Need to contact manager over a retail store

I am interested in discussing a customer service issue that occurred at a local retail store.  Not sure how to go about contacting that person.  I asked the store manager for that information and the request was ignored.

You can contact your regional customer service VP. The link is below.
http://www.verizonwireless.com/aboutus/leadership/executive/profiles/joan-bowyer.html
Good Luck

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