Need to download CS5 license to new computer. Old computer not available (crashed). Support Chat non-responsive
What is best way to proceed?
If you are in a hurry to use the software... if you only installed it once before you are allowed to have two activated installations, so you should be able to wortk with the newly download files right away. If/when you get a hold of the chat folks they will end up deactivating anything that is currently activated, so you would need to activate the new installation again following that. But there is no rush to get the old installation deactivated unless you need to have two working installations immediately.
The chat functionality is seemingly a game of chance... works well for some but not for others.
For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
Serial number and activation chat support (non-CC)
http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )
Similar Messages
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Need to download CS5 trial. New Mac, but I have a serial #
I just bought a new Mac and need to put my software on it. now Adobe only seems to offer the master collection trial for CS5.5, but my serial # is for CS5. Anyway I can download the CS5 master collection trial so I can get my software on this computer? Thanks!
Download from adobe
Find your Suite Name and download
Download CS6 products
Cheers -
I want to download pictures from my iphone to my new laptop. I already have itunes on my pc. I need to download itunes on my new laptop, will this create issues with my other itunes?
m-cp wrote:
I want to download pictures from my iphone to my new laptop.
-> iOS: Importing personal photos and videos from iOS devices to your computer
I need to download itunes on my new laptop, will this create issues with my other itunes?
No. -
my iWeb image names are incompatible with FTP servers and must be renamed but I can't find the images in iWeb. I can upload to a desktop file and change them there but then I would need to download them to a new site in iWeb to publish them.
What's the answer?
ThanksMany thanks to responded to my question and sorry not to get back sooner.
Yes, I discovered by this unfortunate experience that the names of photos are a serious issue if the site is to ever go to an FTP server. Apple should discuss this carefully in their "manual".
One more question: I uploaded the website to a folder on my desktop. When I open it, unlike the photos in iWeb, there are folders for each page which have all the photos in them. I went through each folder and changed the names to be FTP compatible. I'm using iWeb SEO Tool which allows one to upload from this local folder to an FTP server but having trouble.
Is this because there is an imbedment in iWeb that uses the old photo names to link to the actual photos and it can't find them because of the name changes?
Thanks again for your help ...
Phil McP -
Hello, I recently brought a new mac and I want to download my purchases into my I tunes. When I go to I store puchases the Download button is not live and says downloaded. They are onto my old computer. How do I get it to download again to my new authorised computer. Thank you for helping
Copy them from your old computer. Copy them from the
back up of your old computer.
Are you logged on under the same Apple ID that you used
to make the purchses? What are you trying to download?
Not all types of media can be downloaded in all locations. -
Need to transfer Acrobat Pro to new computer, old computer crashed so I can't disable/uninstall. What do I do?
Install it on the new machine, if you have run out of Activations then you will probably need to contact Adobe and explain what happened as far as the old computer crash and burning.
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Is it possibile to transfer my downloaded QuickTime Pro software from my old computer to my new computer? I don't want to buy it again if I can help it.
Open the QuickTime Player 7 app and look under the Edit menu / Preferences / Registration window to copy down the name, org and number.
Install the free player on the new machine and enter the registration info and test. If everything works as it should erase the registration info on the old machine. -
Cloud subscription re-install on new computer. old computer is dead
Cloud subscription re-install on new computer. old computer is dead
You will want to go to https://creative.adobe.com/ and choose the software you wish to download. You can find more details at http://forums.adobe.com/message/4396277#4396277?tstart=0.
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I need to download an Application from a Trusted source, but not an apple source.
I need to download an application from a trusted source, but not an apple source. Application is apparently downloads, but the computer will not open it. I have turned off my fire wall. I should press control and then the app which should be in the applications folder. It does not appear to be in that folder.
System Preferences > Security & Privacy > General
Unlock the lock if you have to. Click the lock and authenticate.
"Allow applications downloaded from:"
Select "Anywhere".
Best. -
adobe reader download problem on mac. when i try to download reader it says i need adobe air. when i try to download adobe air it says it's no longer available or supported. i deleted the old air because i got a message saying i needed to delete it. what should i do? my operating system is Mac 10.7.5
You don't need Adobe AIR to download or install Adobe Reader.
Try downloading the offline installer from http://get.adobe.com/reader/enterprise/ -
I need to download itunes on my iphone but I do not have a homecomputer is there another way I can download itunes?
I saw the App on my phone but I am not able to completely connect to the store. I can buy songs or movies but each time I try to connect to Ping an error message appears "Cannot connect to iTunes Store". I assumed I needed to download iTunes.
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With PS 7
create new
Place two objects on the new file
then you may cut copy and paste
Cs2
create new
place two object on the new file
Cut is not available how does one cut and paste in new fileIf your using File>Place then photoshop cs2 creates what's known as Smart Objects, which photoshop 7 didn't have.
In photoshop cs2 you can rasterize the smart objects and that should make the Cut function available.
Select both placed layers, right click on the area to the right of the tumbnail and select Rasterize Layers.
If in photoshop cs2 you to Help>Photoshop Help and look under Layers>Smart Objects, that should give you a good overview of what smart objects are. -
It says that the new email i tried to enter as my new apple id is not available. Why? I was trying to change my email to a email i always use instead of one that i never do. When I went to change it it said that the email was not available. I have never used this email before for apple. Can someone please help me?
Hello Jessica
If you have on your previous Apple ID a rescue email address and that email address is what you are using to create a new one, then it will not let you use it. See if you can log in to your Apple ID and remove that email address. Check out the article below for more information.
Manage your Apple ID primary, rescue, alternate, and notification email addresses
http://support.apple.com/kb/HT5620
Regards,
-Norm G. -
How do I re-download CS5 to my new computer?
I have the serial numbers of my CS5 package from my old computer, but I have a new computer now and need to download it again. I know you can have 2 downloads, so this would be my 2nd one. I just can't find the place to re-download the product. Can anyone help?
You download a file from the Internet to your computer... you install software
So... do you need to download from the Adobe store, or install from disc or a downloaded file?
If you previously downloaded instead of purchasing physical discs, you go to your accout at Adobe and look at your oder history, where there will be a link to download again... and you then install after you download the files -
How do I download CS5 to my new computer?
In 2011 I bought Photoshop CS5. The PC that I installed it on died recently, and I have a new PC now that I would like to download CS5 to without having to pay for it again. Is there a way to do this? I've been all over Adobe's website and can't find any useful information on the subject.
Download CS5 from Download and Installation Help
It will install as a 30 day time limited (but fully functional) trial version.
Install then enter your CS5 serial number to remove the trial time limit and license the software permanently on your computer.
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