Need to re-enter serial number again on some Macs after installation and usage of CS6 Mac ENG

Hello,
a while ago we bought a site license for Adobe CS6 Mac ENG and we installed it without and problem. After a while one Mac came up that the license was expired and the program will go to trial mode. After we keyed in the serial number again, we could continue. This occured on several Macs already.
Also, op PC, we have a similar problem. After installation, I could work properly and after a period the  program will not start up again. I don't get any error message at all. What can be the reason for this? How can we solve it?
kind regards,
kris

open premiere elements and there should be an option to license.  click it.

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