Need support on my account - subscription is not being linked to my id - renewed through rep and they made mistake i think

I was going to cancel after my first year but rep offered great deal via chat on another year for just photoshop.  That is great but i can't access my photoshop through my adobe id after they did the renewal. Plus they cut me off from my last month of the full deal when they made the switch.  I am being charged monthly but using my long term adobe CC id only shows my products as trials.  Support interface keeps sending me to these forums - saying I can't access real support.  Next option is to cancel that credit card and let them charge a dead card.  Anyone else run into this problem? Perhaps take it to Twitter?

Sorry, This is an open forum, not Adobe support... you need Adobe staff to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"
-or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

Similar Messages

  • TS1702 I am having problems downloading 2 purchased movies. Cars 2 & Toy Story. I had it on My iPad, then after a while the movies would not play. I went to the apple store and they deleted it and told me that all I need to do is download it again. Not wo

    Hi
    I am having problems downloading 2 purchased movies. Cars 2 & Toy Story. I had it on My iPad, then after a while the movies would not play. I went to the apple store and they deleted it and told me that all I need to do is download it again. I tried what they suggested at the apple store, but I am still not successful. It continues to tell me there is a download error. Please help! Need these movies for my 3 year old!

    User to user forum.
    Apple is not here.
    You need to contact iTunes support:
    http://www.apple.com/support/itunes/contact/

  • Email attachments from SSRS email subscription are not being uploaded to an email enabled SharePoint 2013 document library

    Email attachments from SSRS email subscription are not being uploaded to an email enabled SharePoint 2013 document library.
    I have tested the library using a standard email (with attachment) to the library and this works fine. 
    I have monitored the drop folder on the server and I can see both emails being picked up in drop and processed by SharePoint.  The email sent from a regular email account is uploaded with the attachment, whereas the email sent via SSRS subscription
    email is uploaded and the attachment (report) is missing.

    An update on this.  The email when sending from SSRS subscription is received in the library and the attachment is contained within the .EML file uploaded.
    The behaviour that I would like from SSRS subscription emails are to just have the document and not the email.
    Below is a snippet of the .EML files I quick copied from the Drop folder.
    Email attachment snippet sent from SSRS Subscrption:
    ----boundary_2477_75fa3d73-56de-4948-ad82-6588f3a35b95
    Content-Type: application/octet-stream; name="Toilet Usage by Month.docx"
    Content-Transfer-Encoding: base64
    Content-Dis;
     filename="=?utf-8?B?VG9pbGV0IFVzYWdlIGJ5IE1vbnRoLmRvY3g=?="
    Content-ID: <10722c0f-749e-4ecb-ac3f-206317bae734>
    UEsDBBQAAAAIAEVcbEY4Xh4a5nsAAPJtMQARABwAd29yZC9kb2N1bWVudC54bWwgohgA
    KKAUAAAAAAAAAAAAAAAAAAAAAAAAAAAA7N1rr1/XcSforyL4VRooR3vd9to76Kihjto9
    I8T2TDvAzFuaPrE1kUiCouxWPv38DyX50nHSniCdyS96bIAUL+d/LnxO7Vq11qr6j//p
    v3/x+Qe/fnr75WevX/3lD9qfHz/44OnVy9e/+OzVL//yB1+9+9sfXj/44Mt3L1794sXn
    r189/eUPvn768gcf/KeP/uNv/uIXr19+9cXTq3cfPF7h1Zd/8evHH/7q3bs3f/Hhh1++
    /NXTFy++/PPXb55ePf7wb1+//eLFu8cv3/7ywy9evP27r9788OXrL968ePfZzz/7/LN3
    X3/Yj+P8wbcv8/rxXt+++otvX+KHX3z28u3rL1//7bvnN/mL13/7t5+9fPr2p+/e4os/
    5f1+8yaffPshv3+Pj4/l3a++e5Ff/1Pv9tdffP7d3/vNmz/lvf3i7YvfPL6AX3z+zTv6
    Email attachment snippet sent from Outlook:
    --_004_A4C6DCEDE4346446A79AFF493D278530FB87FA07MELABCDEXA1airp_
    Content-Type: application/vnd.openxmlformats-officedocument.wordprocessingml.document;
     name="Toilet Usage by Month.docx"
    Content-Description: Toilet Usage by Month.docx
    Content-Dis; filename="Toilet Usage by Month.docx";
     size=76574; creation-date="Thu, 12 Mar 2015 00:41:14 GMT";
     modification-date="Thu, 12 Mar 2015 00:41:14 GMT"
    Content-Transfer-Encoding: base64
    UEsDBBQAAAAIAMJcbEY4Xh4a5nsAAPJtMQARABwAd29yZC9kb2N1bWVudC54bWwgohgAKKAUAAAA
    AAAAAAAAAAAAAAAAAAAAAAAA7N1rr1/XcSforyL4VRooR3vd9to76Kihjto9I8T2TDvAzFuaPrE1
    kUiCouxWPv38DyX50nHSniCdyS96bIAUL+d/LnxO7Vq11qr6j//pv3/x+Qe/fnr75WevX/3lD9qf
    Hz/44OnVy9e/+OzVL//yB1+9+9sfXj/44Mt3L1794sXnr189/eUPvn768gcf/KeP/uNv/uIXr19+
    9cXTq3cfPF7h1Zd/8evHH/7q3bs3f/Hhh1++/NXTFy++/PPXb55ePf7wb1+//eLFu8cv3/7ywy9e
    vP27r9788OXrL968ePfZzz/7/LN3X3/Yj+P8wbcv8/rxXt+++otvX+KHX3z28u3rL1//7bvnN/mL

  • I NEED MY UNBLOCKING CODE FOR MY IPHONE 4S ,I HAVE BEEN INCONTACT WITH MY SERVICE PROVIDER AND THEY CONFIRMED THEY HAVE SENT AN EMAIL TO YOURSELF TO GET THE CODE AND NOW I NEED TO CONTACT YOU MYSELF IS THIS CORRECT AS VODAFONE DO NOT SEEM TO BE HELPING ME

    I NEED MY UNBLOCKING CODE FOR MY IPHONE 4S ,I HAVE BEEN INCONTACT WITH MY SERVICE PROVIDER AND THEY CONFIRMED THEY HAVE SENT AN EMAIL TO YOURSELF TO GET THE CODE AND NOW I NEED TO CONTACT YOU MYSELF IS THIS CORRECT AS VODAFONE DO NOT SEEM TO BE HELPING ME

    There is no such thing as an unlock code for an iPhone. It's done by restoring the phone using iTunes

  • HT2534 My friend created me an itunes store account with his credit card , his credit card is about to expire and they are asking me to re-enter the credit card and security card number .... I don't have these numbers ... How can i create new itunes accou

    My friend created me an itunes store account with his credit card , his credit card is about to expire and they are asking me to re-enter the credit card and security card number .... I don't have these numbers ... How can i create new itunes account without credit card?????

    Why do you need to create a new account?
    Just change the payment method.
    http://support.apple.com/kb/ht1918

  • Hi, i have a MBP 13, late 2012. Its over an year old since purchase and now out of warranty. This morning the computer did not boot so i went down to apple store and they looked at it and said its a logic board failure requiring replacement worth£350

    Hi, i have a macbookpro 13, late 2012. I bought it last year october and its an year old and now out of warranty. This morning the computer did not boot, so i went down to apple store and they looked at it and said its a logic board failure and needs replacement worth £350. The tech at apple store gave no explanation, why suddenly, my computer decided not to start at all and said to me it was a logic board failure for no apparent reason and requires replacement. I have maintained the laptop in a pristine condition. Now I feel I have been cheated. This clearly means the product is substandard as a £1100 laptop is not expected to fail in just over a year. My last laptop PC which was worth £450 served me for 4 years before it crashed and lived for another 2 years until I decided to get a mac. This is ridiculous. I don't have apple care at the moment which translates as pay to get it fixed. Anybody in my situation ? I want to sue apple for selling me a substandard good . Any thoughts? Should I go for another pc for £500 because there is no guarantee even after the laptop were fixed by apple for £350 it would last for another year. I need a reliable machine.

    This morning my MBP just woke up from sleep and is working without any glitches. I don't know what to say about this.

  • I have a disc of Creative Cloud 6. Acrobat Pro does not work. I have used the other programs and they are fine, but when I try to open Acrobat Pro nothing happens. I am using Microsoft System 7.

    I have a disc of Creative Cloud 6. Acrobat Pro does not work. I have used the other programs and they are fine, but when I try to open Acrobat Pro nothing happens. I am using Microsoft System 7.

    what's creative cloud 6?  do you mean cs6?
    what version of acrobat pro do you have installed and what are you clicking to start it?

  • I am trying to sync computers. After I set up first and go to second when I select I already have an account it does not take me to the screen to enter email and password as directions say. I am stuck!

    Computer 1 setup with code.
    When I follow instructions on computer 2 and select I already have account it give me set of codes to enter on first computer at :add device screen. Does not give me option option to add email address and password but tells me to enter a code they supple to add a device screen on first computer. When i go there it doesn't give me this option

    Hi!
    I understand that Computer 1 is synced and you see something like this when you access the Sync Tab under Preferences: https://support.mozilla.com/media/uploads/gallery/images/2011-01-27-15-46-25-9c0352.png
    And in Computer 2 you get a window similar to this: https://support.mozilla.com/media/uploads/gallery/images/compcode.jpg
    But when you click on Add Device the following window doesn't appear: https://support.mozilla.com/media/uploads/gallery/images/2011-01-27-15-46-48-5f59d1.png
    Is this correct? If so, please let me know what you see (a screenshot will be handy).
    You can also set up the second computer following this instructions: https://support.mozilla.com/en-US/kb/How%20to%20sync%20Firefox%20settings%20between%20computers#w_what-if-im-not-near-my-first-computer

  • My captivate 7 subscription is not being recognised

    Hi all,
    Two days ago, I downloaded a trial version of captivate 7. After a couple of days I decided to contract an annual subscription. After payment, I download the files, reinstall, and launch the program, then access the licensing area to activate the full version, hoping that there my ID would be recognised and the subscription would subsitute the trial. Instead, the screen shows me the boxes for entering the serial number. I have not receive any captivate serial number and honestly I was not expecting to, as this is a subscription. 
    I have checked my control panel in adobe.com and the subscription is there to be seen as the invoice is. Apparently no problem in that area.
    What can I do?
    Thanks. Kind regards
    *** edited 27 Dec 2013 ****
    Up until now, the issue remains the same. I can use the program as the trial is still in operation but my main concern is that by using a trial version any compllation I make is born with a date of expiration equal to the date of the trial expiration.
    Message was edited by: JesusMera

    At present I have no power to the Gen 7, so need to get some power to it I think.  I pressed the buttons as you suggested, but nothing is showing up at this point.  Thank you for your response as the more I can rule out before  I take it back the better I think.

  • Subscription is not being honored

    today is 2/5/2012 my subscription is not do tilt march 1/2012 its still charging me for calls please HELP!!!

    If you exceed daily 6 hour limit then your subscription will be temporarily suspended till next day GMT time.
    More info about daily limits: http://www.skype.com/intl/en/legal/terms/fair_usage/
    Your subscription should be working by now again.
    Andre
    If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!

  • How do i find an account number on a prepaid phone? i want to switch services and they need an account number

    i am trying to switch my pre-paid phone to another service and they asked for an account #, i do not know where to find it

    I'd suggest contacting Prepaid Customer Service and asking them:
    Customer Service - Prepaid
    Dial *611 from your cell phone
    (888) 294-6804

  • I have a problem with cookies not being enabled. I followed the guide "Enabling and deleting cookies", but it did not save new settings to my computer. What should I do?

    I am trying to login to Facebook. I keep getting error message
    Cookies Required
    Cookies are not enabled on your browser. Please adjust this in your security preferences before continuing.
    I followed the Firefox direction for privacy settings but they are not being saved. What am I doing wrong?

    If you are blocking cookies, make an exception; If you are not blocking cookies, make sure you don't block site with an exception. Compare your settings to
    * http://imageshack.us/photo/my-images/232/clearcachew.png/
    Some references:
    * Cookies - MozillaZine Knowledge Base<br>http://kb.mozillazine.org/Cookies
    * Cookies | How to | Firefox Help<br>https://support.mozilla.com/kb/Cookies
    * Enabling and disabling cookies | How to | Firefox Help <br>https://support.mozilla.com/kb/Enabling%20and%20disabling%20cookies
    * Problematic extensions - MozillaZine Knowledge Base (see '''NoScript''' extension) <br>http://kb.mozillazine.org/Problematic_extensions

  • Since i have down loaded the new software my wifi does not work I have been to a apple store and they said it is a hard ware issue I do believe it is not my fault has the wifi workded before cheers Ben..

    Since I have down loaded the new software my wifi does not work. I have been to a apple store and they said its a hardware issue. My phone was fine before the down load.

    What is your technical support question for these user to user technical support forums?

  • Audio and video not in sync. went back to previously finished projects and they too are not in sync. What could be the problem?

    Audio and video not in sync. Went back to previously edited projects and they too are now not in sync. What could be the problem?

    Um ... some useful data?
    OS/CPU/RAM/GPU/vRAM ... version of PrPro ... and other programs or plugi-ins/3rd-party apps involved ... footage type/codec/wrapper ... such things would be very useful.
    Neil

  • Xcode 2.3 dependencies are not being linked correctly

    I have a static library project A
    I have an application project B
    Project B is dependent on project A
    1) I clean-all all projects and remove precompiled headers.
    2) I build the static library in project A. It is about 350K in size.
    3) I build application project B. For some reason, it links the static library in project A even though it doesn't need to. It builds successfully. (This is debug with fix & continue and zerolink).
    4) I run the application and get a zerolink error because it can't resolve a symbol.
    Upon further investigation, I discover that the application project re-linked the library, reduced it to 275K, and removed quite a few symbols. I can copy over a back of the 350K library, rebuild the application (which doesn't relink the static library this time), and everything runs fine.
    Does this sound familiar to anyone? Is there a fix? There are other stange dependency bugs between the two projects but this is the most concrete example.
    I am going to build a small demo and submit a bug report to Apple if I can't fix this. In the interim, I will have to remove my dependencies and build everything manually.
    This project just started with the Xcode 2.3. It kind of reminds me of the early Xcode versions, just after the demise of ProjectBuilder. I actually went back to ProjectBuilder for a while until the next Xcode version.

    I closed some other applications that were taking up memory and rebuilt everything. It seems to work now.
    I fixed the dependency issues by creating script targets that use makedepend to delete object files that have updated dependencies. If you are interested in this solution, look on Apple's xcode-users mailing list.

Maybe you are looking for

  • Cannot close sales order for third party sales

    Hello Gurus, I cant seem to close a third party sales order even after it has been delivered and the incoming reciept match the sales order as well as purchase requisition or purchase order. at first I thought it was the difference in the unit of mea

  • Header border style not working in firefox....

    In my skin i have declare for header text (sortable) example for sortable header style... af|column::sortable-header-text background-color: #EF8A1E; border: 1px !important; color: #000000; border-color:black; border-style:none; in IE border is commin

  • N97 Mini update 0n Q2 2011 ?

    Im heard a rumors ab0ut  new firmware update f0r N97 Mini 0n Q2 2011.. Is that true ? I hope this information is true c0z its been a years f0r this ph0ne using 0ld firmware.. I thinks its time f0r Nokia t0 make a new firmware f0r N97 Mini user.. Noki

  • Failover Cluster Policy question

    Hello, I am confuse with the following settings: 1. "If resource fails, attempt to restart on current node" once within 15 mintes ... no problem with this one. 2. "If restart is unsuccessful, fail over all resources in this service or application" Wh

  • Images & Text Disappears

    This is the second time while using Indesign CS5.5 part of the images and text copy on my layout disappears on the screen. Any clue? I might say that it is only with one specific document that I update every month. Need your expertise, please!