Need to arrange an appointment with Openreach

After a long series of very complicated and frustrated problems I'm finally at the point where there is a recognised fault on my line. The fault report said that an engineer would have this resolved by the 18th (with the original report being from the 2nd) but I had a phonecall today telling me that I need to contact BT to arrange a date for the engineer to come into my house (they can't arrange this themselves for some reason). Please tell me I don't have to call faults...

I also had a fault over the weekend and needed/wanted to talk to the engineers. My house does not have the set-up detailed on India's checklist so they finally said they were unable to help unless I agreed to a visit which could cost me £99. I refused as their tests had shown the fault was on the exchange. I have spoken with the engineer in the past but was told I couldn't even talk to someone in the UK. This is unacceptable. It is not the fault of the operator that he cannot understand I do not have a master socket, nor one by the front door,
I have just tried to suggest that it would be in their interest to come free oif charge to put in a master socket to make it easier in the future but now the fault is fixed (miraculously) they will not consider it.

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HT1695 hi how can i make a appointment with apple store i cant find any where in website please help

Hi I need to make a appointment with Apple store I can't find anywhere in website please help

If you need to make a reservation: http://www.apple.com/retail/geniusbar/

HT1766 Hello, I'm trying to back my Iphone 5 up and it's asking for my passcode which I can't enter into my phone because my screen is smashed? Is there another way around it? I have an appointment with Apple tomorrow and need to back it up ASAP. Thanks.

Hello, I have a smashed (just front screen, screen works but is green and liney) Iphone 5 that is totally unusable. I'm trying to back my phone up before my appointment with Apple tomorrow but it keeps asking me to unlock my phone which I can not do! Is there another way around this? Really don't want to lose my photos. Thanks.

There's no way around it other than to back it up using the computer you normally sync with. If you haven't been syncing/backing up on a regular basis, you're hosed.

Do I need to make an appointment to exchange a smashed iPad screen?

Do I need to make a appointment to exchange my iPad2 as the screen has cracked?

Apple's Limited Warranty http://www.apple.com/legal/warranty/ for iPad excludes coverage for damage resulting from accident, disassembly, unauthorized service and unauthorized modifications.
Out-of-Warranty Service
If you own an iPad that is ineligible for warranty service but is eligible for Out-of-Warranty (OOW) Service, Apple will replace your iPad with an iPad that is new or equivalent to new in both performance and reliability for the Out-of-Warranty Service fee listed below.
iPad model
Out-of-Warranty Service Fee
iPad mini
$219
iPad 3rd, 4th generation
$299
iPad 2, iPad
$249
A $6.95 shipping fee will be added if service is arranged through Apple and requires shipping. All fees are in US dollars and are subject to local tax.
Certain damage is ineligible for out-of-warranty service, including catastrophic damage, such as the device separating into multiple pieces, and inoperability caused by unauthorized modifications. However, an iPad that has failed due to contact with liquid may be eligible for out-of-warranty service. See http://support.apple.com/kb/index?page=servicefaq&geo=United_States&product=ipad
Make a Genius Bar Reservation
http://www.apple.com/retail/geniusbar/
You may can get the iPad repaired at 3rd party repair sources for less $, however, any remaining Apple warranty will be voided.
iPad Repair & Screen Replacement Services
http://www.ifixyouri.com/16-ipad-repairs
RepairZoom iPad Repair
http://www.repairzoom.com/ipad-repair.html
Mission Repair
http://www.missionrepair.com/Apple_iPad_Repair_Services_s/431.htm
iGadgetResQ
http://www.igadgetresq.com/ipad-repair/
 Cheers, Tom

HT1688 I need to make an appointment at the apple store please

My phone turn off automatic sometimes and plus get frozen and I need to turn off for the problem.is why I need to meek an appointment in the apple store thank u

That is ok
Feel free to make an appointment ,we users are OK with that
http://www.apple.com/retail/geniusbar/
Have you tried any basic troubleshooting
1.Reset
2 Restore with backup
3 restore as new

Since installing Maverick on my 21in. 3.2ghz iMac, cannot upload to any application without it locking up, Aperature opens automatically, my printers don't work and Apple has failed to reschedule a appointment with a Tech on Case *******in 3wks

Since installing Maverick on my 21in. 3.2ghz iMac, cannot upload to any application without it locking up, Aperature opens automatically, my printers don't work and Apple has failed to reschedule a appointment with a Tech on Case ********* in 3wks
<Edited by Host>

Sorry you've decided this is a rant but the objective observer would know that all I want is a solution to at least the 3 issues mentioned. I spent the better part of 2 nights with techs that had me doing all the standard refresh items, i.e. setting the PRAM... and as time goes on my frustration grows. Last week spent days trying to find the driver software Maverick now needs and Apple is supposed to have it and doesn't. So at what point does this become a rant? I've done things the right way had mucho patience thus far and as a kicker, Apple won't let me download Mountain Lion to reinstall and rid my self of Maverick. Tell me, would you complain?

Help needed I updated my ipad2 with iOS5 but few of my dashbaords are not working now can any one let me know how to downgrade the OS

Help needed I updated my ipad2 with iOS5 but few of my dashbaords (HTML5) are not working now ,can any one let me know how to downgrade the OS as we have a meeting coming up .. its urgent

Downgrading the iOS is not supported. If you are using Safari this try clearing its cache via Settings > Safari.
If that doesn't work then try closing Safari completely and then re-open it : from the home screen (i.e. not with Safari 'open' on-screen) double-click the home button to bring up the taskbar, then press and hold any of the apps on the taskbar for a couple of seconds or so until they start shaking, then press the '-' in the top left of the Safari app to close it, and touch any part of the screen above the taskbar so as to stop the shaking and close the taskbar.
A third option is a reset : press and hold both the sleep and home buttons for about 10 to 15 seconds (ignore the red slider), after which the Apple logo should appear - you won't lose any content, it's the iPad equivalent of a reboot.

I am new to IPAD and I want o use facetime, how can I use it to communicate with my mac at home, do I need to create another account with a different email account

I am new to IPAD and I want o use facetime, how can I use it to communicate with my mac at home, do I need to create another account with a different email account

do I need to create another account with a different email account
Yes, the email addresses need to be unique to each device. You may use the same Apple ID on each device, but the email address used by each device needs to be different.

If I do a clean install on my MacBook Pro will I be able to re-install apps (FCP, Aperture, MS Office etc.) from a Time Machine backup, or will I need the original install DVDs with authorization codes?

I have two questions...
1) If I do a clean install on my MacBook Pro will I be able to re-install apps (FCP, Aperture, MS Office etc.) from a Time Machine backup, or will I need the original install DVDs with authorization codes? (because I don't have them)
2) Has anyone ever seen anything like this before on their computers?
The Apple Genius' were stumped by my laptop issues and said they'd never seen anything like it before and recommended I did a clean install. Below you can see my trash bin, and if you look at the "Empty" button it reads "N201" and then there's the "N39" to the left of it. You can also see these numbers over by the folder area--"SD5, SD6, SD7." But that's not all...
When I right click on items I see the numbers again. Instead of "Open with" I get "N152" and there's an "N35" and "LB1" towards the bottom.
I have no idea what's going on so I'm just going to do a clean install on my machine but I don't want to lose my apps. I don't have the original install DVDs for them anymore. If you have any suggestions please let me know. Thanks!

You don't lose them. You can always redownload them from the app store after you log back in with your Apple ID.
"Buy, download, and even redownload.
You can install apps on every Mac you use and even download them again. This is especially convenient when you buy a new Mac and want to load it with apps you already own."

I just bought my 10 year old autistic daughter an IPOD touch that she needs to take to school with just limited music on it but she also also has an IPAD mini for home that is fulllyloaded with apps . How do I set up Itunes to make this work

I just bought my 10 year old autistic daughter an IPOD touch that she needs to take to school with just the music (no apps) on it but she also also has an IPAD mini for home that is fullly loaded with apps. The last time I tried to connect 2 devices to Itunes I ended up loosing my own music library so I am a bit hesitant to start setting up this new IPOD touch with outsome help. Anyone have any ideas on how I set up Itunes to make this work and not loose her IPAD apps and media?

Open itunes, connect ipad, select what you want, sync.
Connect ipod, select what you want, sync

I tried to play a song. But it says I need to authorize my computer with a very old apple id I dont use anymore and I cant play the song. How do I fix this?

I am trying to play a song I bought and it is saying I need to authorize my computer to use it with a very old id that I no longer use for apple. How do I get all my music back?

You need to authorize the computer with that specific Apple ID. If that account's inaccessible, delete the song and then purchase it from your current Apple ID, or click here and ask the iTunes Store staff for assistance.
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I have just purchased a new macbook and need to sync my iphone with itunes, i understand that you can only sync your phone with one itunes account. I do not want to wipe my iphone when syncing with this new itunes account. Any advice welcome

I have just purchased a new macbook and need to sync my iphone with itunes, i understand that you can only sync your phone with one itunes account. I do not want to wipe my iphone when syncing with this new itunes account. Any advice welcome

1) authorize iTunes on the new machine for your iTunes store account(s)
2) connect your device and right-click or control-click it in the iTunes Source list, then choose transfer purchases from the shortcut menu that appears.
3) sync the device
iTunes will wipe the iPhone but, since you transferred your purchases in the previous step, your content will be in your library and you can re-populate the iPhone with it.

HT201318 I registered my apple ID and Icloud with a US address, and live in Switzerland. I do not own a US credit card. Now that I need to buy more storage with my swiss credit card, I can't change the country's billing address from the US to my swiss one

I registered my apple ID and Icloud with a US address, and live in Switzerland. I do not own a US credit card. Now that I need to buy more storage with my swiss credit card, I can't change the country's billing address from the US to my swiss one. HELP PLS?

Did you actually watch the movie? You get 30 days in which to view it and if you didn't watch it, that could be why you are getting that message. If you have watched the movie and you're sure that is has expired by now, contact iTunes Store Support and seek their help.
Change the country in the upper left. - and click on Purchases, billing and redemption to proceed.
https://getsupport.apple.com/Issues.action

I can no longer receive or send calls because i need to restore my iphone with itunes how do i do this?

The back of my iphone 4 got smashed and it worked fine for about 3 hours.
Then in the top left corner of my screen where normaly my service bars are, it said "searching".
And i could no longer make/receive any calls and my phone is completely unconnected to my 3G network.
I consistantly am getting a pop up message from apple saying that i "cannot make/receive any calls" and i need to do " a restore with tunes".
The closest Apple store is about 1.5 hrs from my house.
Please HELP!

If you have the computer that you first setup the phone with iTunes then just connect the phone to that computer via. the USB cable and see if a sync can be done.

HT1386 I'm overseas and need to sync my iphone with itunes but I don't have my computer. How can I sync it to my friends computer without losing my music and data?

I'm overseas and need to sync my iphone with itunes but I don't have my computer. How can I sync it to my friends computer without losing my music and data?

Why do you need to sync your iPhone with iTunes - for what purpose?
You can transfer iTunes content and photos from one computer only. When transferring iTunes content and photos from another computer, all iTunes content and photos transferred from a different computer will be erased from the iPhone first with a warning message provided beforehand indicating this will occur.

Need to arrange an appointment with Openreach

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