Need to get a replacement iPad engraved following burglary.

Hi all,
I'm sure the subject of engraving comes up lots here, I have quite a specific situation however.
My girlfriend's iPad was stolen following a break in at our flat. We are getting a replacement through our insurance company, but they don't deal directly with Apple, so we are getting a voucher for a large retail company. The original iPad was bought through the Apple site though and had the free laser engraving, which of course we can't get done on the replacement.
Trying to contact Apple is frustrating and I'm certainly not going to pay £25 to speak to them! I do need to get the engraving done again though and to the same standard as we had before for sentimental reasons.
Can anyone offer any help regarding this?
Many thanks
Jon

Thanks for the reply.
That's what I figured. The only problem then is the warranty is apparently null and void.
I'm going to chat with the insurance company again i think...

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