Need to deactivate Premiere Elements 10?

I got a new laptop and downloaded my Photoshop and Premiere Elements 10. However, I got a message when I opened Premiere telling me that I needed to deactivate it on another computer. But I can't figure out how to deactivate!
Also, I'm not sure if it's connected with my needing to deactivate or if it's just the computer, but I can't use any of the links on the Premiere menu on the old laptop, and I can't log in to my Adobe ID on either.
Can someone help me out?
PS: If it matters any, my new laptop is running on Windows 8 and the old one is 7.

TsukiNaito1
Adobe permits you to use your Premiere Elements 10 purchased serial number on only 2 of your computers. If you want to put that serial number on a 3rd computer then you have to "Deactivate" the installation on computer 1 or 2 to get this Premiere Elements 10 purchased serial number on computer 3.
By the message that you are getting on computer 3, you are telling us that your Premiere Elements 10 is on more than 2 of your computers already (computer 1 and 2) and you want to install it on another (the 3rd computer).
So, where do you have Premiere Elements 10 installed?
Go to one of those Premiere Elements 10 computer setups. Open Premiere Elements 10 to its workspace. Go to Help Menu/Deactivate and click on Deactivate to do just that. Close out of there. At this point, you can
a. leave the program installed but deactivated on computer 1 or 2 as the case may be
or
b. uninstall it from computer 1 or 2 as the case mya be.
Please review and let us know if the above is clear and works for you.
Thanks.
ATR

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Supplement to Yes.
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If all you have is the Premiere Elements 13 purchased activated serial number on one Windows computer, you can go ahead and do nothing else but install the program from the disc on the second Windows computer with the same purchased serial number.
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fschulz409
Thank you for the reply.
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I have de-activated the prog on the PC; how do I download a Mac version?
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angust
Are you dealing with downloads that you have purchased or just talking about tryouts?
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Adobe Premiere Elements 10 kann kein neues Projekt anlegen. Es stürzt sofort ab.

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Das Kombiprodukt Adobe Photoshop Elements 10 funktioniert hingegen einwandfrei.
Das Betriebssystem ist Windows XP, SP3
Woran liegt der Fehler? Was ist zu tun?

wolfhot wrote in German (my questions, answers I have made bold text)
(Google Translate)
First, the usual questions. Have you installed the latest version of QuickTime on your Windows XP 32-bit machine with Premiere Elements 10? Yes, version 7.7.3
     And you are the program from a user account with administrator privileges? yes
     How much RAM is installed and available makes your computer have 4GB RAM
     and how much free space on the hard drive? 109GB and 740GB for the system for data
     Do you have an installation disc for the program or do you have to install from downloaded files? Installation CD (combi "Adobe Photoshop Elements 10 & Adobe Premiere Elements 10"
     Let's start here and then decide what to do next.
     Thank you.
My Reply in German
(Google Translate)
Danke für die Antwort.
Wenn Sie nicht bereits haben, deaktivieren Sie bitte Premiere Elements 10 Hilfe-Menü / Deaktivieren und schließen Sie das Programm. Dann über die Systemsteuerung Route, das Programm zu deinstallieren. Stellen Sie sicher, dass Ihr Computer optimiert ist. Installieren Sie das Programm, aber stellen Sie sicher, dass Anti-Virus haben und Firewalls ausgeschaltet, bis Sie, dass Sie das Programm installiert und dass Sie ein neues Projekt zu öffnen wissen.
Lassen Sie uns sehen, ob die oben hilft, das Problem zu lösen. Wenn nicht, werden wir auf andere Fehlersuche gehen.
Wir werden für Ihre Ergebnisse beobachten.
Vielen Dank.
ATR
Haben wir festgestellt, ...
a. Premiere Elements 10 noch nie gearbeitet, bevor
oder
b. Premiere Elements 10 gearbeitet, aber nicht jetzt
English Version Of My Reply
Thank you for the reply.
If you have not already, please Deactivate Premiere Elements 10 Help Menu/Deactivate and close the program. Then using Control Panel route, uninstall the program. Make sure that your computer is optimized. Reinstall the program, but make sure to have anti-virus and firewalls turned off until you know that you have the program installed and that you can open a new project.
Let us see if the above helps to resolve the problem. If not, we will go onto other troubleshooting.
We will be watching for your results.
Thank you.
ATR
Have we established...
a. Premiere Elements 10 never worked before
or
b. Premiere Elements 10 worked before but does not now

Compatibility of Photoshop Elements 5 with Premiere Elements 7

I have Photoshop Elements 5 and have created an audio slideshow in it, but I was told that in order to get it to DVD that can play on things other than my PC, I'll need to get Premiere Elements. Is that right?
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Yes and no help.
See discussion
Please visit http://www.adobe.com/support/contact if there are more questions for Adobe. Thank you.
General Info
Chat start time      Dec 13, 2013 6:52:37 AM EST
Chat end time      Dec 13, 2013 7:08:55 AM EST
Duration (actual chatting time)      00:16:18
Operator      Vaibhav
Chat Transcript
info: Hi, there are several customer(s) in line ahead of you. We'll be with you as soon as possible. Thank you for your patience.
You might also try our community forums, where experts are online 24/7.
info: You are now chatting with 'Vaibhav'
Vaibhav: Hello. Welcome to Adobe Technical Support.
Vaibhav: Please allow me a moment while I look into your account & verify the details.
Jerry: okay will wait
Vaibhav: Can you elaborate the issue please?
Jerry: I've been trying to open the app, its does not open it give me an error
Vaibhav: Well we are getting many customer with this issue
Vaibhav: premiere elements 11 is not compatible with MAC 10.9
Jerry: okay what are you doing to resolve the problem
Vaibhav: Well if there will be any update we would inform all the customers right now we have send this to engineering
Jerry: A friend of mine was sent a link that allowed them to reinstall the application and they were also given a serial number as well can't you do the same for me I really need to use this application asap
Vaibhav: for this you need to contact customer services or sales
Jerry: I'm not looking into buying a new copy I NEED HELP!!!!!!
Vaibhav: Well we can not help in this case as this version was released before mac 10.9
Vaibhav: and if you want to use it on MAC 10.9 you would need to purchase Premiere Elements 12 and for that need to contact sales
Jerry: It looks like I am not going to get the same help as every one,just no that you've lost a customer in me
Vaibhav: Well there is nothing that we on chat or phone can do in this
Vaibhav: Thank you for contacting Adobe. Good Bye.
info: Your chat transcript will be sent to [email protected] at the end of your chat.

Need to deactivate Premiere Elements 10?

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