Need Support : Error Message "Please close the previous dip"

Dear Sir/Madam,
kindly need your solution & information for the subject above, does this mean that the Storage Tank - strapping table is not been maintained well? or is there any error entry for the previous dip of the storage tank. I've checked all the entry since from the first previous dip is taken for the storage tank and everything seem to be well.
your prompt reply will be much in great help/support.
Thank You,
Best regards,
Andi-R

I'm in a student residency, and I connect my mac through an ethernet cable, but I don't know about the modem.
The thing is, it has been working fine since I got here (six months ago), and then this afternoon, it crashed, I force quit it, and when I opened iChat again I got a pop up message telling me something about my account being already in use, or something like that.
Since then I never got it working
Thanks for your help.
p.s.: I tryed what you said.

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