Need to deactivate the software on a compouter that no longer works

need to deactivate the software that is on a computer that no longer works how can i do that?

It can be done by contacting web chat. Links on this file:
Adobe ID, sign in, and account help

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  • I need to deactivate my software form a computer that died. I am trying to re install on a new computer

    I need to deactivate my software form a computer that died. I am trying to re install on a new computer

    Adobe Reader does not require activation.
    For any commercial Adobe software, Contact Customer Care to reset your activation count.

  • How can I deactivate indesign3 from an old desktop that no longer works?

    I bought a new laptop and need to deactivate indesign3 from my old desktop and install it on my new laptop. Please Help! Thanks

    You need to contact Adobe Support either by chat or via phone when you activation (or deactivation) issues.
    Here are some links to help make contact:
    http://www.adobe.com/support/chat/ivrchat.html
    http://www.adobe.com/support/download-install/supportinfo/

  • HT201441 I need to deactivate the previous owners things so that i can activate my phone but I cannot contact him

    The previous owner will not reply to me so I dont have any details to go on .
    I received this phone and it is still activated to him and I cant do anything with it  at all

    Return it - you were sold a brick. Iphones like that are only sold for parts.

  • Need to turn off iMessage for an iPhone that no longer works

    My daughter broke her iPhone and the motherboard is fried. We got her an Android as a temporary phone until she is due for an upgrade in a few months. The problem is that when we try to text her on the new Andriod, on our iPhones (and any other iPhone that tries to text her) it still sends as an iMessage. Therefore she cannot receive any texts from us unless we turn off our iMessage (which causes us not to be able to receive other iMessages of course!). We went to the Sprint store, and they told us that we would need to turn off the iCloud for her phone, since Apple is recognizing it as still on and associated with her number. I cannot figure out how to do that since we can't access the phone settings. She is traveling this week alone with other family and I really need to be able to text her! She is 12. I appreciate any help.
    This is an iPhone 4, with Sprint. We have 3 other iPhones, an iPod 4 and an iPad 2 on the same Apple ID account. We don't use the Cloud storage but I think the iCloud on the phone was turned on for a few things like Calendar.
    Thank you in advance.

    Support profile is here:
    https://daw.apple.com/cgi-bin/WebObjects/DSAuthWeb.woa/wa/classicLogin?appIdKey= 58ef9db8ff4d201409e7270a68e4408ae1678e1618204c476572a1b5e5fb3518&path&language=U S-EN
    She would have had to register the phone using her Apple ID/password.
    Changing her Apple ID password is the only other way to fix this if you don't have access to the phone.
    You can also "try" calling AppleCare.

  • How do I change the genre for a specific song?  In the past, I just had to double click on the genre field entry.  That no longer works.

    How do  change the title of a song or its genre?

    You should be able to edit any of a song's metadata elements (including title and genre) using right-click > Get Info.  In the new iTunes 12 dialog, the Genre field should allow you to type in a genre or select from a dropdown (which offers a combination of iTunes' built-in genres + those you've defined yourself):
    If you SHIFT right-click > Get Info you can also access the "old style" dialog and enter the genre there.
    Are you unable to enter the genre, or having done so is the value held by iTunes not being updated?  If the latter, then you may have an issue with the permissions on your media files or the files may be set to read-only.

  • Do I need to deactivate the creative cloud in order to install on another pc

    Do I need to deactivate adobe creative cloud in order to install it on another PC.

    You can activate this software on 2 computers but cannot use the software on both the systems at the same time.
    You can activate a product in maximum two computers. Hence, in order to activate a product on third computer, first you need to deactivate the software in the previous computer.

  • I have Adobe Photoshop CS5 installed in two computers. The hard drive of my home computer crashed and I had no time to deactivate the software. The hard drive needed to be formatted. How can I activate the software CS5 again ? Thank you for an answer.

    I have Adobe Photoshop CS5 installed in two computers. The hard drive of my home computer crashed and I had no time to deactivate the software. The hard drive needed to be formatted. How can I activate the software CS5 again ? Thank you for an answer.

    If it's the same computer, same CPU and same HD, no de-activation or re-activation should be necessary.
    Install from scratch and apply all updates manually.
    Please do a forum search.  I and others have repeatedly answered the question about failed updates of CS5 a whole bunch of times recently.
    Bottom line:  the Adobe auto updater is utterly useless in CS5 and prior versions.  You need to download the updates and apply them manually yourself.
    I and others have even supplied the links for Mac and Win, which you haven't even bothered to specify.

  • I bought a new computer and I need to transfer the software - How do I do that?

    I bought a new computer and I need to transfer the software - How do I do that?

    [email protected] ,
    To transfer the product from one system to another , first step would be to deactivate the product from that machine so that you have an empty seat available for you . Second step , will be to get the media and install the product on the new machine and then activate it using the serial number that you will have .
    Also , if you are not sure of the details of the order, you can please share the order number with me in a private message and I will get back to you with the information.
    Regards,
    Kartikay Sharma

  • The desktop on which I had Lightroom and PhotoshopCC installed failed and I no longer have access to it. How do I deactivate the software on those machines so that I can reinstall it on my new Mac?

    Question: The desktop on which I had Lightroom and PhotoshopCC installed failed and I no longer have access to it. How do I deactivate the software on those machines so that I can reinstall it on my new Mac?

    Absolutely - but I had no idea there were two versions. When I got my new laptop I just went to the Adobe site to download and install LR5. It never asked if I had a license; it just directed me to install CC to start a trial which I thought I could license after downloading. Several sessions and many hours of looking through the forums and Google for an answer I never ran across anything that made this distinction. I still haven't found a path from www.adobe.com that would get me to the standalone download page (it's probably there, wasn't obvious to me) and looking at the download page it doesn't make any CC/standalone distinction.
    There are many places I could have gotten a hint - for instance the license could be tagged "stand alone edition", the CC-version could recognize the stand-alone key and either accept it or produce a more meaningful error message, or the download site or the CC app could ask if I had previously purchased a key, etc.
    It was my error to assume this was a deactivation problem, but it looked the same as a previous deactivation problem with Photoshop.
    In any event, thank you for your help.

  • My IPhone 3GS is unlocked and i went to update the software and it said that an unknown error has occurred and said it needed to be restored to connect with Itunes. When i got to restore it, it gets about 3/4 of the way done, says an unknown error(1015)

    Hey guys. My IPhone 3GS is unlocked and i went to update the software and it said that an unknown error has occurred and said it needed to be restored to connect with Itunes. When i got to restore it, it gets about 3/4 of the way done, says an unknown error has occured(1015). I have no clue what to do and all and any help would be amazing.

    See Here
    https://discussions.apple.com/message/15290457#15290457
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    I have os 10.5.8 software on my mac and I need to update the software on my mac so I can update my iphone 4s, every time I try to update my mac with the 6.0 it says it doesn't need any updates, but my mac still has 10.5.8.... any help??  Please...

    You must first buy Snow Leopard from Apple: 800-MY-APPLE (in the US)
    Make sure your system meets Snow Leopard's requirements:
    Mac OS X 10.6 "Snow Leopard" System Requirements
    To install Snow Leopard for the first time, you must have a Mac with:
    An Intel processor
    An internal or external DVD drive, or DVD or CD Sharing
    At least 1 GB of RAM (additional RAM is recommended)
    A built-in display or a display connected to an Apple-supplied video card supported by your computer
    At least 5 GB of disk space available, or 7 GB of disk space if you install the developer tools

  • Do I need to have the software to charge my Zen MicroPhoto with U

    I haven't got the latest firmware
    is this going to damage my microphoto Do I need to get the software somehow because I'm not home...

    It's very strange.
    I plugged my zen and although the battery charge signal is flashing the battery isn't charging (the battery signal doesn't fill) I have it on for 4 hours and the battery status hasn't changed...
    the computer recognized the device, cause I have windows xp and service pack but still it won't charge (or maybe it charges very very slowly... )
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  • I just bought a new iPad 2. It says I need to update the software but it keeps failing., I just bought a new iPad 2. It says I need to update the software but it keeps failing.

    I just bought a new iPad 2. It says I need to update the software but it keeps failing., I just bought a new iPad 2. It says I need to update the software but it keeps failing.

    Have you already activated the iPad? That is what the screen is telling you to do - connect to the computer with the supplied cable and run iTunes while connected - and iTunes should guide you through the set up process. If you have already set up the iPad and you are still getting thos screen message - restore your iPad. You must be running iTunes 10.5 on your computer as well.
    Restore iPad
    If you can't restore this way, you will need recovery mode.
    Unable to Restore

  • I have an Iphone 3G with the software 4.2.1 but i need to update the software to 4.1 to download a particular app before i go away tomorrow but i cant update the software till the 13/10/12 which is annoying just wondering if there was an options available

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    i have an iphone 3 too and i don't want to spend again money for a new iphone , and i had that problem too , i don't got any app's on my iphone , but i whould realy helpfull if apple could make another update in order to work the apps ...

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