Need to add Chat functionality on iStore

Hi,
I need to add chat functionality on iStore.
I got this link from Oracle Community forum , but i think it is applicable only to Oracle forums.
iStore
Any ideas please for the implementation for the chat code.
Thanks,
Sabitha

You can consider setting up Call Back....
Setting up Call Back in Oracle iStore
After setting up Oracle iSupport and Oracle Telephony Manager, set the following profile option at the application level to iStore.
IBE: Use Call Me Back: Set to Yes to activate the callback feature.
The profile option defaults to No if not set.

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