Need to delete icloud as its on an old email address and cannot remember the password! Have not access to old email account

Can anyone help my son has icloud on his phone but registered on my old email address and we cannot delete it as we cannot remember the password... I no longer have access to email address to cannot get them to resend password.

As long as you are going to be able to verify to Apple that your son is account owner, they may be able to help you to reset password.

Similar Messages

HT204053 My email address has changed. My apple ID for iCloud is my old email address and I cannot remember the password. Verification is sent to my old email address and I cannot retrieve it. Any suggestions

My email address has changed. I have my icloud acct sending stuff to an email that is no longer in service. I cannot remember the password and it keeps sending messages to an old email acct to try to change the password. Any suggestions.

Go to appleid.apple.com and click in the reset password option. You maybe able to reset using the security questions option. If you can't, contact support using expresslane.apple.com email option, or call the AppleCare support line.

On my iphone, icloud is set to an apple id that i no longer use and i keep getting asked to enter a password. Cannot remember the password. When i try to re-set the password, it sends a email to a address no longer used. Will not accept any dob i enter

I have icloud on my phone with an apple id that I no longer use. I keep getting asked to enter the password for this ID. However I can't remember the password.
When I try to re-set the password, a e-mail will be send to an address I no longer use and can't access.
I then try to answer the security questions, but the date of births I enter are not accepted
Any ideas?
Paul

Welcome to the Apple community.
This feature has been introduced to make stolen phones useless to those that have stolen them.
However it can also arise when the user has changed their Apple ID details with Apple and not made the same changes to their iCloud account/Find My Phone on their device before upgrading to iOS 7, or if you restore from a previous back up made before you changed your details.
The only solution is to change your Apple ID back to its previous state with Apple at My Apple ID, verify the changes, enter the password as requested on your device and then turn off "find my phone".
You should then change your Apple ID back to its current state, verify it once again, delete the iCloud account from your device and then log back in using your current Apple ID. Finally, turn "find my phone" back on once again.
This article provides more information about Activation Lock.

I have an iPad 2 and I cannot remember the password for my icloud account. The problem is that the id and password I used I no longer have and since I cannot remember the password I am stuck trying to use many functions on my IPad HELP PLEASE!!!

I have changed isp and no longer remember the password for this account everything I try to do I need this password is there a way to fix this?

Go to http://appleid.apple.com and click 'Find your Apple ID'.

HT201441 I deleted everything from my ipod and cannot remember the opening account or the password to get the ipod working again

I deleted everything from my ipod5, i cannot use it now because i cannot remember the apple id or the password. How do i get to reuse my ipod

Use these support links to reset your Apple ID and password ...
Apple ID: How to find your Apple ID
If you forgot your Apple ID password

HT5312 I cannot remember the password for iCloud that goes with an old email address that I used to set it up. How do I delete the iCloud account and start over?

I am stuck in a loop and want to delete the iCloud account I set up and start over. How?

If you acquired content with the old Apple ID, you also forfeit the content. Content is forever associated with the Apple ID that bought it. Apple does not transfer content from one ID to another nor does Apple merge IDs. It would be best to reacquire use of the ID than to abandon it if you have content because that is the only ID that can redownload the content or update it. Call Apple Care for your country and ask for the Account Security Team, then request help resetting the password for the account.
Otherwise, if none of that matters, just abandon the ID and everything associated with it, delete everything from your devices and libraries. Then create a new Apple ID and start over.

Ive put in an incorrect iCloud email address and cannot verify my password any ideas

I got the iPhone 5s and when doing set up I put in an email address that doesn't exist and a password , after set up it tells you to follow email to verify , now I can't get in to my iCloud due to not being able to verify password, and when I am trying to put password in it tells me its incorrect

If you want to use another Apple I.D, you can go to SETTINGS - STORE. Click on the Apple I.D; select Sign out and Sign in with a valid Apple I.D.
If you want to change the password of an existing Apple I.D. you need to sign in to the account first which apparently you can't as the "password" is incorrect. Here is what you can do to change the password.
Go to https://appleid.apple.com
Login with the Apple I.D. and you will see these 2 option.
Select your authentication method.
Email authentication: To access your information, we will send an email to the address(es) on file for you.
Answer security questions: To access your information, you will answer the security question(s) provided when you originally created your Apple ID.
Proceed with the one that's easy for you.

What can I do, I do not have the same email that is on my iCloud and cannot remember my password, I lost all my contacts and cannot get them back, what can I do?

I do not have the same email address that I did when I started icloud, I do not remember my password and I lost all my contacts with this newest upgrade, it wants e to sign into icloud, but I cant, what can I do?

Welcome to the Apple Community.
If you are saying you can't turn off find my phone because it is still using an old ID, you need to change your ID back to the old address at My Apple ID turn off find my phone then change your ID back at my Apple ID.

My I pod touch ..has a old E-mail acct. assoc. with it and can't remember the password, will not let me update my apps. will deleting my acct. fix problem will I loose all of my stored photos?? help

wondering if deleting my Itunes acct. will help in erasing the pop-up requiring a password I no longer know ?

You really can't delete the account.
Try recovering the the password
How do I change or recover a forgotten Apple ID Password?
If you've forgotten your Apple ID Password or want to change it, go to My Apple ID and follow the instructions. SeeChanging your Apple ID password if you'd like more information.
YO can just delete all media purchased with the account and change the ID to a new one. and not lose things like photos except for photos directly associated with the ID like maybe photos in your PhotoStream

Just got an iphone 4 from my dad and its his old iphone and i was gonna delete his account so i can put my account on the iphone but he does not remember the password so I couldnt delete it. I need help deleting it without a password

just got an iphone 4 from my dad and its his old iphone and i was gonna delete his account so i can put my account on the iphone but he does not remember the password so I couldnt delete it. I need help deleting it without a password.

If the iPad has Activation Lock - that is, it's asking for the previous owner's Apple ID and password to activate the device or to turn off Find My iPhone - then you will need that information. There's no way around it If your father can't remember the password, he'll need to recover it.
http://iforgot.apple.com
If he can't do it via that page, then he'll have to call Apple Support and ask to speak with Account Security.
If that's not the "password" you meant, please post back and clarify.
Regards.

I need to delete icloud

I switched from an iphone to a Samsung galaxy and now I can't receive texts from iphone users. I was told I need to delete icloud. How do I do that?

That's not correct. You have to contact Apple support and ask them to deactivate iMessage for you number. The support for this is free (more information here: Can’t receive text messages on a non-Apple phone).

HT4759 My mac mini is not updating its software to OSX Lion v10.7.5. I would like to use iCloud on my desktop along with my iphone and ipad but the auto updates are only upto 10.6.8.

My mac mini is not updating its software to OSX Lion v10.7.5, which I need for iCloud. I would like to use iCloud on my desktop along with my iphone and ipad but the auto updates are only upto 10.6.8.

You need to get the newer version from the Mac App Store.
(70404)

I am using an early 2008 MacBook Pro and am having issues with it deleting text on its own (in word, emails, etc.). As I am typing it all of a sudden starts deleting and I can't stop it. What can I do?

I am using an early 2008 MacBook Pro and am having issues with it deleting text on its own (in word, emails, etc.). As I am typing it all of a sudden starts deleting and I can't stop it. This happened once before and it was due to a buldging battery pressing on the track pad. I checked the battery and it appears to be fine. What can I do?

Please read this whole message before doing anything.
This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.
Step 1
The purpose of this step is to determine whether the problem is localized to your user account.
Enable guest logins* and log in as Guest. For instructions, launch the System Preferences application, select Help from the menu bar, and enter “Set up guest users” (without the quotes) in the search box. Don't use the Safari-only “Guest User” login created by “Find My Mac.”
While logged in as Guest, you won’t have access to any of your personal files or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.
Test while logged in as Guest. Same problem?
After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.
*Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.
Step 2
The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot in safe mode* and log in to the account with the problem. The instructions provided by Apple are as follows:
Shut down your computer, wait 30 seconds, and then hold down the shift key while pressing the power button.
When you see the gray Apple logo, release the shift key.
If you are prompted to log in, type your password, and then hold down the shift key again as you click Log in.
Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on certain Macs. The next normal boot may also be somewhat slow.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
*Note: If FileVault is enabled, or if a firmware password is set, or if the boot volume is a software RAID, you can’t boot in safe mode.
Test while in safe mode. Same problem?
After testing, reboot as usual (i.e., not in safe mode) and verify that you still have the problem. Post the results of steps 1 and 2.

I want to change my iCloud account. Buying iPad we gave a virtual (forwarding) email addr. We need to change to a real address. But when we try to change the iCloud account, we can only change the password. Note: we don't have Mac, only iPad and Windows.

I want to change my iCloud account. Buying iPad we gave a virtual (forwarding) email address.
We need to change to a real address.
But when we try to change the iCloud account, we can only change the password.
Note: we don't have a Mac, only an iPad and Windows.

Welcome to the Apple Community.
Firstly, you need to change your details with Apple, Start here, change your country if necessary and go to manage your account.
In order to change your Apple ID or password for your iCloud account on your iOS device, you need to delete the account from your iOS device first, then add it back using your updated details. (Settings > iCloud, scroll down and hit "Delete Account")
Providing you are simply updating your existing details and not changing to another account, when you delete your account, all the data that is synced with iCloud will also be deleted from the device (but not from iCloud), but will be synced back to your device when you login again.
In order to change your Apple ID or password for your iCloud account on your computer, you need to sign out of the account from your computer first, then sign back in using your updated details. (System Preferences > iCloud, click the sign out button)
In order to change your Apple ID or password for your iTunes account on your iOS device, you need to sign out from your iOS device first, then sign back in using your updated details. (Settings > iTunes & App store, scroll down and tap your ID)
If you are using iMessages or FaceTime, you will also need to log out and into your ID there too.

HT5925 I have an iCloud email on my iPhone that is now old as hacked and unused. I can't access anything as it asks for that account info and I don't remember the password etc. How do I delete it and replace it with my new iPad email? ! Help..

I have an iCloud email and Yahoo email on my iPhone that is now old as hacked and unused. I can't access anything as it asks for that account info and I don't remember the password etc. How do I delete and replace it with my new iPad email? ! Help..

Welcome to the Apple community.
If you are unable to remember your password, security questions, don’t have access to your rescue address or are unable to reset your password for whatever reason, your only option is to contact AppleCare(or Apple ID Support), upon speaking to an operator you should explain that your problem is related to your Apple ID, this way you will not be charged for assistance, even if you don’t have an AppleCare plan.

Need to delete icloud as its on an old email address and cannot remember the password! Have not access to old email account

Similar Messages

Maybe you are looking for