a Dr.Brown video on the subject of color printing. Adobe tv
I hope this may help...............
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