Need to do a hard reset on an iphone 4 but cant access apple id account and cant get reset to email address as it has been closed.
cant finish a hard reset on iphone 4, i cant access my apple account as i forgot the password and cant get a reset sent to the email address i had as thats been deleted, does anyone have any ideas? i still have the box the iphone4 came in so i do have the serial no.
Going to Apple is pointless. They will not do anything to help. Activation lock is an anti-theft feature.
If the seller "forgot" the pasword for her Apple ID, then she needs to re-set it so that it can be used to unlock the phone. If she says she can't for some reason, demand your money back. If she refuses, I stand by the statement that the phone is most likely stolen.
The phone is completely useless without the Apple ID and password.
Similar Messages
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I need to cancel my yearly subscription to Creative Cloud, and so far Customer Service (email, chat, etc.) has been of no help.
I agree. I personally just want to downgrade to a single-app account, and the company makes this almost impossible to do. Is this even legal?
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I need help accessing my iCloud account. The username on file for that account is an old e-mail address of mine that is no longer active. Therefore, I can't even reset my password (because the "password reset" email would go to that old address). Can someone please help me? Thank you!
Hey there timosurf1,
It sounds like you have done the Password reset process but are not getting the email. If you have already checked your SPAM folder in your email account, you may want to contact our iTunes Account Security team directly if you can verify your information:
Apple ID: Contacting Apple for help with Apple ID account security
http://support.apple.com/kb/HT5699
Thank you for using Apple Support Communities.
Cheers,
Sterling -
I can't reset my Apple ID password and not getting reset emails
I tried to reset my Apple ID password, but the reset email is going to some address other than the two in my profile. How can I reset my password or get the required email to do it myself.
You will probably need to contact Apple's official support.
support.apple.com/contact -
My daughter has an old itouch, she uses my apple I'd. I just got her a new I touch, and want to register it, but give her her own apple Id. I just backed up or synced her old itouch to the computer and now I am setting up her new one. If I give her a new apple Id will she then loose all her apps and songs from her old itouch? Please help!! I thought it was supposed to say something like restore from back up or something like that? Maybe that is a next step after I give her her own apple id?
https://register.apple.com/cgi-bin/WebObjects/GlobaliReg.woa [register an Apple Product]
https://appleid.apple.com/cgi-bin/WebObjects/MyAppleId.woa/wa/createAppleIdForIK B?localang=en_US&path=%2F%2Findex.jspa [create new apple id]
You must be logged in to register an Apple Product
Message was edited by: michael08081 -
Apparently I have 2 apple IDs, but not on purpose. The first is my former email address used for my iPod Touch. When I later purchased an iPad2, I thought I updated my Apple ID using my new email and new married name. Apparently I created a second. I want to consolidate them using my current email, etc. But I can't remember my old password. I can't do a password reset bcz. it sends the link to my former/deactivated email. Security Qs like d.o.b. don't "match." So, when I use my iPod & it requires my password to carry out certain functions, I'm stuck. Please help! Thx
No.
I have multiple Apple IDs. Is there a way for me to merge them into a single Apple ID?
Apple IDs cannot be merged. You should use your preferred Apple ID from now on, but you can still access your purchased items such as music, movies, or software using your other Apple IDs.
Recover use of the account:
Forgotten Security Questions/Answers
You need to contact Apple by:
1 - Use the Express lane and start here:
https://expresslane.apple.com
then click More Products and Services>Apple ID>Other Apple ID Topics>Forgotten Apple ID security questions.
or
Apple - Support -form iTunes Store - Contact Us
2 - Call Apple in your country by getting the number from here:
http://support.apple.com/kb/HE57
or
Apple ID: Contacting Apple for help with Apple ID account security
3 - Use your rescue email address if you set one up
Rescue email address and how to reset Apple ID security questions
For general information see:
Apple ID: All about Apple ID security questions -
Hi. I tried to change my old icloud account on a new one. After reset the settings I need to enter my old Apple ID account and password, that I don't remember.
I do not remember it because when I bought the my iPhone 4s in 2011 I didn't understand how it works and asked a representative to set it up for me. The representative helped me and gave a piece of paper with login and password but I lost it a long time ago.
Before resetting the settings I turned off "Find my iPhone" function, but it anyway asks me to enter my old Apple ID and password. I have the original box, documents, receipt. So how can I solve this problem?You do not have to call US, but you need to call. Or else.
Contact Apple for support and service - Apple Support -
A hard reset on my iphone 4 will put the factory IOS and factory baseband?
IF i perform a hard reset on an Iphone 4 with IOS 5.0.1 and baseband 04.11.08 /// what would happens with the current IOS and baseband? will these will going to downgrade as it was a brand new Iphone 4?
Nope, they will stay at iOS 5.0.1
I Hope I Was Able To Help You Or Solve Your Question.
Simmm -
i reset my ipone that i got from my nephew and i need to reactivate the iphone but i dont know his password and it has been locked, he doesn't remember his email address or password to reset his apple id, what can i do to get the iphone activated
Send him this link and tell him to reset/find the information for his Apple ID.
(113663) -
My iphone is now locked at activation screen.My old Iphone purchased from Japan to Vietnam nam.toi reset iphone without knowing the old icloud account and I can not contact the previous owner to do now iphone.
The phone is useless unless you can contact the previous owner. There is nothing anyone can do to help. If you are able to contact, the following contains instructions on what they need to do: iCloud: Activation Lock
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Guys, I have forgotten my security question answers, and the rescue email I placed in with my apple id has been closed down as well (it was a university id, when I graduated, the email service expired). I need help changing my password.
The Three Best Alternatives for Security Questions and Rescue Mail
1. Use Apple's Express Lane.
Go to https://expresslane.apple.com ; click 'See all products and services' at the
bottom of the page. In the next page click 'More Products and Services, then
'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
ID security questions' and click 'Continue'.
2. Call Apple Support in your country: Customer Service: Contact Apple support.
3. Rescue email address and how to reset Apple ID security questions.
A substitute for using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID. -
I can't sign-in to my iCould account from my iPhone. The account is linked to an old email address that is closed and i cant access anymore. So that means that I can't reset the password! However, I can access my iCould account from the website.
I need help !Welcome to the Apple community.
If you mean that Find My Phone is asking for a password to a different Apple ID to your current Apple ID and that ID is a previous version of your current ID, not an entirely different one.
This feature has been introduced to make stolen phones useless to those that have stolen them.
However it can also arise when the user has changed their Apple ID details with Apple and not made the same changes to their iCloud account/Find My Phone on their device before upgrading to iOS 7, or if you restore from a previous back up made before you changed your details.
The only solution is to change your Apple ID back to its previous state with Apple at My Apple ID using your current password, you don’t need access to this address if it’s previously been used with your Apple ID, once you have saved these details enter the password as requested on your device and then turn off "find my phone" and delete the account from your device. It may take a short while to remove the account.
You should then change your Apple ID back to its current state, save it once again and then log back in using your current Apple ID. Finally, turn "find my phone" back on once again.
This article provides more information about Activation Lock. -
I dont know my security questions and am unsure what the email address
If you can't figure out the email address, you need to contact Apple to get the questions reset. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
(95663) -
im having trouble remembering my answers to my security questions, so i need to reset them. also i have forgotten which email address i used as a rescue email address, need help asap! Also is there a way to cancel a apple id as ive gt a new e-mail address which i have only ever used as a secondary email address for an account but have deleted it from that ID, but it still wont let me register it for a new apple od account
If you added a rescue email address to your ID, you would see the option to send a reset email to that address as shown here:
You'll have to go to https://expresslane.apple.com, select "More Products and Services", then "Apple ID", then on the next page select "Other Apple ID Topics", then "Forgotten Apple ID security questions" and click "Continue".
Also, you access your iCoud data on icloud.com, not itunes.com. And you can only go to icloud.com from a computer, not an iPad. -
My video playback out...every video shakes/flashes/doesn't play right. What's wrong? I thought the hard drive was too full, but I just deleted 125gigs, rebooted and it still flashes and doesn't play videos. This is true for youtube, ads, foxnews videos...
Update: The iBook can play any 480p video and higher if I encode them with DivX and in AVI format. But of course this is not compatible with my iPhone 4. At least I can shrink my library now and get away from the full MPEG-2s. I don't get why I can't use Apple's h264 though. There has to be a setting I am missing. The sample Apple h264 videos from the days of Tiger worked flawlessly on my iBook when it was new so the CPU must be capable of decoding it. I really can't understand this.
Also, since I made my videos in English for my family, I had to create soft subtitles for my wife's Chinese family, and I can't get players like QT with perian or MPlayerX to sync them properly to an AVI encoded with DivX, they only sync well with the iPhone 4 m4v/mp4 formatted files I made. This is a real pickle.
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If h264 is compatible with my iBook, what is the proper encoding settings? Must I dramatically lower the settings or frame rate? I can settle on 2 copies of each video that way. One iBook/G4/eMac compatible video that syncs correctly with my srt soft subs, and another version that works well with my iPhone 4 and iPad.
All in all, I will end up with more than 3 or 4 version of each video. On my late G5 dual core I have the full 720-1080p uncompressed master files. On my i5 iMac I have the h264 compressed versions for distribution, and lower versions for my iDevices. Now I need to keep either full MPEG-2 files for the iBook to play, or convert to older formats like DivX AVI for our family's legacy machines. I am running out of hard disk space quick now, LOL.
Is there an easier way?
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