Need to cancel Creative Cloud membership

need to cancel Creative Cloud membership

Me too. I just got cut off by Navdeep in an online chat when I told him my problem, and I can't access chat again even on a different browser. The instructions for cancelling subscription or changing credit card details do not apply to Australian customers. I sent them an email informing I couldn't even print the invoice or view my billing history but the email bounced back saying their inbox is full!

Similar Messages

  • Re: Need to cancel Creative Cloud membership

    Your cancel membership option sends you in a loop.

    Gimmeabreak2 thank you for the update.  The link I offered in message #4 should have populated with an option to contact our chat support.
    It is therefor likely that installed security software is blocking your ability to contact our support team.  I would recommend using an alternate computer, smart phone, or tablet as it would be the most expedient option for you to contact our support team directly.
    If you do not have access to another computer, tablet, or smartphone then you are welcome to private message me your contact details and I can request a member of our support team contact your directly.

  • How can I (for God's sake) cancel creative cloud membership

    How can I (for God's sake) cancel creative cloud membership??

    Cancel your membership or subscription | Creative Cloud
    https://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html

  • Cancel Creative Cloud membership

    Please do the necessary to cancel my Creative Cloud membership.
    I find it ridiculous to have people jump through all sorts of hoops to do this.
    Is there an automated way besides contacting customer support?

    "To cancel your membership, contact us - go to the contact us page and then click the "Still need help? Contact us." button."
    Cancel your membership or subscription | Creative Cloud
    Say what? Why on earth is the cancel function hidden behind a ton of trash and then you need to enter "still need to help?" Is that what Adobe think of their subscribers? Is that good guidance? This is a joke! That's like saying we want to make it very hard for you.
    Wow. I mean WOW. Glad I never bought into that CC thing. Jisses. Is this even legal?!

  • Cancelling creative cloud membership

    I WANT TO CANCEL MY CREATIVE CLOUD SUBSCRIPTION. WHY I CANNOT DO THIS BY EMAIL OR WITHIN THE PLAN MANAGEMENT SITE IS A TOTAL MYSTERY.
    ONLY CHAT (WHERE THERE IS NO ONE), PHONE WHICH I DO NOT WANT AND FORUMS (REALLY) ARE OPTIONS.

    This is an open forum, not Adobe support... You need Adobe support to cancel a subscription
    -cancel http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
    -or http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html
    -or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

  • How to cancel creative cloud memberships

    How do I cancel my membership for Adobe Creative Cloud? I pressed the cancel button and it takes me to customer service.@

    This is an open forum, not Adobe support... You need Adobe support to cancel a subscription
    -start here https://forums.adobe.com/thread/1703848
    -or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html
    --and two links which may provide more details, if the above links don't help you
    -http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
    -http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html

  • Can't cancel Creative Cloud Membership

    Hi,
    As I nearly never use photoshop and as I already own a full Adobe Lightroom license and have just purchased a Photoshop Elements 13 License, I wish to cancel my Adobe CC Photography program Membership but could not reach anybody from Adobe using the chat section (I've tried 10 times and waited for hours). How could I proceed ?
    Thanks in advance for your help!
    Best regards
    Amaury

    Hi John,
    Thanks for your feedback.
    In any case, it is required to contact the support to cancel my membership but :
    - Chat support is unresponsive. try at least ten times without any anybody on the other end
    - Phone number is not an international number so not accessible from Belgium/Luxembourg area
    I'm really disappointed by the difficulty of all this !
    Thanks again for your help!
    Best regards
    Amaury

  • I need to cancel an annual membership to Creative Cloud.

    I need to cancel an annual membership to Creative Cloud.

    Cancel your membership or subscription | Creative Cloud
    https://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html

  • This is how I am supposed to contact to have my annual creative cloud membership refunded?  I cancelled immediately upon seeing the charge and followed the instructions given and wound up here.  Am I supposed to share my username and password with the for

    This is how I am supposed to contact to have my annual creative cloud membership refunded?  I cancelled immediately upon seeing the charge and followed the instructions given and wound up here.  Am I supposed to share my username and password with the forum?  Adobe, I am about to go social with my frustrations!

    No, this is a public forum, as in user-to-user, so you should not share any private information here.  You will need to contact Adobe Support by chat or phone, which is apparently getting harder and harder to do.  Use the link below and choose the Still Need Help? option at the bottom in the blue area - in the section that opens take your pick of chat or phone.
    Contact Customer Care

  • Do NOT wish to renew my Creative Cloud membership, where can I cancel?

    Hello folks,
    I have an Abode Creative Cloud membership, which will complete 1 year this week. I have not been using any of the desktop software for at least the last 5 months and do not wish to continue with the membership since I do not need them any more. My next payment is scheduled on 23/06/2014.
    I can not find the "Cancel" option in the member plan details as mentioned in Cancel your membership or subscription | Creative Cloud under **To cancel your membership in the last month (month 12), follow the steps in the "Cancel a month-to-month membership" section below.**
    Could someone kindly guide me to the right place, or if someone from Adobe could cancel my CC membership, I will be very thankful to you.
    Beverley Gray, Rajshree, Gurleen_K
    Thanks in advance,
    Sumit Datta

    Rajshree
    Hi there, same as OP. I cannot cancel my plan. This should be fixed.
    Meanwhile replace the "FAQ/Help" as it is misleading, and help me cancel my single app month to month subscription.
    Thank you.
    Ryan.

  • I can't cancel my creative cloud membership.Links and phone number don't work. PLEASE HELP, I WILL NOT PAY THE NEXT INVOICE!!!

    I can't cancel my creative cloud membership.Links and phone number don't work. PLEASE HELP, I WILL NOT PAY THE NEXT INVOICE!!!

    This is an open forum, not Adobe support... You need Adobe support to cancel a subscription
    -start here https://forums.adobe.com/thread/1703848
    -or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html
    --and two links which may provide more details, if the above links don't help you
    -http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
    -http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html

  • Cancel my Abobe Creative Cloud membership

    I need to cancel my Abobe Creative Cloud membership and it will not let me. They say I have to contact customer support so if a staff can cancel that for me that would be great.

    Hi,
    I purchase the student package with understanding from the sales person that I have access to the software after one year where only the update and the cloud will not be accessible, but with the end of my subscription I was forced out of the software until renewing cloud membership which I don't need or use. Thus after reading the agreement license from the support document it seems I was taken for a fool to believe the person assign to answer my questions when buying the package has tricked me to believe otherwise maybe it is April fool joke.
    Account detail
    Bandar Alqahtani
    <Removed by Moderator>
    Note: I've deleted all Adobe software installed on my Mac but I'm concern regarding if I'm required to contact support for canceling my membership. The account only show link to forums but not any other method of contacts which took me in a loop.
    Thank you
    Bandar Al-Qahtani
    <Removed by Moderator>
      Computer Science and Engineering
      UNSW Sydney NSW 2052 Australia
      <Removed by Moderator>
    This email plus any attachments to it are confidential. Any unauthorised use is strictly prohibited. If you receive this email in error, please delete it and any attachment.

  • How can i get some help to cancel my single app month to month and/or upgrade to full creative cloud membership? please don't tell me to follow the guidelines because i've tried several times but the options to 'switch plan' or cancel plan' are not availa

    how can i get some help to cancel my single app month to month and/or upgrade to full creative cloud membership? please don't tell me to follow the guidelines because i've tried several times but the options to 'switch plan' or cancel plan' are not available on my screen

    Keensy I have requested a member of our support team contact you directly via telephone.  Once I was able to review the correct account it appears our support team has tried multiple times to contact you.  I would recommend checking your SPAM filtering in case you need to receive additional messages from our support team.
    I did request that you be contacted via telephone. I am sorry for all of the difficulties which you have faced.
    For future viewers of this discussion when contacting our support team at Contact Customer Care it is imperative that you be logged in under the account tied to your membership/subscription.  While there is cancelation options available you will have an increased chance of being offered an opportunity to contact our support team if your account entitlement can be verified.  For this to be done you will need to be signed into the same account as your membership/subscription/registered software title.

  • Need assistance merging two Creative Cloud Memberships

    I recently purchased a Creative Cloud membership with my work Credit Card in January 2014. I signed up to be billed monthly because I was waiting on Accounting to approve the volume license we would be purchasing for my entire Creative team in February. On Feb 2nd 2014 Accounting purchased that Volume licensing via Insight Public sector. ( I have the invoice if needed) when this was purchased it did not replace my current CC license but added an additional CC license to my Adobe ID.I was told to cotnact Adobe to have this corrected. I have been trying to get this fixed but am unable to get through on the phones or on chat. The reps on chat keep insisting I have to pay a cancellaton fee. I should not have to pay a cancellation fee since i have paid for my license IN FULL via a volume team subscription for myself and 5 others. I have no need for 2 CC licenses under the same Adobe ID. Our contact at Insight Public Sector has also confirmed that I should not be charged a cancellation fee and wants to see someting in writing stating otherwise so we can clear this up.

    You have two subscriptions under the same Adobe ID. Both are active. You can get the CC purchase in 2014 cancelled & the charges of February 2015 (if charged) also refunded.
    You can contact Adobe support for this Contact Customer Care, in case of any issue, please let me know so that I can assist you further.
    Creative Cloud Student and Teacher edition (one-year)
    Desktop Subscription
    Jan 31, 2015
    Creative Cloud Student and Teacher edition (one-year)
    Desktop Subscription
    Jan 30, 2014
    Regards
    Rajshree

  • Cancellation of CREATIVE CLOUD MEMBERSHIP

    Hi there!
    I signed up for Creative Cloud membership by mistake two days ago and urgently need it to be cancelled, your website will not allow me to contact you directly?

    Hello nicole,
    please use https://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html >>> see headlines by clicking the most appropriate proposition and in consideration of https://helpx.adobe.com/x-productkb/policy-pricing/membership-subscription-troubleshooting -creative-cloud.html and please read http://www.adobe.com/misc/subscription_terms.html ( for example "Cancellation >>> We'd hate to see you go, but if you cancel within the first 30 days, we'll give you a full refund. Otherwise, you'll be billed 50% of your remaining contract obligation. If you ever need to cancel, just contact Customer Support."
    If necessary and for further questions click through http://helpx.adobe.com/contact.html and if "open" please use the chat, I for may part had the best experiences. I quote from Adobe's employee Preran: The chat button is activated as soon as there is an agent available to help.
    Hans-Günter

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