Need to reinstall CS5.5 but do not have the disk - download is just not completing. I do have the serial number but have never got that far!

I need to reinstall CS5.5 but no longer have the install disc. I have tried downloading this directly from Adobe and have used the cleaner tool the download is just not completing. I live on an island so internet speeds can be variable. Can't get a direct contact with Adobe support!!!! Can anyone help?

Here is an alternative link for downloading directly... Be sure to follow the steps outlined in the Note: Very Important Instructions section on the download pages at this site and have cookies enabled in your browser or else the download will not work properly.
CS5.5: http://prodesigntools.com/adobe-cs5-5-direct-download-links.html
If you still want to try to contact Adobe Support directly by chat or phone, here is a link to a page with options to help make contact:
http://www.adobe.com/support/download-install/supportinfo/

Similar Messages

I have been using adobe acrobat 11 pro, and now i want to download it to a new laptop and insert my serial number, but i can't download it, any help?

i have been using adobe acrobat 11 pro, and now i want to download it to a new laptop and insert my serial number, but i can't download it, any help?

Acrobat XI, X - http://helpx.adobe.com/acrobat/kb/acrobat-downloads.html
If the link provided does not work, explain more detail regarding why you say you cannot download.

I just purchased Adobe Lightroom 5 and can't activate it after installing it on my computer because the product box doesn't contain a 24 digit S/N serial number but an 8 digit PN number. Does anyone have a solution?

I just purchased Adobe Lightroom 5 and can't activate it after installing it on my computer because the product box doesn't contain a 24 digit S/N serial number but an 8 digit PNB number. I contacted the vendor and they told me to seek help via the Adobe help lines. Does anyone have a solution?

Unfortunately, the "find your serial number quickly" link does not work because I don't have any number on my Lightroom cdrom box with 24 digits... All I have is an 8 digit PN number... :-/

I downloaded the Photoshop CC on my computer, but it's asking for a serial number and I never got one

I downloaded the Photoshop CC on my computer but it's asking for a serial number and I never got one

Try Creative Cloud applications ask for serial number

I need help reinstalling LR 5; do not have serial number because I never got one.

I have tried twice to get help via the "Chat" method, and it has produced no help/ Here is a somewhat condensed transcript of what I told the most recent of your "Chat" people:
You are now chatting with Maruthi. To ensure we stay connected throughout our interaction , please don't click on the 'x' in the chat window. Doing so will disconnect our chat session.
Maruthi: Hello! Welcome to Adobe Customer Service.
Maruthi: Hi Fred
Fred Powledge: I had been talking with Aswin. I send a good deal of information about my problem, Aswin responded briefly, and then I got cut off. Is it likely that, if I upload all that information again, I'll get cut off again? --Fred Powledge
Maruthi: I am sorry to know your chat got disconnected
Maruthi: I will be glad to check and help you with this issue.
Maruthi: Could you please elaborate your issue more clearly?
Fred Powledge: Okay. I have purchased Lightroom versions 2,3,4,5,and 5.4, paying Adobe whenever it was not a free upgrade. Because my system failed, I need to install version 5.4 again. I went through the routine of installing versions 2,3,and 4, but I have no registration number for version 5 (because it was downloaded, not purchased as a package when the registration number attached.) The number for the latest version for which I have a number, Version 4, is 1160-4000-5465-4135-7748. The original number (think for version 2) was 1160-4008-9389-6511-1464-5081.
Fred Powledge: When I tried to get my original purchase information from Adobe's support site, it told me I had purchased only Dreamweaver a l;ong time ago. This is pure hogwash. I have been a loyal and paid-up customer of Lightroom back for many years.
Maruthi: May I know if you have purchased the software from Adobe.com ?
Fred Powledge: Yes. I did. I might have purchased the original version (Version 2) through Amazon, but all the rest were online upgrades from Adobe.
Maruthi: Let me know if you have any other email address than [email protected] with Adobe ?
Fred Powledge: To complicate matters further, I just received an email from Aswin telling me my case had been "closed" and resolved. I think this is incorrect. Please note that my original email address was [email protected]. Then it moved to [email protected]. Now it is [email protected].
Fred Powledge: I must now leave my computer for about half an hour. Please respond by email if you have some news. Thank you.
Fred Powledge: --Fred Powledge [email protected]
Maruthi: Sure
Maruthi: Is there anything else I can help you with?
Maruthi: Are we still connected?
Maruthi: Since we have not heard from you for some time, we will now end this chat. Please click to chat with us again if we can be of further assistance.
Maruthi: Thank you for contacting Adobe. We are available 7 days a week, 24 hours a day. Goodbye!
This chat session has ended.
Thank you for contacting Adobe.
Obviously "Maruthi" hadn't heard from me for several minutes. I had explained in pretty clear language that I had to be away from the computer for about half an hour.
I also got this email from "Adwin," with whom my conversation had been cut off:
Your Adobe ID:[email protected]
Your Case Number:0212949699
Case Description:Chat:serial number issues (CH32712832)
With this response, we believe your issue is resolved and have therefore closed your case 0212949699. If your support case has not been completed to your satisfaction or you need to contact us on this issue again, please reference your case number. You can reopen your case up to 14 days after it has been closed.
Hi Fred,
Thank you for contacting Adobe Customer Service.
I am sorry our chat session was disconnected.
There are no Lightroom products registered under the Id [email protected]. Please check whether you have registered the produ cts under a different　Id. I see that you have an account registerd with the domain @NASW.ORG.
Please feel free to connect back on chat if you have any　questions or concerns.
As you can see from my earlier message to "Maruthi," in earlier years my email address had been [email protected]. Then it changed to [email protected]. Now it is [email protected]. These changes occurred over a period of several years; it is not unusual for people to change email addresses over time.
The only purchase Adobe shows I have made is for Dreamweaver, a long time ago. This is simply incorrect.
--Fred Powledge
[email protected]

To re-install Lightroom 5.4, there's no need to go back to the original full version and systematically re-install every upgrade you've ever purchased in order to re-install the latest version. All you need to do is re-install your most recent version (in this case 5.4), enter your Lightroom 5 serial number then enter your Lightroom 4 serial number when prompted. That's it.
How did you first license the Lightroom 5 upgrade on your computer? Since it's not a subscription version, you must have received a version 5 serial number somewhere in the purchasing process. Without a record of that, Adobe Customer Care may struggle with your case.
If you're running Windows, you can try running the free Belarc Advisor which often successfully retrieves your full serial number from inside your computer.
Belarc Advisor - Free Personal PC Audit, for software, hardware and security configuration information on your computer.…

My computer died and I have the redemption code but it's already in use on the old computer. I need somehow change my CC to the new computer. Right now it's asking for a serial number but I am already a member...

I need to somehow transfer my CC over to a new computer. Right now it says the redemption code has already been activated and yes that is for the old computer. I bought a new one and I need it to be moved over to this one. How can I do this?

Creative Cloud Help / Install, update, or uninstall apps
http://helpx.adobe.com/creative-cloud/help/install-apps.html
Creative Cloud Learn & Support
http://helpx.adobe.com/creative-cloud.html

Do I need to unistall CS5 prior to installing CS6 from disk. Thanks

Do I need to unistall CS5 prior to installing CS6 from disk. Thanks

Any Adobe Desktop applications don't overwrite the older version while installation. They install in seperate folders. You can Install and use CS5 and CS6 on the same computer, even simultaneously.

I need to retrieve my serial number, I have tried every suggestion possible

Could someone please help me find the serial number. I just purchased the lightroom5 tonight, everything went great. Then it asked for serial number i have tried every suggestion possible... please help

How do you know you've " tried every suggestion possible"?
What have you tried?

Hard drive crashed, replaced drive and need to reinstall CS5 Extended but I don't have serial number, only product code on box. How do i get my serial number?

hard drive crashed, replaced drive and need to reinstall CS5 Extended but I don't have serial number, only product code on box. How do i get my serial number?

Beamer96 if the software has been registered then it will be under your account at http://www.adobe.com/. You can find more details at Find your serial number quickly - http://helpx.adobe.com/x-productkb/global/find-serial-number.html.

I need to reinstall CS5, but it required CS2 to be preinstalled, it is no longer supported.

I had to have my hard drive formatted and reset. I lost my programs and need to reinstall CS5.

That is not a requirement. If your CS5 is an Upgrade all you need to install and activate it is your CS5 serial and the serial number of you product that your upgrading. That product does not have to be installed. If It is installed you would not need to enter its serial when you install CS5 and activate it. If it is not installed you need to enter its serial during the install and activation of CS5.

Need to reinstall Photoshop elements on my iMac - hard drive crash and do not have a back-up copy. How do I get another copy?

Need to reinstall Photoshop elements on my iMac - hard drive crash and do not have a back-up copy. How do I get another copy?

Unfortunately, you're in the wrong forum. This is not the Elements forum.
Here's the link to the forum you want:
https://forums.adobe.com/community/photoshop_elements/content

I need to reinstall lightroom 5 after a hard drive format. I do not have a disc.

I need to reinstall lightroom 5 after a hard drive format. I do not have a disc.

Lightroom - all versions
Windows
http://www.adobe.com/support/downloads/product.jsp?product=113&platform=Windows
Mac
http://www.adobe.com/support/downloads/product.jsp?product=113&platform=Macintosh

Want to transfer CS5 . Have serial number but not product key or discs. How can I do it?

I have Cs5 on my Mac book but want to transfer it to my new MacBook Pro retina. I have the serial number BUT my installation discs are packed away. Can I retrieve the product key from Adobe ? Do I need it anyway?
help would be much appreciated...

If you have the serial number and an internet connection you should be all set. You can download thru the following page and use the serial number you say you have to activate it.
Download CS5 products
You are allowed to have two activated installations, so if you choose to you can leave the current installation on the old machine as a backup. If you prefer to remove it for any reason, be sure to deactivate it first so that the extra activation is still available to you.

I need to reinstall Creative Suite 5.5 Design Premium and it tells me it is a valid serial number but not found on computer

I need to reinstall Creative Suite 5.5 Design Premium and it tells me it is a valid serial number but not found on computer

Anne Marie Bartella please verify the serial number you are using is the same serial number registered with Adobe. For more information please see Find your serial number quickly - http://helpx.adobe.com/x-productkb/global/find-serial-number.html.

I need to reinstall Acrobat standard XI. I have my serial number, but don't know where to download

Computer crashed. I need to reinstall Acrobat standard XI. I have my serial number, but don't know where to go to get the download. I have no disks. Help!

if that was supplied by dell, https://smartsource.dell.com/

Need to reinstall CS5.5 but do not have the disk - download is just not completing. I do have the serial number but have never got that far!

Similar Messages

Maybe you are looking for