Need RMA for sick Z30
Seems like I'm having serious issues finding the correct place to request an RMA for my Z30, so I thought I'd try here. I'm a Verizon customer who sold his iPhone to return to Blackberry and support Blackberry through this troubled time - and Verizon is refusing to help me because I bought the Z30 from another Verizon customer fleeing Blackberry back to Apple (because I didn't buy it directly from them, they are refusing to repair). So, I'm asking blackberyr directly for an RMA for my Z30. This morning, I took the Z30 off the wireless charger and the red LED was blinking 4 times in succession, repeatedly. Attempts to reboot or turn it on failed. After reading through the forums, it was sugggested that I reload the OS from Blackberry Link. I've done that twice today, both times not restoring backups and setting up from scratch with no apps, just my exchange accounts. Each time, I end up in the same place - a black screen with the red flashing LED. Yes, the battery seems to be fully charged (100%) as I left it charging while the exchange accounts sync'd up. This doesn't seem to be a battery issue. I'd like to know what I have to do to get a replacement/RMA to get my Z30 repaired.
Thanks in advance for help/guidance!
Regards,
Stacey
Hi and Welcome to the Community!
Sorry to say, but I don't think you have any warranty at all. BB supports a 1-year manufacturer warranty, but only as extended through the original authorized sales channel to the original purchaser. Contractually speaking, your warranty needs to be serviced by the person who sold you the device. Further, if they are the original device purchaser from VZW, then they may be able to obtain warranty service through VZW.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Similar Messages
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Here's to hoping a Blackberry employee reads this and can help me out.
I'm stuck in warranty limbo with my unlocked Z10. Bought new off Amazon.ca beginning of April-2014. While on Vacation the phone blue screened and died. It's outside of the online retailers 90 day exchange policy, in which case all I have left is the manufacturers limited warranty. Tried to contact Blackberry and they directed me to my carrier Telus, even though I did not purchase the phone through them. Telus was very helpful, we worked through troublshooting together, but unfortunately got to the same conclusion that the phone needs to go back for a hardware issue. They kindly offerred to RMA the phone for me through their system, however since I did not purchase the phone through them and it is an unlocked world phone it does not recognize the IMEI so they couldn't complete the process for me. There is absolutely no luck getting any help through any of the multiple Blackberry phone numbers I've called. Any help sorting this out would be much appreciated. I will drive the phone to the office in Waterloo if need be.You're probably going to have to drive the phone to Waterloo.
Here's the situation: You bought the phone from Amazon which has a 90-day exchange warranty. That's mistake #1. Then you registered the phone for service on Telus' network but the phone wasn't purchased from them so they won't honor any warranty claims (which is their right because they didn't make any money from your purchase of the phone from them). You're in a catch-22 situation. There's really nothing I can advise you to do except buy your next phone from the carrier with which you have monthly service.
Not much help but that's how I see it. Perhaps others can enlighten me with a different point of view. Cheers.
- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated. -
Public Holiday calendar not to be taken into account for Sick Leave
Dear All,
I need help.
Public Holiday calendar not to be taken into account for Sick Leave.
Eg -When I employee applies for sick leave, the public holiday in between the dates shouldnt be considered. How can I configure this requirement.
Please help.
Regards,
PoornimaFor that group, you need 2 counting rules:
- one for Holiday Class 0 (not a public holiday) and Day Work Schedule Class 0 (not a working day)
- one for Holiday Class 0 (not a public holiday) and Day Work Schedule Class 1 to 9 (a working day)
If you want, you can add an other one or two for Holiday Class 1 to 9 (public holiday)
extract from our T556C
2 1 10 Q 10 Sick leave deduct from quotas (incl personal/spec) XXXXX X X XXXXXXXXXX XXXXXXXXX X X XX XX 100.00 100.00 1 1 10
2 1 10 Q 11 Sick leave deduct from quotas (incl personal/spec) XXXXX X X XXXXXXXXXX X X X XX XX 0.00 0.00 1 1 10
2 1 30 Q 10 Special leave with pay (with quotas deduction) XXXXX X X XXXXXXXXXX XXXXXXXXX X X XX XX 100.00 100.00 1 1 30
2 1 30 Q 11 Special leave with pay (with quotas deduction) XXXXX X X XXXXXXXXXX X X X XX XX 0.00 0.00 1 1 30 -
*UPDATED 7/15/04* Complete guide to bioses, drivers, and needed files for the MSI K8N Neo Platinum
Complete newbie's guide to bioses, drivers, and needed files for the MSI K8N Neo Platinum:
Last Updated: Thursday July 15th, 2004
Bioses:
(In order of date released.)
1.1b3 - (Download)
- Pre-1.1, given to reviewers to use in their reviews and benchmarks.
- Less stable, but supposedly you get slightly better overclocks.
1.1 Official - (Download)
1. This is AWARD BIOS release
2. This BIOS fixes the following problems of the previous version:
- Memory always run DDR 200 when install single side DDR on DIMM2 & DIMM3.
- Windows 2000 can't format the RAID IDE HDD when plug in Promise 378 controller.
1.2b5 - (Download)
1.2b7 - (No Download Yet)
1.2b10 - (Download)
- First attempt to fix false temperature readings. Fixes it for some people with Newcastle cores and doesn't fix it for anybody with Clawhammer cores.
1.2b12 - (Download)
- Second attempt to fix false temperature readings. Fixes it for some people with Newcastle cores and some people with Clawhammer cores.
1.3b1 - (Download)
- Another attempt to fix temperature problems?
- Possibly fixes cold boot/power light issues?
1.2 Official - (Download)
1. This is AWARD BIOS release
2. This BIOS fixes the following problems of the previous version:
- System can't resume from S3 sometimes when install USB device.
- Support K8 Sempron CPU.
- Turn off keyboard LED in S3.
--Quick Guide for flashing BIOS, provided by MSI--
1. Create a MS-DOS boot diskette, then copy the the .exe and the bios file to the floppy disk. Both of these files can be found in the package you downloaded.
2. Press "Delete" and go to BIOS setup while computer bootup.
Check BIOS advanced features and see if BIOS flash write control is enabled
(This option must be enabled. If you can not find this setting, it means the BIOS can be
flashed.)
3. Boot from MS-DOS boot diskette and get a:\> prompt.
4. Type "", then press ENTER
5. The flash program will then ask "Do you want to save BIOS?", please press "N" for no. The when you see Press 'Y' to program or 'N' to Exit, please press "Y" to continue.
6. After flashing complete, remove floppy and reset the system .
7. Press DELETE or F1 when prompted at first reboot after flashing.
8. Load BIOS optimized defaults, then save settings and exits.
Drivers & Needed Files:
(Note: All these drivers are for Windows XP.)
Leaked Nvidia nForce3 Chipset Drivers Version 4.40
(Please use at your own risk, these are LEAKED drivers. Password for the .zip file is "ocworkbench rules". Also, you will need to rename the WinXP_2K folder in IDE to either WinXP or Win2K else the installer doesn't pick it up.) Thanks for the link Wonkanoby!
*NEW* Leaked Nvidia nForce3 Chipset Drivers Version 5.03
More leaked drivers? Seems some parts of the drivers are older and some are newer.
1. Windows XP Service Pack 1A (Web Install) -or- Windows XP Service Pack 1A (Full Install)
2. Microsoft DirectX 9.0b (Web Install) -or- Microsoft DirectX 9.0b (Full Install)
3. Nvidia nForce3 Chipset Drivers Version 4.24
4. AMD Athlon 64 Processor Driver Version 1.1.0.14
5. Nvidia Video Card Driver Version 56.72 -or- Omega Nvidia Video Card Driver Version v1.5303
(The Omega drivers are third party drivers optimized for gaming, most prefer these over the standard Nvidia drivers.)
5. ATI Video Card Driver Version 4.7 -or- Omega ATI Video Card Driver Version 2.5.51
(The Omega drivers are third party drivers optimized for gaming, most prefer these over the standard ATI drivers.)
6. Onboard Sound Driver (Realtek AC'97 Audio Codec) Version A3.61
It is HIGHLY reccomended that you install the drivers/needed files in the order listed above. Please note that there are two #5's because you either install one or the other depending on your video card, do not install both of them.
You will come across a problem here though. You can't install the chipset drivers without installing the Windows service pack and DirectX first, but the Windows service pack and DirectX installs need the internet to download files and you won't have working internet until you install the chipset drivers. Here's what I did to get around this. Instead of downloading the web install versions of Windows service pack and DirectX, download the full version and and put them along with all the other drivers on a backup hard drive or burn them to a CD, this way you will have all the drivers you need when it's time to install them and none of them will require the internet to download files.
Another note when installing drivers. Apparently the Nvidia chipset drivers also come with drivers for the onboard sound, but people seem to agree that the Realtek onboard sound drivers are better. When you are installing the Nvidia chipset drivers, just be sure to uncheck the box for sound drivers when it asks you which drivers you would like to install. Now you can safely install the Realtek drivers without any chance of conflicting sound drivers. Thanks for the tip Wonkanoby!Quote
Originally posted by RLiu818
Quote
Originally posted by Deviation56
Quote
Originally posted by RLiu818
You CAN install the nforce drivers BEFORE installing SP1. The only requirement to install the nforce drivers is DX9.
So is SP1 still recommended to install before the nforce drivers?
The installer still reccomends to install it beforehand for full USB 2.0 functionality... I would have put what you said in there but I wanted to keep it as simple as possible.
oh. IIRC the installer just says USB 2.0 will be fully functional after SP1 is installed. So after you install SP1 you go into device manager and u click update driver and it will auto search and update the driver.
Simplicity-wise, i guess its pretty much equal. It might take less preparation to just copy DX9 full onto a CD and install that first, then nforce driver, then right away you have yoru internet connection.
but i dunno.. i guess i will try it your way this time when my RMA"d board comes.
i will be fomratting and doing a fresh install later on today and will let you know if i come across any problems -
my god ... what do you have to do to get hold of someone for an RMA. First the auto attendant never says a word about being able to submit one. But apparently it's located in the status section......
Need to get an RMA for my kids ZEN so I figured I'd call on my lunch hour. Well ... as of this writing .... 9:02 on hold with the neo retro disco music and no answer.... must be one person working and he's on break.
Customer support really sucks now a days. Company's put out products and then they don't wanna hear from you at all....
At least I know " My call is important to them"Good luck to you as I have been struggling with customer service for quite sometime. I finally was issued an RMA number to have my son's Zen Sleek fixed (having issues with it locking up, won't boot up, won't connect to the computer, etc). I mailed it in, along with the $25 diagnostic fee, only to have them send it back to me, telling me there is nothing wrong with it. I'm so frustrated. I replied by email asking them what to do next, their reply was the same email they originally sent.....go back to where I bought it (dead-end there, they won't help), or send a request for ANOTHER RMA number, send in ANOTHER $25 so they can test it. This is ridiculous!
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To implement new value for sick leave
hi
i need to change sick leave(SICK_LEAVE_FULL_PAY_DAYS ) for employees from 6 to 15 ie from 1-march-2010 every employee has to get 15 days sick leave
for example an employee A has to get sick leaves based on 6 days sick leave for the month of JAN and FEB as well as from march onwards sick leave based on 15 days
ie say an employee joined on 2nd jan 2010
his sick leave would be ------sick leave based on 6 days for jan ,feb+sick leave based on 15 days from march onwards
GLOBAL VALUES DEFINED IN ERP IN UK HRMS-TOTAL COMPENSATION-GLOBAL VALUES ie opening GLOBALS window
NAME DESCRIPTION TYPE VALUE (EFFECTIVE DATES )from DATE to date
SICK_LEAVE_25_PERCENT_PAY_DAYS 25% Paid Sick Leave Days Slab Number 24 01-JAN-1990
SICK_LEAVE_50_PERCENT_PAY_DAYS 50% Paid Sick Leave Days Slab Number 18 01-JAN-1990
SICK_LEAVE_75_PERCENT_PAY_DAYS 75% Paid Sick Leave Days Slab Number 12 01-JAN-1990
SICK_LEAVE_DEDUCTIBLE_SLAB1 Sick Leave Deductible Percentage For The First 6 Days Number 0 01-JAN-1990
SICK_LEAVE_DEDUCTIBLE_SLAB2 Sick Leave Deductible Percentage For The Next 6 Days Number 25 01-JAN-1990
SICK_LEAVE_DEDUCTIBLE_SLAB3 Sick Leave Deductible Percentage For The Third 6 Days Number 50 01-JAN-1990
SICK_LEAVE_DEDUCTIBLE_SLAB4 Sick Leave Deductible Percentage For The Fourth 6 Days Number 75 01-JAN-1990
SICK_LEAVE_DEDUCTIBLE_SLAB5 Sick Leave Deductible Percentage Beyond 24 Days Number 100 01-JAN-1990
SICK_LEAVE_FULL_PAY_DAYS Fully Paid Sick Leave Days Slab Number 6 01-JAN-1990
SICK_LEAVE_NO_PAY_DAYS 0% Paid Sick Leave Days Slab Number 30 01-JAN-1990could someone pls guide me ,can i change manually in the globals window the value 6 to 15 (needed value)
thanking in advance
Edited by: makdutakdu on Sep 15, 2010 2:01 PM
Edited by: makdutakdu on Sep 15, 2010 2:02 PM
Edited by: makdutakdu on Sep 15, 2010 2:03 PM
Edited by: makdutakdu on Sep 15, 2010 2:04 PM
Edited by: makdutakdu on Sep 15, 2010 2:06 PM
Edited by: makdutakdu on Sep 15, 2010 2:06 PM
Edited by: makdutakdu on Sep 15, 2010 2:07 PM
Edited by: makdutakdu on Sep 15, 2010 2:07 PM
Edited by: makdutakdu on Sep 15, 2010 2:08 PM
Edited by: makdutakdu on Sep 15, 2010 2:16 PMThe jar command's -u option is about as easy as I know.
See the jar command documentation for the details. -
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Hi guys,
I want to archive one of my large table. the structure of table is as below.
Daily there will be around 40000 rows inserted into the table.
Need suggestion for the same. will the partitioning help and on what basis?
CREATE TABLE IM_JMS_MESSAGES_CLOB_IN
LOAN_NUMBER VARCHAR2(10 BYTE),
LOAN_XML CLOB,
LOAN_UPDATE_DT TIMESTAMP(6),
JMS_TIMESTAMP TIMESTAMP(6),
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MAXTRANS 255
STORAGE (
INITIAL 1M
NEXT 1M
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LOGGING
LOB (LOAN_XML) STORE AS
( TABLESPACE DATA
ENABLE STORAGE IN ROW
CHUNK 8192
PCTVERSION 10
NOCACHE
STORAGE (
INITIAL 1M
NEXT 1M
MINEXTENTS 1
MAXEXTENTS 2147483645
PCTINCREASE 0
BUFFER_POOL DEFAULT
NOCACHE
NOPARALLEL;
do the needful.
regards,
SandeepThere will not be any updates /deletes on the table.
I have created a partitioned table with same struture and i am inserting the records from my original table to this partitioned table where i will maintain data for 6 months.
After loading the data from original table to archived table i will truncating the original table.
If my original table is partitioned then what about the restoring of the data??? how will restore the data of last month??? -
I have problem with buying in games , I got the massage that the purchased can not be completed , please contact iTunes support.. I need help for my case please
http://www.apple.com/support/itunes/contact/
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I am locked out of my iPad 2, I can't back it up because it won't connect to iTunes (because it's locked with a password) and I need it for school, it has all of my school work on it and the school doesn't have or passwords. I can't loose all of my work. PLEASE HELP ME!!!
Hi ebby,
Here are the instructions for a disabled device - hopefully you have sync'd with your computer before now?
http://support.apple.com/kb/HT1212
Good luck!
Cheers,
GB -
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You need to get headset splitter adapter.
http://www.startech.com/Cables/Audio-Video/Audio-Cables/35mm-4-Position-to-2x-3- Position-35mm-Headset-Splitter-Adapter-Male-to-Female~MUYHSMFF -
I just purchased Time Capsule today. I ONLY want to use it as an external drive. I do not need it for Time Machine. I need to free up room on my computer. As of now, I can't even load updates. I can see the TC in my finder, but when I click on a file or video to drag and drop, I get message that TC can't be modified. Help please!
I agree with Kappy.. passing files and especially via wireless is slow as slow.
Just need to be sure your TC is the new AC model??
And the OS on the computer is Lion?
Have you completed the setup of the TC via the utility? You do still need to get internet via the TC so it has to be plugged into the main router..
Give us the full picture of the network.
Then we can help you get into it.. whether you should put your files on it is another question. -
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i have three notebook of this model for software developers, i need update. any suggestion?
Graphics card: ATI 4250 / 6370 switchable
Notebook model: DV7 4267clHello HK_Ariel,
Thank you for posting on the HP Forums!
I understand you are looking for a WIndows 8 ATI driver for your computer. This driver does not exist, as you indicated. You would need to return the computer to Windows 7 to use the switchable graphics.
Mario
I worked on behalf of HP. -
need driver for canon mg 5250 as scanner is not working with version 10.7. Lion. Can you please help me to find the driver so scanner works with WIFI?
Try with the latest Apple driver package for Canon (released 15th Feb):
http://support.apple.com/kb/DL899
This solved my problem with the printing. -
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