Need to cancel a technician visit

We had an issue with internet connectivity last night, and Verizon scheduled someone to come out on Friday. {edited for privacy}  I've since solved the problem, and want to cancel the ticket, but the "cancel" button is grayed out on the residential page.  I don't want to call and sit on the line for 30 minutes just to cancel the request -- is there some other way to cancel?

http://support.apple.com/kb/HT4098
Regards.

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