Need to re-install Element 7

Hello,
I had to fe-format I had Element 7 on in doing so I lost it
I started out with Element 5 which i have the cd, then I paid for and downloaded for 7.
I have looked in My Order History which does not show the download.  I have the order number and email which I purchased 7
How can I get it back??
Oh I did try this
If you purchased an electronic software download from the Adobe Store, go tohttp://store.adobe.com, log in to your account, then download the software and install from the downloaded package.
With no luck
Thank you

Hi Kyshine,
Which operating system are you working with? Mac, Windows? Which version?
Could you send me a direct message (or email to petgreen [at] adobe [dot] com .. either one works) with your Adobe ID email address so I can assist you better?
Thanks!
Pete

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