Need to cancel Adobe Acrobat Pro subscription?

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Hi Tara,
I'm sorry that this reply is so late in coming. If you still need help, please Contact Customer Care.
Best,
Sara

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I have an Adobe Acrobat Pro subscription without a serial number. After a format of my hard drive, how to I reconnect with my program

I have an Adobe Acrobat Pro subscription without a serial number. In a needed reformatting of my hard drive, Adobe Acrobat was removed. How do I get access to my Adobe program again?

Hi,
Go to http://www.adobe.com and sign-in with you Adobe ID ( on which you purchased the subscription).
Then, on right hand side panel, click on 'Desktop' under Apps section. And then location Acrobat XI Pro and download it.
Regards,
Anoop

Adobe Acrobat Pro subscription

I am currently considering buying the Adobe Acrobat Pro subscription service.
I am quite new to cloud computing and I do not have a fast internet connection. Also at times I need to work offline such as when travelling in trains and aircraft.
Does this mean that all work I will be doing with PDFs will now be in a browser?
Am I able to store my documents locally?
Is there a local installation that comes with the online subscription that allows me to work offline also?
How well does Adobe Acrobat Pro work if the user's internet connection is slow?
It would be great if Adobe could address these sorts of basic questions in an FAQ page - or if there is one make it easier to find because I didn't see one!
I would appreciate any advice or feedback from users who have already subscribed.
Thanks

Does this mean that all work I will be doing with PDFs will now be in a browser?
No, you will be in Adobe Acrobat as you are familiar with now and it will be installed on your drive just like it always has been installed.
Am I able to store my documents locally?
Yes of course you are. You don't have to save anything in the cloud that you don't want to save in the cloud. The cloud storage is a convenience.
Is there a local installation that comes with the online subscription that allows me to work offline also?
Yes, the installation is local. Only the licensing is in the "cloud". You DO need to be signed into the Creative Cloud but that's about it. If you are disconnected it doesn't matter unless it is for extended periods. Think weeks.
How well does Adobe Acrobat Pro work if the user's internet connection is slow?
Again the only thing that gets checked in the cloud is the licensing and that is on a timeframe setup by Adobe

I thought that I have a yearly subscription. Why did I get this email "Expiration of your Adobe Acrobat Pro Subscription"?

Why did I get this email "Expiration of your Adobe Acrobat Pro Subscription"?
I'm supposed to have a yearly subscription to Adobe Acrobat Pro.

Hi jksjcg,
Kindly contact our chat support:http://helpx.adobe.com/x-productkb/global/service-b.html
Regards,
Florence

I now use a different computer and need to redownload Adobe Acrobat Pro XI. How do I redownload it?

I now use a different computer and need to redownload Adobe Acrobat Pro XI. How do I redownload it?

Hi,
Here is the direct link you can use for downloading Acrobat XI installer bits http://helpx.adobe.com/acrobat/kb/acrobat-downloads.html
regards
Ajay Jain

With Adobe FormsCentral in Creative Teams subscription, do I need to add an Acrobat Pro subscription to get unlimited forms and realtime responses?

We have a number of Creative Cloud for Teams seats but need to FormsCentral unlimited forms and realtime response rate.
The site makes you upgrade to Acrobat Pro subscription to get that, which is included in Creative Cloud. I did order it, but am puzzled at whether or not that was a mistake.
Anyone has an idea about this?

Hi GrattanGuru,
You have creative cloud subscription as you have mentioned. Under Adobe Reader to convert PDF to other formats Adobe offers online service called Acrobat.com services: https://www.acrobat.com/en_us.html
That would be the reason support person might have told you on call, that you have to pay for that service.
Under creative cloud you are getting Adobe applications. However under Acrobat.com you are getting online services which are providing Acrobat functions online.
Regards,
Ajlan Huda.

Drive crashed, need to reinstall Adobe Acrobat Pro on new laptop

SSD crashed on a laptop that had installed Adobe Acrobat Pro. Have new laptop and would like to install application, what do I need to do I have the S/N?

Hi Jonathan,
Please specify the version of Adobe Acrobat Pro you wish to install.
Regards,
Sheena

Need to download adobe acrobat pro 9 again

Where do I go to download Adobe Acrobat pro 9? I need to install on a new computer and have product key #.

Downloads available:
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4 | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 12 | 11, 10 | 9, 8, 7
Photoshop Elements: 12 | 11, 10 | 9,8,7
Lightroom: 5.6| 5 | 4 | 3
Captivate: 8 | 7 | 6 | 5
Contribute: CS5 | CS4, CS3
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

Need to Reload Adobe Acrobat Pro 9

My computer crashed and I had to have my OS reimaged. Now I can't find my copy of Adobe Acrobat Pro 9 - is there any way I can download it? It was registered.

Look here for the links: http://prodesigntools.com/tag/ddl

Adobe Acrobat Pro subscriptions - single user

I subscribed for a single user for Adobe Acrobat Pro for one of my team to use, but the Adobe registration pages don’t seem to allow for this. I tried a chat line and asked the question – they simply just didn’t get it. This is just so simple and the registration management and account pages are just so complicated – why isn’t it a simple matter of assigning the user as you do in Creative Cloud account user management pages.
Help -

Hi Emrysg,
Please let me know what you mean when you say "Adobe registration pages don't seem to allow this".
Are you not able to use the software?
What error do you get?
Regards,
Rave

Cannot Access Adobe Acrobat Reader After Canceling Adobe XI Pro Subscription

I previously paid for a subscription for Adobe XI Pro. However, I canceled the subscription 3 months later. When I canceled the subscription, I was no longer able to access Acrobat Reader for some strange reason. When I try to install it, I have difficulty. Why did this occur?

If running Windows try to the Clean Script: Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs
The download from http://get.adobe.com/reader/enterprise

I need to reinstall Adobe Acrobat Pro 9 for MAC, but can not find it online.

I upgraded my MACBook Pro to Yosemite and now receive an error message that I need to reinstall Acrobat in order to run updates. However, I can not find Acrobat 9 Pro for MAC online. Please help.

That is correct Steelgrrl you will want to locate your installation media and copy the installation files to a USB drive on a computer which does have an optical drive.
Alternately if you purchased from Adobe directly and choose the download option at the time of purchase then the download will be available under your account. You can find more details at Find a download link on Adobe.com.

I need to deactivate Adobe Acrobat Pro 9 for mac on two computers that I no longer have access to.

How do I do that?

Hi ,
To deactivate Acrobat from your machines ,you could simply uninstall the software from both the computer and it will automatically deactivate the software.
The second option to deactivate the product is to connect with the Adobe support .They could guide you on how to deactivate the software from your end or would do it from their end .
If you wish you could refer the following link to connect with them .
http://helpx.adobe.com/x-productkb/global/service1.html
Please click the Blue "Still Need Help" button to connect to one of the Adobe executives .
Regards
Sukrit Dhingra

I have an Adobe Acrobat Pro subscription, but I can't find where to download the software for my laptop.

I see the page labeled "manage" my subscription, but I can't figure out where to go to find the link to download the software to my laptop. I have it installed and running on my desktop machine, but I thought I could run in on both my desktop and my laptop using the same subscription.

sign in with your adobe id and download, https://creative.adobe.com/

I Need help installing Adobe Acrobat Pro that I just purchased

This is so frustrating that I cannot get any help on this website or find a phone number for someone to call. My installation keeps freezing. Can anyone help me?

Two typical steps that you should follow is to log in as the administrator and disable anti-virus. That may be an issue.

Need to cancel Adobe Acrobat Pro subscription?

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