Need someone to contact me regarding problem with tablet trade in from today! Very upset!

Question

I went to the Best buy in Lakeland, FL today with my two children who were eager to trade in their tablets for gift cards. Both tablets were in great working condition, and we even still had the boxes, manuals and accessories. One was a Mach trio stealth 7" and the other Mach stealth lite 4.3". They refused to take the 4.3" one as a trade in, stating it was listed in Best buy's database as a "mp3 player". I questioned this as the tablet itself even has the words "internet tablet" printed on the back, and pointed out that the manufacturer has it listed on their website as a tablet as well. The supposed "manager" that was called over was very rude and argumentative. After I let her know she could go (because I was not going to continue to listen to her rudeness), the other associate who was helping me sat on another register and rang up several people, ignoring me. Finally he asks if he could still help me with anything. Of course I pointed out that I DID in fact still have a tablet there to trade in (which he knew, as he had already began processing it before the manager was called over). This trip left me feeling very sour towards Best Buy... Well, there I left, with one happy child, and the other one disappointed and sad. How can you say a tablet isn't a tablet, when it's clearly labeled as such on the product itself? The exclusions said nothing about the size of the tablet, so I really need some answers.

Answer 1

Hello AmandaSmith,
I am very disappointed to read about your poor experience when you went to take advantage of our Trade Up to the New Fire HD promotion at the Lakeland, FL store. As a mom I can definitely relate to how you felt because we love our children so much that it is upsetting to see them disappointed and sad. This should have been a fun experience for the both of them (and you), and I sincerely apologize if the store associates were rude and disrespectful. 
As long as your tablet meets the minimum requirements of the promotion, then you should be able to qualify for the trade-in to receive a $50 gift card to use towards any other tablet or item. Those minimum requirements are:
-          The device must be able to power on
-          Must have a valid serial number
-          Cannot have a cracked screen
-          Cannot have any liquid damage
-          The device cannot be a Barnes & Noble Nook or other eReader
That being said, I have some further details I would like to share with you, so I will be sending you a private message. To view your private messages please make sure you are logged onto the forum, and click on the envelope in the top right hand corner. 
I truly appreciate you visiting the forum to share your experience, and please keep an eye out for that message coming your way. 
Sincerely,
Maria|Social Media Specialist | Best Buy® Corporate
 Private Message