Need to back up 2010 imac, then address slowness
I need this computer for my business and would appreciate any help in getting it running properly again. Thank you in advance for your help.
1) Haven't been able to back up with Time Capsule since my back up drive ran out of space in late September. Purchased a new drive, it starts the process but quits itself before completing.
2) When the computer is woken up and I am logged in, the top bar is greyed out. With time, if I click on it, it will switch to white and work. Everything launches slowly. Lots of bouncing icons and time before applications launch. Mail, Adobe: PS, LR, BR all take 30 seconds or more to launch. In Proselect, if I stop working in the application, it will freeze up & give the wheel before it works again.
3) As of this morning, I cannot launch ical on the desktop.
4) I have many applications, downloads, documents, etc that I don't need anymore. How do I safely and properly uninstall and remove them. For example, the palm pre keeps popping up and I thought I had removed it.
Here is the EtreCheck info
Problem description:
The computer is running really slow. When I wake it up, there is a several minute delay for the desktop icons to fully appear and function. Frequently, I get the wheel.
Time Machine: I have been unable to back up for more than 120 days. The initial issue was that my back up drive was out of space. I have purchased a new external drive, have followed the instructions via doc: 6921 to reset Time Machine. It now begins backing up but quits before it finishes.
I have had the 4 language screen happen when I am uploading Blood Glucose Devices to Diasend. Each time I disconnect a device, so that I can connect the next one, it crashes.
External Drive: In November, I purchased a my book duo for additional storage using mirror drive back up. I have received consistent stripe raid failure messages even though the drive is formatted as a mirror raid.
I know that I need to “clean out the closet” on the desktop, but don’t know how to do that safely and effectively. Clearly, the first step is to get a full backup, but I would really welcome instructions.
EtreCheck version: 2.1.8 (121)
Report generated February 4, 2015 at 3:42:11 PM EST
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
Hardware Information: ℹ️
iMac (27-inch, Mid 2010) (Technical Specifications)
iMac - model: iMac11,3
1 2.93 GHz Intel Core i7 CPU: 4-core
8 GB RAM Upgradeable
BANK 0/DIMM0
2 GB DDR3 1333 MHz ok
BANK 1/DIMM0
2 GB DDR3 1333 MHz ok
BANK 0/DIMM1
2 GB DDR3 1333 MHz ok
BANK 1/DIMM1
2 GB DDR3 1333 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Video Information: ℹ️
ATI Radeon HD 5750 - VRAM: 1024 MB
iMac 2560 x 1440
SONY TV spdisplays_1080i
System Software: ℹ️
OS X 10.9.5 (13F34) - Time since boot: 23:38:20
Disk Information: ℹ️
WDC WD1001FALS-40Y6A0 disk0 : (1 TB)
EFI (disk0s1) <not mounted> : 210 MB
Macintosh HD (disk0s2) / : 999.35 GB (588.45 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
OPTIARC DVD RW AD-5670SC
USB Information: ℹ️
EPSON EPSON Artisan 837 Series
Seagate Backup+ Desk
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Internal Memory Card Reader
BELKIN 15 in 1 MEDIA READER USB 2.0
WD USB Hub 0A20
Western Digital My Book Duo 0A10 4 TB
EFI (disk3s1) <not mounted> : 210 MB
4T-ONE (disk3s2) /Volumes/4T-ONE : 4.00 TB (2.35 TB free)
Apple Inc. Built-in iSight
Apple Computer, Inc. IR Receiver
Firewire Information: ℹ️
WD My Book 111D 400mbit - 800mbit max
disk1s1 (disk1s1) <not mounted> : 32 KB
BKup (disk1s3) /Volumes/BKup : 2.00 TB (8.79 GB free)
WD My Book 400mbit - 400mbit max
disk4s1 (disk4s1) <not mounted> : 32 KB
BOOK3 (disk4s3) /Volumes/BOOK3 : 1.00 TB (393.24 GB free)
WD My Book 1112 800mbit - 800mbit max
disk5s1 (disk5s1) <not mounted> : 32 KB
My Book (disk5s3) /Volumes/My Book : 2.00 TB (356.09 GB free)
Gatekeeper: ℹ️
Mac App Store and identified developers
Kernel Extensions: ℹ️
/System/Library/Extensions
[not loaded] com.FTDI.driver.FTDIUSBSerialDriver (2.2.14) [Click for support]
[not loaded] com.prolific.driver.PL2303 (2.0.0) [Click for support]
[not loaded] com.ti.driver.TIVCPSerial (1.2.1) [Click for support]
/Volumes/BKup/Extras/WD +TURBO Installer.app
[not loaded] com.wdc.driver.1394HP (1.0.9) [Click for support]
[not loaded] com.wdc.driver.USBHP (1.0.11) [Click for support]
Launch Agents: ℹ️
[not loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]
[running] com.adobe.AdobeCreativeCloud.plist [Click for support]
[loaded] com.adobe.CS5ServiceManager.plist [Click for support]
[running] com.epson.eventmanager.agent.plist [Click for support]
[loaded] com.oracle.java.Java-Updater.plist [Click for support]
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist [Click for support]
[loaded] com.adobe.SwitchBoard.plist [Click for support]
[running] com.aladdin.aksusbd.plist [Click for support]
[running] com.aladdin.hasplmd.plist [Click for support]
[loaded] com.oracle.java.Helper-Tool.plist [Click for support]
[loaded] com.oracle.java.JavaUpdateHelper.plist [Click for support]
User Launch Agents: ℹ️
[loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]
[loaded] com.adobe.ARM.[...].plist [Click for support]
[loaded] com.citrixonline.GoToMeeting.G2MUpdate.plist [Click for support]
User Login Items: ℹ️
iTunesHelper UNKNOWN Hidden (missing value)
Missing Sync for Palm Pre Background Application Hidden (/Applications/Missing Sync for Palm Pre/Missing Sync for Palm Pre.app/Contents/SharedSupport/Missing Sync for Palm Pre Background.app)
MagicMenu Application Hidden (/Applications/StuffIt Archive Manager.app/Contents/MacOS/MagicMenu.app)
EEventManager Application Hidden (/Applications/Epson Software/Event Manager.app/Contents/Resources/Assistants/Event Manager/EEventManager.app)
PhotoSync UNKNOWN (missing value)
Dropbox Application (/Applications/Dropbox.app)
AdobeResourceSynchronizer Application Hidden (/Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app)
WDDriveUtilityHelper Application (/Users/[redacted]/Downloads/WD Drive Utilities.app/Contents/WDDriveUtilityHelper.app)
EEventManager Application (/Applications/Epson Software/Event Manager.app/Contents/Resources/Assistants/Event Manager/EEventManager.app)
WDQuickView UNKNOWN (missing value)
Internet Plug-ins: ℹ️
Default Browser: Version: 537 - SDK 10.9
Flip4Mac WMV Plugin: Version: 2.3.8.1 [Click for support]
AmazonMP3DownloaderPlugin101750: Version: AmazonMP3DownloaderPlugin 1.0.17 - SDK 10.4 [Click for support]
OfficeLiveBrowserPlugin: Version: 12.3.2 [Click for support]
AdobeAAMDetect: Version: AdobeAAMDetect 2.0.0.0 - SDK 10.7 [Click for support]
FlashPlayer-10.6: Version: 16.0.0.296 - SDK 10.6 [Click for support]
AdobePDFViewerNPAPI: Version: 11.0.10 - SDK 10.6 [Click for support]
Silverlight: Version: 4.0.60531.0 [Click for support]
Flash Player: Version: 16.0.0.296 - SDK 10.6 [Click for support]
QuickTime Plugin: Version: 7.7.3
iPhotoPhotocast: Version: 7.0
AdobePDFViewer: Version: 11.0.10 - SDK 10.6 [Click for support]
JavaAppletPlugin: Version: Java 7 Update 75 Check version
User internet Plug-ins: ℹ️
CitrixOnlineWebDeploymentPlugin: Version: 1.0.105 [Click for support]
KickStartPlugIn64: Version: 1.1 - SDK 10.7 [Click for support]
WebEx64: Version: 1.0 - SDK 10.6 [Click for support]
3rd Party Preference Panes: ℹ️
Flash Player [Click for support]
Flip4Mac WMV [Click for support]
GoPro [Click for support]
Growl [Click for support]
Java [Click for support]
WDQuickView [Click for support]
Time Machine: ℹ️
Skip System Files: NO
Mobile backups: OFF
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 999.35 GB Disk used: 410.90 GB
Destinations:
C BKUP [Local]
Total size: 4.00 TB
Total number of backups: 0
Oldest backup: -
Last backup: -
Size of backup disk: Excellent
Backup size 4.00 TB > (Disk size 999.35 GB X 3)
Top Processes by CPU: ℹ️
2% WindowServer
0% fontd
0% Creative Cloud
0% firefox
0% configd
Top Processes by Memory: ℹ️
275 MB mds_stores
223 MB firefox
223 MB com.apple.IconServicesAgent
215 MB Mail
180 MB Finder
Virtual Memory Information: ℹ️
587 MB Free RAM
3.25 GB Active RAM
3.69 GB Inactive RAM
853 MB Wired RAM
5.82 GB Page-ins
396 MB Page-outs
Diagnostics Information: ℹ️
Feb 4, 2015, 01:55:52 PM /Users/[redacted]/Library/Logs/DiagnosticReports/plugin-container_2015-02-04-13 5552_[redacted].crash
Feb 3, 2015, 04:01:12 PM Self test - passed
Feb 1, 2015, 10:54:46 PM /Library/Logs/DiagnosticReports/Kernel_2015-02-01-225446_[redacted].panic [Click for details]
Feb 1, 2015, 10:49:13 PM /Library/Logs/DiagnosticReports/Kernel_2015-02-01-224913_[redacted].panic [Click for details]
When see the beachball cursor, note the exact time: hour, minute, second.
These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad and start typing the name.
The title of the Console window should be All Messages. If it isn't, select
SYSTEM LOG QUERIES ▹ All Messages
from the log list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar at the top of the screen.
Each message in the log begins with the date and time when it was entered. Scroll back to the time you noted above.
Select the messages entered from then until the end of the episode, or until they start to repeat, whichever comes first.
Copy the messages to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
The log contains a vast amount of information, almost all of it useless for solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.
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Backup Software Recommendations
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Others may be found at VersionTracker or MacUpdate.
Visit The XLab FAQs and read the FAQ on backup and restore. Also read How to Back Up and Restore Your Files.
Or you can simply use the Restore option of Disk Utility to clone the drive to the backup:
Clone using Restore Option of Disk Utility
Open Disk Utility from the Utilities folder.
Select the destination volume from the left side list.
Click on the Restore tab in the DU main window.
Check the box labeled Erase destination.
Select the destination volume from the left side list and drag it to the Destination entry field.
Select the source volume from the left side list and drag it to the Source entry field.
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Thanks,
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At a loss...
Highly recommended you have at lesat the incremental backups automated by Time Machine (the software). Time Machine makes backups so easy to setup and after that you ‘forget’ about backups as all tasks occur in the background, hourly by default.
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See A10 here.
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DonM. wrote:
Hi
Thanks for the help. No point in fooling around with it any more. Will I be able to use it as a monitor if I get a mimi mac?
Cheers. Don
No unfortunatley it's too old, you are referring to Target Display Mode which became avialble in 2009, your 2008 needs to have the HD replaced. I'd still do that if everything else is OK or you can simply buy a new MM and display or even a new iMac or an Apple refurbished iMac to save money. -
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Do I need external hard drive to back up my iMac before update to mountain lion? My is OS 10.6.8.
First, repair your hard drive and permissions:
Repair the Hard Drive and Permissions
Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
Second, make a bootable backup to an external drive using the Restore option of Disk Utility:
Clone using Restore Option of Disk Utility
1. Open Disk Utility in the Utilities folder.
2. Select the destination volume from the left side list.
3. Click on the Restore tab in the DU main window.
4. Select the destination volume from the left side list and drag
it to the Destination entry field.
5. Select the source volume from the left side list and drag it to
the Source entry field.
6. Double-check you got it right, then click on the Restore button.
Destination means the external backup drive. Source means the internal startup drive.
Third, purchase and download Mountain Lion from the App Store. Be sure you meet the requirements for Mountain Lion:
Upgrading to Mountain Lion
To upgrade to Mountain Lion you must have Snow Leopard 10.6.8 or Lion installed. Purchase and download Mountain Lion from the App Store. Sign in using your Apple ID. Mountain Lion is $19.99 plus tax. The file is quite large, over 4 GBs, so allow some time to download. It would be preferable to use Ethernet because it is nearly four times faster than wireless.
OS X Mountain Lion - System Requirements
Macs that can be upgraded to OS X Mountain Lion
1. iMac (Mid 2007 or newer) - Model Identifier 7,1 or later
2. MacBook (Late 2008 Aluminum, or Early 2009 or newer) - Model Identifier 5,1 or later
3. MacBook Pro (Mid/Late 2007 or newer) - Model Identifier 3,1 or later
4. MacBook Air (Late 2008 or newer) - Model Identifier 2,1 or later
5. Mac mini (Early 2009 or newer) - Model Identifier 3,1 or later
6. Mac Pro (Early 2008 or newer) - Model Identifier 3,1 or later
7. Xserve (Early 2009) - Model Identifier 3,1 or later
To find the model identifier open System Profiler in the Utilities folder. It's displayed in the panel on the right.
Are my applications compatible?
See App Compatibility Table - RoaringApps.
For a complete How-To introduction from Apple see Upgrade to OS X Mountain Lion. -
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From the OP: "My old computer got a virus and when that happened all my music was lost. "
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Apple said the Pro was beyond applecare which I knew but I thought it was iLife issue. They said it was not---that it was a Pro issue. I heard something about needing download of VLC and something about a codex. Not having much of an idea of what I was doing I downloaded a VLC thing and the disk played audio and video. Once. Today it will not play. So that is where I am stuck. Can anyone help please?Hi
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• Cheap brand of DVD used - Memorex and NoName known problem makers - I use Verbatim (only)
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Last weekend I went to the Apple store to replace my phone because the WiFi on my phone is nonfunctional. I need to back up to iCloud before I can replace my phone because I have information on there that needs to be saved. The worker at the Apple store said that, since I cannot connect to WiFi, I needed to plug my phone into my computer in order to back up. I went into iTunes and turned iCloud on, but my phone still will not back up to iCloud. So, I need to know exactly how to back up my iPhone to iCloud without WiFi?
salayer wrote:
should I restore from an old icloud back up from last month and see if my wifi comes on then?
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I need to back up and sync multiple iPhones to a single iMac. Each iPhone has a separate Apple ID and the data from each iPhone needs to be backed up separately from the others. How can I do this without getting all of the contacts, etc. mixed? Tnx
This might help: http://support.apple.com/kb/HT1495.
-
We are getting ready in a few months to uninstall our locally installed Office 2010 and head to the cloud with Office 365 2013. I have created applications to uninstall Office 2010 and Lync 2010 and then added them to the supersedence tab for Office 365
office 2013 click to run with appv5.
When deploying the office 365 2013 application it does not uninstall office 2010 or lync 2010 with the supersedence. I am able to manually uninstall Office 2010 and Lync 2010 with the command lines I am using in the applications.
The application uninstall for Office 2010 is:
The application uninstall is an exe so I created an application, created a deployment type with the location of our Office 2010 admin point, installation program and uninstall program are set with the same line as I have tried to deploy it separately and
also as a supersedence in the Office 365 application setup.exe /uninstall ProPlus /config "\\sccmserver\share\Office2010\ProPlus.ww\silentuninstallconfig.xml. The silentuninstallconfig.xml was created from the original config.xml file and edited
to these settings:<Configuration Product="ProPlus">
<Display Level="none" CompletionNotice="NO" SuppressModal="yes" AcceptEula="yes" />
<Setting Id="Reboot" Value="Never" />
<Setting Id="SETUP_REBOOT" Value="NEVER" />
<OptionState Id="ProductFiles" State="Local" Children="force" />
</Configuration>
The detection method is the folder path to see that office 14 exists. When I deploy this the machines finish with success showing this exists, but does not uninstall Office 2010.
running the command line manually mapped to this location on a machine uninstalls office 2010 without issue.
Lync 2010 uninstall:
Lync is an exe so I am using the LyncSetup.exe /silent /uninstall. The application is in the supersedence tab for Office 365 2013. This never installs. If I create a softare distribution and deploy it on its own it uninstalls without issue.
We are going to use Lync 2013 with our office 365 2013 installation so we need to uninstall this. The detection method for lync is file system folder and the Microsoft lync folder for detection.
MS Office 15 (Office 365) was created with the click to run tool. I can install this with the application I created using the appv5 package created with the click to run tool. The issue is we need Office 2010 and Lync 2010 uninstalled first.
Having both versions of Office installed in test has caused issues where Office 15 365 will not list in add and remove programs and cannot be uninstalled even with the fix it article to remove office 2013.
I have looked at many articles and so far it is not working for us. Any help appreciated to get us to the cloud.
Thanks,
BritThe applications I have for uninstall of office 2010 and Lync 2010 for some reason do not uninstall. Manually testing the command lines they do. The detection method seems to be hanging things up. On the lync uninstall detection method I have
the setting type of file system, type folder, path c:\program files\ folder name Microsoft Lync.
I highly recommend using something other than a file/folder "exists" detection method. Installers are constantly leaving things behind due to environmental inconsistencies. It may leave files/folders behind with a schedule to delete files on next reboot.
These things are unpredictable and very hard to use. I just use the "HKLM\Software\Microsoft\Windows\CurrentVersion\Uninstall" Registry location. There you can actually key off the "Product Version" DWORD as well which gives you an even more accurate method
to determine if the application you are trying to deploy (or expect to exist) is truly there. This, of course, being if you are not using an MSI. If you have MSI technology ALWAYS use the product code unless the person writing the MSI chooses to use the same
product code for every version release of their product. In which case, Use the registry method.
As far as getting the supersedence and everything working. You need to start from the basics. Create Applications for all of the apps you want to remove. Make sure they install and uninstall properly (seems like overkill but it isn't that hard). Once you
have working install/uninstall applications then you can easily apply supersedence to your new applications with a setting of Uninstall on the superseded apps you should have no problem getting rid of them. I have done this for numerous things.
For example, I did this with Cisco Jabber to replace older versions of jabber, older versions of cisco unified personal communicator and lync and OSC. All of these replaced versions had to have an Application but once it was in it took two seconds to apply
all the supersedence rules and now I know when I push that software out no matter version is running on any machine it will pull all the old apps off and put the new one on.
Dustin Estes - MCP | www.dustinestes.com
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