Need to know the fax number for bt customer servic...

Ive been trying to apply for a phone & broadband package for over a week now and been called twice from bt asking me to send them some proof of ID and proof of tenancy for my current address so they can go ahead with my order.. The first person who called me gave me this email address to send my scanned documents to "[email protected]"  ... i sent a email with 3 scanned documents and had no reply for 3 days and my order status was still in pending status... i then used the online chat and asked them to book me a callback so i can get some kind of update on whats happening etc ... then today i get a call and again was asked to send my ID and proof of tenancy to a fax number that would be texted to my phone after i put the phone down ... ive now been waiting since monday 4pm and still no fax number sent to me..
Can somebody please tell me what the fax number is that i need to use for sending my ID and proof of tenancy to.
thanks
tony
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