Need some material regarding sap crm base customization

hi to
this is nagaraju want some material about base customization in sap crm ,
if any one having plz forward to me
my mail id [email protected]

Hi nagaruju,
Look at best practices.
-<a href="http://help.sap.com/bp_crmv250/CRM_DE/index.htm">SAP Best Practices for Customer Relationship Management - V2.50</a>
Regards.
Manuel

Similar Messages

Need information/training material regarding SAP CRM Functional

Hello,
I am a SD Consultant.
I want to learn SAP CRM (Functional) on my own without going to any training institute or some thing.
Therefore, can anyone help me in forwarding the link(s) or document(s) with which I can learn about SAP CRM (Functional).
I want information/training material regarding SAP CRM 7.0 (on system/software working, not the general information, for example- why CRM, where CRM, etc)
For example, about org data, org structure, possible scenarios, etc.
Thanks in advance for spending your valuable time for me.
Regards,
T. Chaitanya

Hi ,
In the SDN lot of documents are there search in the WIKI.check the standard sap doc cr100.

Need some help in SAP CRM ISA.

hi ,
I am very new to the SAP CRM ISA environment .So please suggest me some documents ,books name etc.
To develope ISA applications what java skills we should have.
Please help me ...
Thanks in advance to all of you..
With regards
shanto aloor

Hello Shanto,
You need a couple of months of time to attend the following courses and couple of more years for really working in few projects to understand Well that is for people like me.
CR010 - CRM Basics,
CR100 - CRM Overview,
CR300 - CRM Sales,
CR800 - E-Commerce with CRM and
CR850 - E-Commerce with R/3
Okay, for the programming skills, you need very good Java / Web Application development experience. The application (ISA) is a simple Java based Web application (not a J2EE application) built on Struts framework. So, a good knowledge / experience of Struts is a big plus.
The [E-Commerce Enhancement / modification guide|https://websmp210.sap-ag.de/sapdownload/011000358700000469462006E/] is THE reference for ISA enhancements. I can not emphasize more on this. Every page, sentence is a must read in this document. This next document has [Examples and Tutorials |http://service.sap.com/sapdownload/011000358700006120622006E/]that go with the first document.
It is also good to have ABAP development and debugging knowledge to do good development. Basic understanding of the request - response cycle - the Java to ABAP integration are all good topics to focus and learn.
You must also know the Java development process in the NetWeaver (NW). You need to know the concepts of NW Development Infrastructure (NWDI). The enhancement guide has some information relevant to ISA development.
If you really go through the enhancement guide thoroughly, you will know what more you should know!
Easwar Ram
http://www.parxlns.com

Need help in getting information/training material for SAP CRM (Functional)

Hello,
I am a SD Consultant.
I want to learn SAP CRM (Functional) on my own without going to any training institute or some thing.
Therefore, can anyone help me in forwarding the link(s) or document(s) with which I can learn about SAP CRM (Functional).
I want information/training material regarding SAP CRM 7.0 (on system/software working, not the general information, for example- why CRM, where CRM, etc)
For example, about org data, org structure, possible scenarios, etc.
Thanks in advance for spending your valuable time for me.
Regards,
T. Chaitanya
<<Moderator Message: Sorry, can't do. Search!>>
Message was edited by: kishan P

Hi Chaitanya,
Since You are already a SD Consultant, We assume you are very much familliar with SAP and for you CRM will also be not a big Deal.
Customer Relationships Management (CRM) is a model for managing any Organization's interaction with current and future customers. It involves technology to organize, automate and synchronize SALES, SERVICES(postsales) AND MARKETING(presales).
First of all you need to get SAP CRM installed in your system and then you need to get command over Account and Contact Management (Business Partner). The same can be learned using WebUI or GUI. From GUI the transaction launcher is WUI then web page opens up enter your credentials and select Role - Salespro. Open the Account and Contact section and do some R&D and you can learn. But in GUI you need to go to SPRO -> IMG -> Cross Application Components -> SAP Business Partner -> Business Partner -> Basic Settings -> Number Ranges & Groupings -> Define Number Ranges. Here you have defined number range then you need to assign to some group created from SPRO same way. And Finally maintain Business Partner using Tcode - BP.
Then You Learn Organizational Management which allows us to map our marketing, sales, service structure maintaining company's structure including the position and Employees in an Application and assign specific attributes to the otganizational units.
Path: SPRO -> IMG -> CRM -> Master Data -> Organizational Management -> Organizational Model -> Create Org Model/Change org model.
Just Go ahead and with some more R&D in the system and taking of F1 Help of SAP Documentation I think you can easily learn SAP CRM.
Regards,
Piyush

Study Material on SAP CRM fundamental

Dear Friends,
I am Prasad, very new to SAP-CRM, I would appreciate
if there is any study material on SAP-CRM.
my background is : I have SAP-SD experience and 4 full life cycle implementation. and certified.
Thanks for your help and support
Prasad

Hi Prasad
CRM 2.0 IDES version is outdated i rather suggest you to go through with the latest CRM 4.0 it has got more functionalities than CRM 2.0 obviously also decide in which area you need to specialise so got many options like Telesales,Internet sales,Service etc..Also Mr.Michael Van Greet has sent you a link i checked that as well.Its costing you $60 but it seems worth buying it.Because its very difficult to find any books regarding CRM 4.0.If possible try to get it from your colleagues TCRM10-Fundamentals and Base Customising,Middleware and IPC.CR300-Sales and CR-800 Internet Sales.I hope this helps!!
Cheers

Need Some Material For XI.

Hi all,
I need some material to prepare XI.
Apart SAP Help site ...pls help me out in finding good material for XI learning for beginner.
Thanks in advance.
Regards,
Harsha.

I think it is a good start
https://www.sdn.sap.com/sdn/collaboration.sdn?contenttype=url&content=https%3A//forums.sdn.sap.com/thread.jspa%3FforumID%3D44%26threadID%3D42795
/people/siva.maranani/blog/2005/05/21/jdbc-stored-procedures
/people/sap.user72/blog/2005/03/15/using-xslt-mapping-in-a-ccbpm-scenario
/people/saravanakumar.kuppusamy2/blog/2005/01/19/rdbms-system-integration-using-xi-30-jdbc-senderreceiver-adapter
https://www.sdn.sap.com/sdn/collaboration.sdn?contenttype=url&content=https%3A//forums.sdn.sap.com/thread.jspa%3FforumID%3D44%26threadID%3D41493%26messageID%3D409257%23409257
https://www.sdn.sap.com/sdn/collaboration.sdn?contenttype=url&content=https%3A//forums.sdn.sap.com/thread.jspa%3FthreadID%3D52541%26messageID%3D541927
https://www.sdn.sap.com/sdn/weblogs.sdn?blog=/pub/wlg/2131 [original link is broken] [original link is broken] [original link is broken] [original link is broken]
https://www.sdn.sap.com/sdn/developerareas/dotnet.sdn?node=linkDnode1-2
Hope this helps!
regards
roberti

Some question about SAP CRM consultant

Dear all,
      I'm a center-based consultant in china.Our company is among the first batch to run SAP CRM in china in 2006.Our version is CRM 5.0.From my two years' working experience,the status of using CRM in our company is not very good.Complex UI,sychrorize problem makes our partner not willing to use this system.
     I used to do some ABAP developing then i began to transfer to MM&SD.CRM work is the recent thing.During some months' work in CRM,i found i am more interesting in CRM.
    I want to find a new job in outside consulting company in future.I want to focus on CRM.One aspect is that i'm interested in CRM.The other is that CRM is a new product and there is not so many people doing this.However,i seems getting some worries.First,SAP CRM seems not quite mature just from my understanding in 5.0 version.We need to develope a lot not just using User-exit.I don't know whether 7.0 has changed a lot.I've seen the UI of 7.0.It seems much better.But is it means more company will choose SAP CRM 7.0 other than Siebel?In china,there seems not many CRM projects now and i don't know the status in other countries.Second,CRM may have much differences from ERP implementation because there are many process which can't be solidified.
   In one word,i'm worried about CRM consultant's future.And i hope gurus to give me the answers.THx.

Hi Feng
It would be very intersting to clients as well as consultants to work on SAP CRM. Career wise you have ample opportunities in the same. With the advent of various features in CRM 7.0 version, SAP is now more user friendly and is easy to implement with lot many processes covered as a part of vanila offer.
I wish you all the best and hope this helps.
Regds,
Raghu

Questions regarding SAP CRM 4.0

Hi:
Does anyone have some past exam questions regarding the SAP CRM certificate exam? My e-mail is [email protected]
In addition, can anyone explain the differences between those code beings with "T" and those without, such as TSCM and SCM?
Thank you.

I would like to clarify on question 2): The filtering is not necessarily limited to only one of these items at a time; we could need, for example, filtering done by: customer number AND sales organization AND sales office.
The idea we came up with was to perhaps create the necessary extra attributes (if this is possible), and to have them automatically filled in by a routine (a user exit?); later, a simple search using these new attributes would filter the information accordingly. Would such a thing be possible?

Regarding Sap CRM

What about the future of Sap CRM.can people of Sap SD learn Sap CRM.Oppurtinities in India.

Hi,
     the future is definitely going to be bright with the rise in development and modernisation across the globe inorder to be a better place where you get quality in time all the time. For all this to happen industries would want to have a strong ERP system in place and there comes SAP. The number one in the ERP segment. And thus you can find oppurtunities in SAP SD and grow further with the addition of CRM as the internet segment is further geared for a huge growth. So, CRM on internet, mobile are few of the things going to be in demand.
    India is one place where SAP AG is particularly interested as the environment is poised for growth at par with China.
   Hope the info throws some light. Pl reward if found useful
Thanks & Regards
Sadhu Kishore

Presentation material for SAP CRM

Hi,
I am SAP SEM/BW consultant with great interest to CRM area (1% of practical knowledge of CRM). I need to prepare presentation reg SAP CRM. Can you please tell where I can find presentation materials.
Thanks

Hi,
You can refer help.sap.com to have a clear picture about SAP CRM.
Please find the following link for your information
http://help.sap.com/saphelp_crm50/helpdata/en/1a/023d63b8387c4a8dfea6592f3a23a7/frameset.htm
Under Business Scenarios you can get all the functionalities of SAP CRM provides.
Best Regards,
Johnny.

Need some info on SAP Business One

Hi, Need some info on these questions.
1. Out of this which is the full SAP Enterprise -level business system.
                 SAP Business One
                 mySAP All-in-One
                 mySAP Business Suite
                 SAP NetWeaver
                 R/3
2.SAP Business One allows users to export data directly to from screens to which of these:
                        Into Excel
               Into Word
               As JavaScript
               As XML files
Thanks for the help guys.
Neehal

Here is a link about SAP B1 :
http://www.sap.com/solutions/sme/businessone/index.epx
For SAP A1:
http://www.sap.com/solutions/sme/businessallinone/index.epx
Hope this will help
Bishal

Need some info regarding BWA1 transaction in CRM

Hi,
I am trying to understand few things for the BWA1 transaction. Looks like we need to explore the BWA1 transaction for data source enhancement before trying the classical Data source enhancement method (Append structure in the Data source ) in RSA6.
1> The Data source fields visible in transaction RSA6 is stored in TABLE ROOSFIELD.
2> In BWA1 transaction the visible field (in the 'extract structure tab in the Field 'selection <> 'A' ) matches with the Data source fields in RSA6
 However the entry in the 'Mapping' tabs in Transaction BWA1 is stored in table SMOXRELP.
3> All the fields from the Extraction Structure TAB rightly belong to the extraction structure maintained in the Metadata tab.
After that I seem to loose my way.
For example take the example of data source 0CRM_SALES_ORDER_I, the above two assumptions are correct.
But when I look at the extraction structure (CRMT_BW_SALES_ORDER_I) AND the segments in the Mapping tabs (ORDERADM_H, ORDERADM_I etc)
I dont seem to relate them, I know there these comes from the BDOC BUS_TRANSACTION_MESSAGE (as mentioned in the Metadata Tab in BWA1) but dont really understand the correlation.
Also please note that I am not able to change the value for Selection field in the Extract Structure tab. I that case, how can I really enable some field which are by default hidden from the BW data source? Also how can I extend the whole thing to take into some custom fields as well that I have created for the Sales Transaction as well.
Thanks
AGN

hi Arun,
take a look oss note 692195, steps if you add new fields.
try to read bw350 course material, there is one chapter talk crm extraction, explain bw adapter, bdoc, etc.
and perhaps check bi best practice
http://help.sap.com/bp_biv235/BI_EN/index.htm
->customer relationship management
692195 - FAQ: Sales Analytics and CRM-BW data Extraction
Question 4: How can I extract the fields, which are not provided in the standard data source extraction .
Suggestion 4: Follow the steps mentioned below.
1. Enhance Extract Structure with the required fields. (Create & include
 an append structure to the extract structure via transaction RSA6).
2.a) Release the fields of the append for usage. ( To do this, double
 click on the Datasource and remove the flags in the column 'Hide
 Field' for all fields of Append. )
2.b)If the new fields cannot be seen in the extract structure of
 the transaction BWA1 then change and save the datasource, and then
 activate it in RSA6.
3. Define your mappings in BADI (CRM_BWA_MFLOW) to fill these fields.
Goto SPRO .
Follow the path ->
SAP Implementation guide ->Implementation with other mySAP components ->
Data transfer to the Business Information Warehouse->
Settings for the application specific datasources (CRM)->
Settings for BW adapter->
Badi :BW adapter :Enhancement of datasources in messaging flow.
4. Replicate the new Datasource to BW.
5. Expand the Communication Structure in BW.
6. Maintain transfer Rules for the new Datasource.
7. Activate the trasfer rules and perform the upload.

I need some help Regarding Cumulative totals

Hi ,
i have a requirement
1) we have columns calender Periods and actual to date. The requirement is we need cumulate the actual to date. i have applyed RSUM function in column formula.
2) it is working fine. But again the requirement is this cumulative solution is changed based on selected calender periods. but this is not expected.
3) ex:-
calender period actual Units Cumulative Units
oct - 2010 10 10
Nov-2010 9 19
Dec-2010 15 34
Jan-2011 25 59
Feb-2011 12 71
March-2011 19 90
April - 2011 13 103
May - 2011 18 121
June - 2011 24 145
this is the reqiurement but i have a Prompt Like
i hve selected resource categery some xyz and stert period is Jan -2011 and end period is May - 2011
the values disply's like bellow
Resource Category start Period End Period
xyz Jan - 2011 May - 2011
Jan-2011 25 25
Feb-2011 12 37
March-2011 19 58
April - 2011 13 71
May - 2011 18 89
But this is not actual cumulative units the actual value for Jan 2011 cumulative value is 59 not 25
can any one help me regarding this issue
regards,
ramesh

Hi,
Refer this link abt iview properties & set authorization ...
http://help.sap.com/saphelp_nw04/helpdata/en/13/81a66d100011d7b84b00047582c9f7/frameset.htm
Color- you have to change portal theme...
Width- create a new Loyout..
Regards,
Senthil K.

Need some Guide regarding Configuration of Sender Mail Adapters....

Hellow All Members,
Can anybody refer me to some blogs other than SAP's own help which talks about use and configuration of sender mail adapters...
Thanks in Advance,
Sugata

Hi Sugata,
These links i guess should help you understand clearly as to how to configure your sender mail adapter.
<a href="http://help.sap.com/saphelp_nw04/helpdata/en/23/c093409c663228e10000000a1550b0/frameset.htm">Configuring the Sender Mail Adapter</a>
<a href="/people/prasad.ulagappan2/blog/2005/06/07/mail-adapter-scenarios-150-sap-exchange-infrastructure Adapter scenarios SAP Exchange Infrastructure</a>
<a href="/people/michal.krawczyk2/blog/2005/03/07/mail-adapter-xi--how-to-implement-dynamic-mail-address Adapter (XI) - how to implement dynamic mail address</a>
Also refer these links:
http://www.microsoft.com/exchange/evaluation/compare/ClientCompare.mspx
http://www.microsoft.com/exchange/evaluation/whatis.mspx
http://www.trincoll.edu/depts/cc/documentation/email/IMAP_vs_POP/default.htm
http://www.imap.org/papers/imap.vs.pop.brief.html
Also please go through these notes:
804102
xi 3.0 mail adapter with pop3 user authentication problem
810238
XI 3.0 Mail Adapter for POP3 may not report some errors
Just an additional info "sender mail adapter is to convert e-mails to XI messages"
Regards,
abhy

Some Query Regarding SAP NetWeaver Features

Hi friends,
Can u give me some simple questions answers regarding NetWeaver :
1> What is the oldest and latest versions of NetWeaver and in which SAP versions it runs ?
2> Whether we can write Report(Type 1) or Module Pool (Type M) programs in NetWeaver ?
3> Will we only see the NetWeaver output in Browser ( like this SDN Community Network ) or can view the output also through SAPGUI.
4> What is current scope of NetWeaver for Job prospect against SAP ABAP?
5> The basic type of works handled by NetWeaver ?
6> And whether it a different module in SAP like SD, MM , or new programming environment like ABAP, or SAP new technology like BW ?
Please reply back to me.
Thanks & Regards,
Sujoy
[email protected]

Hi Sujoy,
1. the oldest version means Netweaver 2004 is the first and old version than the next release of Netweaver 2004s the latest vesion is Netweaver 7.0
2.u can checkout in SDN for assistance
3.no can u brief ur question ,as my point of view this seems to be different u cant view those things in SAGUI
4.can u brief the question
5.Netweaver is the concept merging the things with Java ,a netweaver has two stacks as ABAP and as JAVA ,java engine looks for the development environment for the portals and it acts along with the ABAP stack as a frontend web pages to connect the r/3 as the backend -Refer this note no:864172
6.please to know more about http://help.sap.com/saphelp_nw04/helpdata/en/start.htm
reward points welcome for the useful tips!
regards,
S.Rajeshkumar

Need some material regarding sap crm base customization

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