Need to Cancel plan. Extremely frustrating it won't let me do so. Please help. Have no phone to call

        I need help canceling my plan. Messaged the company multiple times and they say they are unavailable even though it says 24/7. I do not have a phone to call which is the reason i can only do this online. They keep telling me to try the forum so i hope this helps. Got charged last month even though I tried to cancel.

Cancel http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
-or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html
HOWEVER
This is an open forum, not Adobe support... you need Adobe support
Adobe contact information - http://helpx.adobe.com/contact.html may help
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"

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