Need to Immediately Deactivate a Skype Number

I purchased a Skype number that turns out to have been previously owned by a scam operation and is still receiving calls.  I alreaday purchased a second Skype number to replace it, and canceled the first number.  
The problem is that the first number is still active until the end of the subscription in 2015.   
How can I deactivate this number immediately?   I don't expect a refund, I just want it to go away  now.    I really don't want to shut down the entire Skype account and lose my Skype name just to deactivate a phone number.  
Kevin
Solved!
Go to Solution.

Hi, Kevin, and welcome to the Community,
Skype needs to be alerted - and due to the nature of the number being abused, I would request a refund!  Here is a link to the instruction on how to request a refund: request a refund
Better yet, here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service
Here are a few extra notes to help you find your way:
You will need to proceed through each step, one at a time. Sign on to the Skype website as requested. Choose the subject and topic which most closely matches the item you need assistance with. Then, continue past Step 2 of the instruction where several articles from the FAQ library will appear for you to review, and proceed to Step 3, Continue Support Request (the blue "button" appears at the lower right corner of the website page). You may also skip through Step 4 where you will be referred back here to the Community; no need to do this as the Community is where you started. When you complete the webform and click Submit, your information is relayed to Skype and you will receive a reply via e-mail.
If you are a Skype Premium or other eligible customer, you will be routed to start an instant message chat session with a Customer Service agent.
Regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

Similar Messages

  • Need to change my South American Skype number to a...

    Who do I contact with Skype to change my South American number (Chilean) to a US Skype number, now that I am back in the US?

    Hi, gmrico, and welcome to the Community,
    Here is the process, not in any particular order: cancel the Skype Number you no longer need, and start a new Skype Number subscription.  Believe it or not, that is all there is to it!
    Best regards,
    Elaine
    Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
    Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

  • Question on charges to set up a Skype number based...

    I need to set up a skype number based in Mexioc (i.e. a Mexican number) but when I go thought the process, Skype tells me that they set their numbers in Mexico using a Mexican Partner (a cable company)  and they ask you to read the partner's Terms of Agreement, which I did and .... I was not clear on the following.... 
    The skype number is $5 / month paid to Skype but the Mexican partner's agreement talks about a cost / THEIR service...  Is this in adition to the $5 dollars charged by Skype?   
    Solved!
    Go to Solution.

    Tylersito wrote:
    I need to set up a skype number based in Mexioc (i.e. a Mexican number) but when I go thought the process, Skype tells me that they set their numbers in Mexico using a Mexican Partner (a cable company)  and they ask you to read the partner's Terms of Agreement, which I did and .... I was not clear on the following.... 
    The skype number is $5 / month paid to Skype but the Mexican partner's agreement talks about a cost / THEIR service...  Is this in adition to the $5 dollars charged by Skype?   
    You don't pay the Mexican provider, you will only pay Skype.  I have had a Mexico City number for several years through Skype, and have only paid Skype for that number.  There are some requirements in the terms of service for the Mexican Skype Numbers where Skype forces everyone to see that agreement. Other parts of that agreement forbid the use of the Mexican number as Caller ID, so that's why Skype never allows the use of a Mexican Skype number as Caller ID when calling from Skype. 
    Good luck!
    Patrick
    Location/Ubicacion: Arizona USA
    Time Zone/Hora Local: UTC/GMT -7
    If this message has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
    Si esto mensaje le ha ayudado, por favor haga clic en "Aceptar como solución". Si encuentra un mensaje útil, por favor "Da Kudos" al final del mensaje, por lo que esta información puede beneficiar a otros.
    I am not a Skype employee. No soy un empleado de Skype.

  • Making calls with Skype Number

    First I was wondering if you need wifi to use a Skype Number?
    Secondly, how much would it cost to make out-going calls using the Skype Number (would I need Skype credits)?
    Thank you!
    Solved!
    Go to Solution.

    Hi, 761w. and welcome to the Community,
    Let us start by clearing up some confusion: a Skype Number is for incoming calls only.  The sole purpose of having a Skype Number is to permit people who do not use Skype to call you using a real land line number, so you can receive their call on Skype.   More about Skype Numbers here: Skype number
    So, a Skype Number is not related in any way to calls placed to fixed or land lines or mobile numbers.  You are correct; you will need to purchase credit or a subscription to cover the cost of these calls.
    You are welcome! 
    Best regards,
    Elaine
    Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
    Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

  • Skype number vs subscription

    I want to call the US from my location outside the country and I want family members to be able to call me. Not everyone has SKYPE. Do I need to get both a skype number and a subscription? thanks

    Marccochy99 wrote:
    Hi, Unfortunately I am finding myself going around in circles trying to find who to ask questions. If you can't help can you please advise who I should post to?  thank you.
    1.  I started Skype when I lived in the USA.  I now live in Australia and call New Zealand at 32 cents a minute to a mobile.  Would it be cheaper per minute Australia to New Zealand if I started a new account based from Australia.
    2.  Also when people call my virtual number to my mobile, it does not ring on my mobile. however it does ring on my computer.  I want it to ring on my mobile.  Help!!
    Thanks
    LK
    Answering your questions......
    1. It would not be any cheaper if you established your Skype account in Australia, instead of New Zealand (or some other country).  Skype's rates for calling phones are only concerned with the destination of your call, not where you are located, so the rates for calling New Zealand with Skype are the same if you are in Australia, the US, Europe, or even in New Zealand itself. 
    Also keep in mind that in most countries outside the US, Canada, and a handful of others, calling mobile phones is always more expensive than calling a standard landline phone.  Skype can't avoid that reality, unfortunately. 
    2. Have you configured Call Forwarding for your Skype account?  If you have Skype Credit or a subscription that covers calls to the number you would forward Skype calls to, you can have Skype forward calls you don't answer with your Skype program/app to a telephone number.  This is something that can be configured by logging into your Skype account through the Skype web site, if you have any issues configuring this in the Skype program on your computer or Skype app on your mobile phone.  Skype would bill forwarded calls at the same rates as calls you would make from your Skype program/app to the same telephone number.
    Hope that helps!
    Patrick
    Location/Ubicacion: Arizona USA
    Time Zone/Hora Local: UTC/GMT -7
    If this message has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
    Si esto mensaje le ha ayudado, por favor haga clic en "Aceptar como solución". Si encuentra un mensaje útil, por favor "Da Kudos" al final del mensaje, por lo que esta información puede beneficiar a otros.
    I am not a Skype employee. No soy un empleado de Skype.

  • Skype number is a landline and I need it to look l...

    I normally live in the United States. I'm studying abroad for a semester in Australia. And instead of carrying two phones I thought it would be a good idea to keep one phone and just get an australian phone number, buy minutes and texts and just do that from my current phone (using phone data through ATT). I ran into a bit of a problem when I tried to open a checking account at a commonwealth bank. They need an australian cell/mobile number to send me texts to do online banking.. and that my australian skype number is a landline number and it won't work in there system even though I'm supposed to be able to receive texts.  Can I change my number for a mobile phone style number?  Do I have any other options?

    Hi, Traphic, and welcome to the Community,
    How right you are - Skype Numbers are only fixed-line numbers, and neither can a Skype Number receive SMS (text) messages.    I do not know any other options for you; if I were overseas for only a semester, and needed to have a local banking account, I would ask the banking institution if they require a full-featured mobile number, or if a pre-paid number and plan would be acceptable.  While I cannot think of any particular reason a "burn phone" would not be acceptable, I also know nothing about the Australian banking system security requirements.  I appreciate my thoughts here would mean you would be carrying two phones ... I hope you have also checked into your AT&T plan for roaming charges ...
    Kind regards,
    Elaine
    Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
    Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

  • ATTN NEED TO RECOVER OLD SKYPE NUMBER

    ATTN NEED TO RECOVER OLD SKYPE NUMBER Hello there...... I had a subscription and a skype number assigned. I let the number lapse and just realized it. I need to recover that phone number. I call it and it says it is out of service yet I cannot select it as a new number and I see no way to recover my old number within my account settings etc. Please advise and have a great day!!! Thanks have fun all the best!!! Peace................................................ward

    Hi, Loppies, and welcome to the Community,
    Your Skype Number should have been held in reserve for you to renew for a period of 90 days following the subscription end.  Beyond that timeframe, the number is released/recycled back into the system.
    Skype Customer Service may be able to provide more detailed information.  Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service
    As you know you wish to contact Customer Service, skip past Step 2 of the instruction and proceed to Step 3, Continue Support Request. You may also skip past in Step 4 where you will be referred back here to the Community; no need to do this as the Community is where you started!
    Regards,
    Elaine
    Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
    Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

  • Need help with understanding Skype Number please

    Hi there,
    Not sure if this is posted twice!
    I live in the UK and am trying to offer online coaching through a company in America. I can only offer live chat sessions if I have a US or Canadian number. Is it a Skype Number that I need? Why would it matter which State I choose - will people only be able to contact me from that State?
    Would be really grateful for some clarity.
    Many thanks,
    Solved!
    Go to Solution.

    Hi, Tracy255, and welcome to the Community,
    Unfortunately, for several reasons, Skype Numbers are not available in Canada.
    The concept of any virtual number is to provide a way for people who do not have accounts on the service to contact the subscriber, but using a fixed line or land line number.  In the case of Skype Numbers in the United States, the best scenario would be to have a number set up where most of your customers would be able to call without incurring high toll charges or ideally no toll charges.  Of note, not all states participate in the Skype Number program, again for any number of legitimate reasons.
    Skype does not offer "toll-free" numbers.
    Here is a link to the library of FAQ articles related to Skype Numbers seeing as I believe you will have more questions than I have provided information for!
    https://support.skype.com/en/category/ONLINE_NUMBE​R_SKYPEIN/
    Please pardon the naming convention confusion; today's Skype Numbers where formerly known as Online Numbers or Skype In.
    Regards,
    Elaine
    Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
    Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

  • I need a 01255 number for a Skype Number

    I need a 01255 number for a Skype Number, if not, what is the closest one to Essex

    Skype does not provide a telephone call center facility.  Here is a link to the instruction on how to contact Skype Customer Service via their secure portal, which is where you will need to start: Contact Customer Service
    You will need to proceed through each step, one at a time. Sign on to the Skype website as requested. Choose the subject and topic which most closely match the item you need assistance with. Then, continue past Step 2 of the instruction where several articles from the FAQ library will appear for you to review, and proceed to Step 3, Continue Support Request (the blue "button" appears at the lower right corner of the website page). You may also skip through Step 4 where you will be referred back here to the Community; no need to do this as the Community is where you started.
    Regards,
    Elaine
    Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
    Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

  • UK Skype Number - no need for country code?

     Hi
    Just bought a UK Skype Number here in Oz.
    Just double checking that for family in the UK, they just need to enter the 11 digit Skype number, not the UK country code as well- because it is an online number (eg. 0113 not +44 113 etc)??
    Dont want to send the number out there incorrectly or give them uneccessarily long number to dial!
    Thank you.

    Did you hear back on this - same question here...

  • Need a Skype Number

    I need a Skype number. Everytime I try making a payment, it get rejected. I am not sure why that happens because I have enough funds in my account and my cards are working fine. I cant find your phone number either as I thought I could make the payment on the phone. Can you please let me know ASAP what can be done. Thanks.

    Trendtech wrote:
    I need a Skype number. Everytime I try making a payment, it get rejected. I am not sure why that happens because I have enough funds in my account and my cards are working fine. I cant find your phone number either as I thought I could make the payment on the phone. Can you please let me know ASAP what can be done. Thanks.
    I think you may need to contact customer service regarding that matter. Just open the link pasted below to see the instructions on how to get in touch with customer service -
    https://support.skype.com/en/faq/FA1170/how-can-i-contact-skype-customer-service
    IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
    ALTERNATIVE SKYPE DOWNLOAD LINKS | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUSPICIOS CALLS AND MESSAGES

  • Lwill Buy skype number but i need some answers

    lwill Buy skype number but i need some answers
    I will buy denemark number it costs 18$ for 3 months i want to know if i will have any credit to call from it or i will have to buy credit
    Second . I want to know if i called a mobile number in any country like egypt is my skype denemark number will appear
    Third does true call show that it skype number or not

    Hi, Momo223, and welcome to the Community,
    momo223 wrote:
    lwill Buy skype number but i need some answers
    I will buy denemark number it costs 18$ for 3 months i want to know if i will have any credit to call from it or i will have to buy credit
    A Skype Number is a different subscription from purchasing credit; you would have to check on the offerings available if credit is "bundled" with a Skype Number purchase or not.  I do not believe it is.  Credit is credit; there is no "discounted" rate.  Check the Skype subscription website pages to see if purchasing a subscription could discount the cost of a Skype Number.
    momo223 wrote:
    lwill Buy skype number but i need some answers
    Second . I want to know if i called a mobile number in any country like egypt is my skype denemark number will appear
    Third does true call show that it skype number or not
    Your second two questions are related to Caller ID.  More details about how this works can be found in this library of FAQ articles:  https://support.skype.com/en/category/CALLER_IDENTIFICATION/
    Caller ID is tricky; sometimes it works and sometimes the data does not get transmitted as the call is routed from Skype to one or more carriers before the call reaches its destination.  For best success, be sure your Skype Number is set in your on-line account details as your Caller ID.  What ultimately appears for the ID on the call recipient's side ultimately depends upon the carrier.  For more details about this, check posts by Community contributor WD9EWK.
    Since a Skype Number is a fixed line number, there is no indication that the number is a "Skype Number" or a "fixed line" number.
    Regards,
    Elaine
    Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
    Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

  • Skype number problem I need help

    I am trying to have people calling me on my Skype number but it is not working
    Skype people dont have a phone number or tecnical support .. some one can help me ?

    I want to buy an iPhone 5

  • I live in Ireland and need a Skype Number in USA

    Hello. At the moment I live in Ireland however I want a number which has a united states country code can I do this with Skype Number?
    Subject/title amended to reflect topic content.
    Solved!
    Go to Solution.

    Hi, Skypelover2k14, and welcome to the Community,
    Yes, you may choose the country you wish to take out a Skype Number subscription from the drop-down list.  While many locations are available, please remember that Skype Numbers are not available for every state and area code.  If you require a USA-based Skype Number, choose a number nearest to those who would use it to contact you so they incur no or minimal toll charges.
    Please also remember that Skype does not support toll-free or "shared cost" numbers.
    Regards,
    Elaine
    Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
    Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

  • My skype number was canceled on 11/16/14 but was p...

    My skype number was canceled on 11/16/2014 but was paid on 11/14/2014 as per paypal records and my bank statement. This number is used as a business line and is costing me $$. I need a remedy quickly

    Hi, k5blazer4x, and welcome to the Community,
    Please check your account dashboard once more to ensure that the payment posted to your account.  Look for a "reactivate" link for your Skype Number.  If this is not helpful, please contact Skype Customer Service immediately for further assistance.
    Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service
    Skype is aware of lingering problems with the website when contacting their customer service agents. If you experience difficulty reaching Skype Customer Service or find yourself redirected back to the Community, please try again using a different web browser and - most importantly - choosing a different path through the various drop-down menu options presented. Also, look to approve a pop-up dialogue box which would connect you to start an instant message chat with a customer service agent. If you have pop-ups blocked in your browser settings, this will also block reaching an agent.
    People are getting through and starting instant message chats with customer service agents, however it may take several attempts before you are successful.
    Regards,
    Elaine
    Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
    Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

Maybe you are looking for