Need to reinstall Fingerprint Scanner driver
I accidently deleted driver for fingerprint scanner and now I cannot use it. I have searched to see if there is a biometric device section in listing of HW devices and there is not. I do have recovery drive if that would help get it working again.
Product number is EOKO3UA#ABA
thanks
This question was solved.
View Solution.
Clanders,
Welcome to the HP Community Forum.
Your Product Number: E0K03UA
Be careful of the letters and Numbers in the name. Smiling.
=======================================================================
Your notebook's Website Support Page:
HP ENVY TouchSmart 15-j050us Quad Edition Notebook PC Drivers
Your Validity Sensor Driver is in Category Driver - Keyboard, Mouse, and Input Devices
There is a later (newer) Series 8 / Version 8.x HP SimplePass program available; the download and the procedure to reinstall your Driver and the program are in this document:
Instructions to Upgrade HP SimplePass
See Page 5:
Procedure - Update / (Re) Install HP SimplePass
Reminder: Ignore references to Series 6 -- you are using Series 8 / Version 8.x SimplePass.
==========================================================================
Click the Kudos Thumbs-Up to show you appreciate the help.
I am pleased to provide assistance on behalf of HP. I do not work for HP.
Click Accept as Solution when the Answer provides a Fix or Workaround!
Kind Regards,
Dragon-Fur
Similar Messages
-
HP Compaq 6530b Fingerprint scanner Driver update issue
I tried to install a fingerprint scanner driver directly from the support page of my computer(http://h20565.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=3687781&swItemId=ob_82368_1&swEnvOid=4053... and when I tried to install, I got an error message as follows:
INFO: ****************************************
INFO: 12/09/2014 13:29:34
INFO: Product Version 2.1.0.0.
INFO: Version: 6.0.6000
INFO: Platform ID: 2 (NT)
INFO: Service Pack: 0.0
INFO: Suite: 0x0100, Product Type: 1
INFO: Architecture: AMD64.
INFO: Running under Local System Account
INFO: Interactive Windows Station
INFO: Command Line: '"C:\Program Files\Fingerprint Sensor\Drivers\DPInst.exe" /SW /LM /SA /F /PATH "C:\Program Files\Fingerprint Sensor\DRIVERS"'
INFO: DPInst is a multi-lingual binary.
INFO: ****************************************
INFO: Current working directory: 'C:\Program Files\Fingerprint Sensor\Drivers'
INFO: Running on path 'C:\Program Files\Fingerprint Sensor\DRIVERS'
INFO: No valid 'dpinst.xml' file provided.
INFO: Install option set: Suppressing Wizard but no OS popups.
INFO: Install option set: legacy mode on.
INFO: Install option set: Force install if driver is not better.
INFO: Install option set: Suppress Add or Remove Programs entries.
INFO: Found driver package: 'C:\Program Files\Fingerprint Sensor\DRIVERS\ATSwpWDF.inf'.
INFO: Preinstalling 'c:\program files\fingerprint sensor\drivers\atswpwdf.inf' ...
INFO: ENTER: DriverPackagePreinstallW
SUCCESS:c:\program files\fingerprint sensor\drivers\atswpwdf.inf is preinstalled.
INFO: RETURN: DriverPackagePreinstallW (0x0)
INFO: ENTER: DriverPackageGetPathW
INFO: RETURN: DriverPackageGetPathW (0x0)
INFO: ENTER: DriverPackageInstallW
WARNINGRIVER_PACKAGE_LEGACY_MODE flag set but not supported on Plug and Play driver on VISTA. Flag will be ignored.
INFO: Installing INF file 'c:\program files\fingerprint sensor\drivers\atswpwdf.inf' (Plug and Play).
INFO: Looking for Model Section [AuthentecModels.NTamd64]...
INFO: Installing devices with Id "USB\VID_08FF&PID_2810&REV_1703" using INF "C:\Windows\System32\DriverStore\FileRepository\atswpwdf.inf_amd64_neutral_1157314f3152342c\atswpwdf.inf".
INFO: ENTER UpdateDriverForPlugAndPlayDevices...
SUCCESS:RETURN UpdateDriverForPlugAndPlayDevices.
INFO: Installation was successful.
SUCCESS:Install completed
INFO: RETURN: DriverPackageInstallW (0x0)
INFO: Successfull installation of 'c:\program files\fingerprint sensor\drivers\atswpwdf.inf'.
INFO: Returning with code 0x1
INFO: 12/09/2014 13:29:38
INFO: ****************************************
INFO: 12/09/2014 13:41:23
INFO: Product Version 2.1.0.0.
INFO: Version: 6.0.6000
INFO: Platform ID: 2 (NT)
INFO: Service Pack: 0.0
INFO: Suite: 0x0100, Product Type: 1
INFO: Architecture: X86.
INFO: Interactive Windows Station
INFO: Command Line: 'Dpinst32.exe /SW /LM /SA /F'
INFO: DPInst is not multi-lingual.
INFO: ****************************************
INFO: Current working directory: 'C:\swsetup\SP47728'
INFO: Running on path 'C:\swsetup\SP47728'
INFO: No valid 'dpinst.xml' file provided.
ERROR: System requires 64-bit version of DPInst.exe.
INFO: Returning with code 0x80000000
INFO: 12/09/2014 13:41:23
INFO: ****************************************
INFO: 12/09/2014 13:42:03
INFO: Product Version 2.1.0.0.
INFO: Version: 5.1.2600 Service Pack 2
INFO: Platform ID: 2 (NT)
INFO: Service Pack: 2.0
INFO: Suite: 0x0100, Product Type: 1
INFO: Architecture: X86.
INFO: Interactive Windows Station
INFO: Command Line: 'Dpinst32.exe /SW /LM /SA /F'
INFO: DPInst is not multi-lingual.
INFO: ****************************************
INFO: Current working directory: 'C:\swsetup\SP47728'
INFO: Running on path 'C:\swsetup\SP47728'
INFO: No valid 'dpinst.xml' file provided.
ERROR: System requires 64-bit version of DPInst.exe.
INFO: Returning with code 0x80000000
INFO: 12/09/2014 13:42:03
INFO: ****************************************
INFO: 12/09/2014 13:48:07
INFO: Product Version 2.1.0.0.
INFO: Version: 6.0.6000
INFO: Platform ID: 2 (NT)
INFO: Service Pack: 0.0
INFO: Suite: 0x0100, Product Type: 1
INFO: Architecture: AMD64.
INFO: Interactive Windows Station
INFO: Command Line: 'C:\Users\DEFAUL~1.DEF\AppData\Local\Temp\DL2.tmp\NIVO\DpInst.exe /q /se'
INFO: DPInst is a multi-lingual binary.
INFO: ****************************************
INFO: Current working directory: 'C:\Users\DEFAUL~1.DEF\AppData\Local\Temp\DL2.tmp\NIVO'
INFO: Running on path 'C:\Users\DEFAUL~1.DEF\AppData\Local\Temp\DL2.tmp\NIVO'
INFO: User UI Language is 0x409.
INFO: Install option set: Running in quiet mode. Suppressing Wizard and OS popups.
INFO: Install option set: legacy mode on.
INFO: Install option set: Suppressing EULA.
INFO: Install option set: Suppress Add or Remove Programs entries.
INFO: Found driver package: 'C:\Users\DEFAUL~1.DEF\AppData\Local\Temp\DL2.tmp\NIVO\DisplayLinkUsb.inf'.
INFO: Preinstalling 'c:\users\defaul~1.def\appdata\local\temp\dl2.tmp\nivo\displaylinkusb.inf' ...
INFO: ENTER: DriverPackagePreinstallW
SUCCESS:c:\users\defaul~1.def\appdata\local\temp\dl2.tmp\nivo\displaylinkusb.inf is preinstalled.
INFO: RETURN: DriverPackagePreinstallW (0x0)
INFO: ENTER: DriverPackageGetPathW
INFO: RETURN: DriverPackageGetPathW (0x0)
INFO: ENTER: DriverPackageInstallW
WARNINGRIVER_PACKAGE_LEGACY_MODE flag set but not supported on Plug and Play driver on VISTA. Flag will be ignored.
INFO: Installing INF file 'c:\users\defaul~1.def\appdata\local\temp\dl2.tmp\nivo\displaylinkusb.inf' (Plug and Play).
INFO: Looking for Model Section [Devices.ntamd64]...
INFO: No matching devices found in INF "C:\Windows\System32\DriverStore\FileRepository\displaylinkusb.inf_amd64_neutral_e907fbad491ddaa4\displaylinkusb.inf" on the Machine.
INFO: No drivers installed. No devices found that match driver(s) contained in 'C:\Windows\System32\DriverStore\FileRepository\displaylinkusb.inf_amd64_neutral_e907fbad491ddaa4\displaylinkusb.inf'.
INFO: RETURN: DriverPackageInstallW (0xE000020B)
INFO: No matching device was found for 'c:\users\defaul~1.def\appdata\local\temp\dl2.tmp\nivo\displaylinkusb.inf'. Driver will be installed when plugged in.
INFO: Returning with code 0x100
INFO: 12/09/2014 13:48:15
INFO: ****************************************
INFO: 12/09/2014 13:48:15
INFO: Product Version 2.1.0.0.
INFO: Version: 6.0.6000
INFO: Platform ID: 2 (NT)
INFO: Service Pack: 0.0
INFO: Suite: 0x0100, Product Type: 1
INFO: Architecture: AMD64.
INFO: Interactive Windows Station
INFO: Command Line: 'C:\Users\DEFAUL~1.DEF\AppData\Local\Temp\DL2.tmp\ASIX\x64\win7\DpInst.exe /q /se'
INFO: DPInst is a multi-lingual binary.
INFO: ****************************************
INFO: Current working directory: 'C:\Users\DEFAUL~1.DEF\AppData\Local\Temp\DL2.tmp\ASIX\x64\win7'
INFO: Running on path 'C:\Users\DEFAUL~1.DEF\AppData\Local\Temp\DL2.tmp\ASIX\x64\win7'
INFO: User UI Language is 0x409.
INFO: Install option set: Running in quiet mode. Suppressing Wizard and OS popups.
INFO: Install option set: legacy mode on.
INFO: Install option set: Suppressing EULA.
INFO: Install option set: Suppress Add or Remove Programs entries.
INFO: Found driver package: 'C:\Users\DEFAUL~1.DEF\AppData\Local\Temp\DL2.tmp\ASIX\x64\win7\Ax88772.inf'.
INFO: Preinstalling 'c:\users\defaul~1.def\appdata\local\temp\dl2.tmp\asix\x64\win7\ax88772.inf' ...
INFO: ENTER: DriverPackagePreinstallW
SUCCESS:c:\users\defaul~1.def\appdata\local\temp\dl2.tmp\asix\x64\win7\ax88772.inf is preinstalled.
INFO: RETURN: DriverPackagePreinstallW (0x0)
INFO: ENTER: DriverPackageGetPathW
INFO: RETURN: DriverPackageGetPathW (0x0)
INFO: ENTER: DriverPackageInstallW
WARNINGRIVER_PACKAGE_LEGACY_MODE flag set but not supported on Plug and Play driver on VISTA. Flag will be ignored.
INFO: Installing INF file 'c:\users\defaul~1.def\appdata\local\temp\dl2.tmp\asix\x64\win7\ax88772.inf' (Plug and Play).
INFO: Looking for Model Section [USB.NTamd64]...
INFO: No matching devices found in INF "C:\Windows\System32\DriverStore\FileRepository\ax88772.inf_amd64_neutral_eb961649dbff943e\ax88772.inf" on the Machine.
INFO: No drivers installed. No devices found that match driver(s) contained in 'C:\Windows\System32\DriverStore\FileRepository\ax88772.inf_amd64_neutral_eb961649dbff943e\ax88772.inf'.
INFO: RETURN: DriverPackageInstallW (0xE000020B)
INFO: No matching device was found for 'c:\users\defaul~1.def\appdata\local\temp\dl2.tmp\asix\x64\win7\ax88772.inf'. Driver will be installed when plugged in.
INFO: Returning with code 0x100
INFO: 12/09/2014 13:48:16
INFO: ****************************************
INFO: 12/09/2014 13:48:16
INFO: Product Version 2.1.0.0.
INFO: Version: 6.0.6000
INFO: Platform ID: 2 (NT)
INFO: Service Pack: 0.0
INFO: Suite: 0x0100, Product Type: 1
INFO: Architecture: AMD64.
INFO: Interactive Windows Station
INFO: Command Line: 'C:\Users\DEFAUL~1.DEF\AppData\Local\Temp\DL2.tmp\SMSC\x64\DpInst.exe /q /se'
INFO: DPInst is a multi-lingual binary.
INFO: ****************************************
INFO: Current working directory: 'C:\Users\DEFAUL~1.DEF\AppData\Local\Temp\DL2.tmp\SMSC\x64'
INFO: Running on path 'C:\Users\DEFAUL~1.DEF\AppData\Local\Temp\DL2.tmp\SMSC\x64'
INFO: User UI Language is 0x409.
INFO: Install option set: Running in quiet mode. Suppressing Wizard and OS popups.
INFO: Install option set: legacy mode on.
INFO: Install option set: Suppressing EULA.
INFO: Install option set: Suppress Add or Remove Programs entries.
INFO: Found driver package: 'C:\Users\DEFAUL~1.DEF\AppData\Local\Temp\DL2.tmp\SMSC\x64\Driver\net9500-x64-n51f.inf'.
INFO: Preinstalling 'c:\users\defaul~1.def\appdata\local\temp\dl2.tmp\smsc\x64\driver\net9500-x64-n51f.inf' ...
INFO: ENTER: DriverPackagePreinstallW
SUCCESS:c:\users\defaul~1.def\appdata\local\temp\dl2.tmp\smsc\x64\driver\net9500-x64-n51f.inf is preinstalled.
INFO: RETURN: DriverPackagePreinstallW (0x0)
INFO: ENTER: DriverPackageGetPathW
INFO: RETURN: DriverPackageGetPathW (0x0)
INFO: ENTER: DriverPackageInstallW
WARNINGRIVER_PACKAGE_LEGACY_MODE flag set but not supported on Plug and Play driver on VISTA. Flag will be ignored.
INFO: Installing INF file 'c:\users\defaul~1.def\appdata\local\temp\dl2.tmp\smsc\x64\driver\net9500-x64-n51f.inf' (Plug and Play).
INFO: Looking for Model Section [SMSC.ntamd64]...
INFO: No matching devices found in INF "C:\Windows\System32\DriverStore\FileRepository\net9500-x64-n51f.inf_amd64_neutral_550b66a16278e2ac\net9500-x64-n51f.inf" on the Machine.
INFO: No drivers installed. No devices found that match driver(s) contained in 'C:\Windows\System32\DriverStore\FileRepository\net9500-x64-n51f.inf_amd64_neutral_550b66a16278e2ac\net9500-x64-n51f.inf'.
INFO: RETURN: DriverPackageInstallW (0xE000020B)
INFO: No matching device was found for 'c:\users\defaul~1.def\appdata\local\temp\dl2.tmp\smsc\x64\driver\net9500-x64-n51f.inf'. Driver will be installed when plugged in.
INFO: Returning with code 0x100
INFO: 12/09/2014 13:48:17
INFO: ****************************************
INFO: 01/02/2015 23:01:58
INFO: Product Version 2.1.0.0.
INFO: Version: 6.0.6000
INFO: Platform ID: 2 (NT)
INFO: Service Pack: 0.0
INFO: Suite: 0x0100, Product Type: 1
INFO: Architecture: AMD64.
INFO: Running under Local System Account
INFO: Interactive Windows Station
INFO: Command Line: '"C:\Program Files\Fingerprint Sensor\Drivers\DPInst64.exe" /SW /LM /SA /F /PATH "C:\Program Files\Fingerprint Sensor\DRIVERS"'
INFO: DPInst is not multi-lingual.
INFO: ****************************************
INFO: Current working directory: 'C:\Program Files\Fingerprint Sensor\Drivers'
INFO: Running on path 'C:\Program Files\Fingerprint Sensor\DRIVERS'
INFO: No valid 'dpinst.xml' file provided.
INFO: Install option set: Suppressing Wizard but no OS popups.
INFO: Install option set: legacy mode on.
INFO: Install option set: Force install if driver is not better.
INFO: Install option set: Suppress Add or Remove Programs entries.
INFO: Found driver package: 'C:\Program Files\Fingerprint Sensor\DRIVERS\ATSwpWDF.inf'.
INFO: Preinstalling 'c:\program files\fingerprint sensor\drivers\atswpwdf.inf' ...
INFO: ENTER: DriverPackagePreinstallW
SUCCESS:c:\program files\fingerprint sensor\drivers\atswpwdf.inf is preinstalled.
INFO: RETURN: DriverPackagePreinstallW (0x0)
INFO: ENTER: DriverPackageGetPathW
INFO: RETURN: DriverPackageGetPathW (0x0)
INFO: ENTER: DriverPackageInstallW
WARNINGRIVER_PACKAGE_LEGACY_MODE flag set but not supported on Plug and Play driver on VISTA. Flag will be ignored.
INFO: Installing INF file 'c:\program files\fingerprint sensor\drivers\atswpwdf.inf' (Plug and Play).
INFO: Looking for Model Section [AuthentecModels.NTamd64]...
INFO: Installing devices with Id "USB\VID_08FF&PID_2810&REV_1703" using INF "C:\Windows\System32\DriverStore\FileRepository\atswpwdf.inf_amd64_neutral_8b9c048d5b92211d\atswpwdf.inf".
INFO: ENTER UpdateDriverForPlugAndPlayDevices...
SUCCESS:RETURN UpdateDriverForPlugAndPlayDevices.
INFO: Installation was successful.
SUCCESS:Install completed
INFO: RETURN: DriverPackageInstallW (0x0)
INFO: Successfull installation of 'c:\program files\fingerprint sensor\drivers\atswpwdf.inf'.
INFO: Returning with code 0x1
INFO: 01/02/2015 23:03:02
INFO: ****************************************
INFO: 04/14/2015 17:51:40
INFO: Product Version 2.1.0.0.
INFO: Version: 6.0.6000
INFO: Platform ID: 2 (NT)
INFO: Service Pack: 0.0
INFO: Suite: 0x0100, Product Type: 1
INFO: Architecture: X86.
INFO: Interactive Windows Station
INFO: Command Line: 'Dpinst32.exe /SW /LM /SA /F'
INFO: DPInst is not multi-lingual.
INFO: ****************************************
INFO: Current working directory: 'C:\swsetup\SP47728'
INFO: Running on path 'C:\swsetup\SP47728'
INFO: No valid 'dpinst.xml' file provided.
ERROR: System requires 64-bit version of DPInst.exe.
INFO: Returning with code 0x80000000
INFO: 04/14/2015 17:51:40
INFO: ****************************************
INFO: 04/14/2015 17:52:32
INFO: Product Version 2.1.0.0.
INFO: Version: 5.1.2600 Service Pack 2
INFO: Platform ID: 2 (NT)
INFO: Service Pack: 2.0
INFO: Suite: 0x0100, Product Type: 1
INFO: Architecture: X86.
INFO: Interactive Windows Station
INFO: Command Line: 'Dpinst32.exe /SW /LM /SA /F'
INFO: DPInst is not multi-lingual.
INFO: ****************************************
INFO: Current working directory: 'C:\Drivers'
INFO: Running on path 'C:\Drivers'
INFO: No valid 'dpinst.xml' file provided.
ERROR: System requires 64-bit version of DPInst.exe.
INFO: Returning with code 0x80000000
INFO: 04/14/2015 17:52:32
INFO: ****************************************
INFO: 04/14/2015 17:53:47
INFO: Product Version 2.1.0.0.
INFO: Version: 5.1.2600 Service Pack 2
INFO: Platform ID: 2 (NT)
INFO: Service Pack: 2.0
INFO: Suite: 0x0100, Product Type: 1
INFO: Architecture: X86.
INFO: Interactive Windows Station
INFO: Command Line: 'Dpinst32.exe /SW /LM /SA /F'
INFO: DPInst is not multi-lingual.
INFO: ****************************************
INFO: Current working directory: 'C:\swsetup\SP47728'
INFO: Running on path 'C:\swsetup\SP47728'
INFO: No valid 'dpinst.xml' file provided.
ERROR: System requires 64-bit version of DPInst.exe.
INFO: Returning with code 0x80000000
INFO: 04/14/2015 17:53:47
INFO: ****************************************
INFO: 04/14/2015 17:54:24
INFO: Product Version 2.1.0.0.
INFO: Version: 5.1.2600 Service Pack 2
INFO: Platform ID: 2 (NT)
INFO: Service Pack: 2.0
INFO: Suite: 0x0100, Product Type: 1
INFO: Architecture: X86.
INFO: Interactive Windows Station
INFO: Command Line: 'Dpinst32.exe /SW /LM /SA /F'
INFO: DPInst is not multi-lingual.
INFO: ****************************************
INFO: Current working directory: 'C:\swsetup\SP47728'
INFO: Running on path 'C:\swsetup\SP47728'
INFO: No valid 'dpinst.xml' file provided.
ERROR: System requires 64-bit version of DPInst.exe.
INFO: Returning with code 0x80000000
INFO: 04/14/2015 17:54:24
Anyone have any idea what to do?Hi @Anni_V
Welcome to the HP Forums!
It is a terrific place to find answers.
For you to have the best experience in the HP forum I would like to direct your attention to the HP Forums Guide Learn How to Post and More
I grasp that you updated your system to Windows 7 professional. All was working well until an automated Windows update was installed and now the fingerprint reader is not working.
You have tried to reinstalling the original driver but receive an error when trying to uninstall it.
Would you try deleting the driver and not uninstalling it.
There is also a Digital Persona Fingerprint Reader Software(null) ,have you tried deleting/uninstalling and reinstalling it?
If the issue remains, as it was working until the update was installed you can try a restore or removing that particular update.
Using Microsoft System Restore (Windows 7)
To view the installed updates go to the control panel/programs and features/view installed updates.
If you believe the updates caused the issue you can
If the recovery partition is still intact you could try reinstalling the driver from it. Using Recovery Manager to Restore Software and Drivers (Windows 7)
I hope this helps!
Sparkles1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping! -
I just upgraded to a new imac running OS X 10.8.2 and am having trouble scanning from my Brother MHC 7820N. Printer works fine but the scanner won't connect to the imac. I reinstalled the scanner driver from Brother.com but no luck. When I go to Image Capture, it says no scanner connected. Any suggestions?
You might try a third party scanner software. Printer manufacturers are terrible about keeping their products updated. I'd recommend VueScan, you can get a trial version here and if it works and you like it you can purchase it.
http://www.hamrick.com/ -
Fingerprint scanner not working_Can't re-install fingerprint scanner driver on my dv6-1080el
Hi all!
I'm facing a really annoying issue with the fingerprint scanner on my hp dv6-1080el.
I recently switched to Windows 7 professional 64 bit (3 weeks ago) and installed all the drivers needed (fingerprint scanner included).
After few days in which the systems was perfectly working, following a windows automatic update -I guess- the fingerprint scanner stop working. Then, I tried to re-install the driver (original one downloaded from hp site: http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-75502-3&cc=us&dlc=en&lc=en&... but every time I do that, I got this error message:
An error occurred during the installation of assembly
'policy.8.0.Microsoft.VC80.CRT.type="win32policy",version="8.0.50727.762"publicKeyToken="1fc8b3b9a1e18e3b",processorArchiteture="amd64"'.
Please refer to Help and Support for more information.
Obviously, before doing that, I uninstalled the device in the "device manager" and then, once the system is rebooted, windows automatically install (successfully) the driver for the biometric device and according to what written in the device status the device is "working properly".
Actually I cannot even see the fingerprint scanner icon when I log on to the system, so the device is clearly not working.
Can someone tell me how to solve this issue?
Thanks in advance to everybody can help me on this!Hi @Anni_V
Welcome to the HP Forums!
It is a terrific place to find answers.
For you to have the best experience in the HP forum I would like to direct your attention to the HP Forums Guide Learn How to Post and More
I grasp that you updated your system to Windows 7 professional. All was working well until an automated Windows update was installed and now the fingerprint reader is not working.
You have tried to reinstalling the original driver but receive an error when trying to uninstall it.
Would you try deleting the driver and not uninstalling it.
There is also a Digital Persona Fingerprint Reader Software(null) ,have you tried deleting/uninstalling and reinstalling it?
If the issue remains, as it was working until the update was installed you can try a restore or removing that particular update.
Using Microsoft System Restore (Windows 7)
To view the installed updates go to the control panel/programs and features/view installed updates.
If you believe the updates caused the issue you can
If the recovery partition is still intact you could try reinstalling the driver from it. Using Recovery Manager to Restore Software and Drivers (Windows 7)
I hope this helps!
Sparkles1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping! -
DigitalPersona fingerprint scanner driver
Greetings,
I recently purchased a DigitalPersona U.are.U 4500 fingerprint scanner and would like to integrate it into labview for various purposes. Using the free SDK that DP provides I was able to quickly create some test code (attached here) but thus far I am unable to get it to work. Specifically I am using their ActiveX external code but I am not necessarily tied into that as they also provide .NET and few others in their SDK for interop.
Can anyone shed some light on what I am doing wrong? I am guessing it has something to do with the event handler.
Just some background:
Fingerprint scanner
SDK download
Any help is greatly appreciated.
Attachments:
fingerprint_snippet1.png 38 KBHello,
You could do this with LabVIEW with USB Instrument control, using VISA commands. I have a link to an article that describes how to do this but as the article states, you will need to understand the device's communication protocol.
USB Instrument Control Tutorial
http://zone.ni.com/devzone/cda/tut/p/id/4478#toc1
Regards,
Patricia B.
National Instruments
Applications Engineer -
HP Elitebook 8770w Fingerprint Scanner Driver
The device is listed as working in Device Manager but does not show up to Biometric Devices or the SimplePass software.
Windows 7 64 bit Enterprise
The scanner shows up as VFS491.
Currently installed driver is Validity Sensor v4.4.228.0
Using HP SimplePass Identity Protection v 7.1.5.9
Any ideas?
This question was solved.
View Solution.Well, not being able to see anything in the Biometrics with Protect Tools makes as much sense to me as anything in Protect Tools can do -- I do not have, nor can use, the Protect Tools software on any of my little consumer systems. Smiling.
I hope the software continues to work and that it provides the services for which it is intended -- it might be pretty good code from what I can glean from the documentation. As long as it works, then it is well enough.
Happy Computing to you!
Kind Regards,
Dragon-Fur -
Need to reinstall BEATS on HP Envy 700-130
In a fit of rage I used Control Panel/Programs to uninstall two programs assocaited with BEATS. I thought it was broken but later discovered it was a cable. HA! Now I need to reinstall but every driver pack I download gives me a "Your Hardware Will Not Work - Uninstalling SETUP" message (or words to that affect).
Where might one retrive the proper drivers or programs or whatever is required, please?
Thanks to all computer Gurus out there in Never-Never land.
MikePlease uninstall all IDT nad/or Beats drivers and software. Reboot. Use the HP Recovery Manager to reinstall the factory driver. Please see Using Recovery Manager to Restore Software and Drivers (Windows 8) for instructions. You may also be able to use this HP provided IDT High Definition Audio Driver.
If you have any further questions, please don't hesitate to ask.
Please click the White KUDOS "Thumbs Up" to show your appreciation
Frank
{------------ Please click the "White Kudos" Thumbs Up to say THANKS for helping.
Please click the "Accept As Solution" on my post, if my assistance has solved your issue. ------------V
This is a user supported forum. I am a volunteer and I don't work for HP.
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I have reinstalled with Canons driver kit 2005b för Windows 7 64 bit. All works fine until the scann
Hi!
After Windows update in april 2014 I cant any longer use the scanning funktion via network from Canon MF8330 Cdn multifunktion printer/fax/scanner machine! It worked fine Before the april Windows update installation.
I have reinstalled with Canons driver kit 2005b för Windows 7 64 bit. All works fine until the scanner installation ends, then system report that it cannot install the scanner and I have to try installing again. I have done that now several times but it helps not. I Think it has something to do with that the Canon scanner drivers isn´t 64 bit files, or the problem is that windows update has replaces saome dll file to a never version that not work with Canon drivers.
I have seen that there is a service pack 1 from Canon för Windows 8 and 8,1, can I use that service pack to get a never dll file for scanner or work this only for windows 8 version.
Have someone a solution to this! I have contacted the Canon support already and they say that its a Microsoft problem!
Very thanful for help in this case!
Greetings
Sixten
Hi!
I am installing the drivers from Canons site. It is the newest version 2005b for Windows 7 64 bit to MF8330Cdn Canon multifunction printer/fax/scanner. Installation goes well for the printer and fax but not for scanner drivers. The error message is Could not install the scanner. In device manager is there then a unknown device under Image devices. In Device Manager I try to update drivers, but it does not help either, error message is access denied. I am logged on the system with administrator account, therfore it is strange that I get the error message access denied.
I tried earlier to do system restore back to previous time, but it did not work, error was that the system could not do the system restore because of access rights.
is there anything else I could do.
Here is the MF36SCN.inf file for scanner installation from Canon, if it can help You to go further with the problem. Is there something strange in the inf file that does not work in Windows 7 64 bit Windows, something shows that ther is also same 32 bits parts in the inf file.
Greetings
Sixten
; MF36SCN.INF -- Windows Setup File for the MF8300 Series (Windows XP,Vista(64-bit))
; Copyright CANON INC. 2009 All Rights Reserved
; InfID: {BA7E017E-FA42-4831-A084-AA9E671325EE}
; Last Modified: 11-Jun-2009
[Version]
Signature="$Windows NT$"
class="Image"
ClassGUID={6bdd1fc6-810f-11d0-bec7-08002be2092f}
; The above GUID is the class GUID for all scanners and MUST NOT change
Provider=%Msft%
CatalogFile.NTamd64=MF36SCN.CAT
DriverVer=06/17/2009, 11.3.0.0
[DestinationDirs]
DefaultDestDir=11
CNCDsFiles=10,"twain_32\"%CNCRFN%
CNCMediaFiles=10,media
ColorFiles.NT=11,spool\drivers\Color
[ControlFlags]
;ExcludeFromSelect=*
[Manufacturer]
%Mfg%=Models,NTamd64.5.1,NTamd64.6.0
[Models.NTamd64.5.1]
%LPTENUM\CNC.DeviceDesc%=CNCInstall_XP,USB\VID_04A9&PID_2708&MI_00
%LPTENUM\CNC.DeviceDesc%=CNCInstallNet_XP,CANON_MFNP&%CNCRFN%
[Models.NTamd64.6.0]
%LPTENUM\CNC.DeviceDesc%=CNCInstall_VISTA,USB\VID_04A9&PID_2708&MI_00
%LPTENUM\CNC.DeviceDesc%=CNCInstallNet_VISTA,CANON_MFNP&%CNCRFN%
;........................................ WinXP(64-bit) section
[CNCInstall_XP.NTamd64]
Include=sti.inf
Needs=STI.USBSection
SubClass=StillImage
DeviceType=1
DeviceSubType=0x1
DeviceData=CNCDeviceData
AddReg=CNCAddreg,CNCAddreg.USB,CNCUSDAddreg_XP
CopyFiles=WiaFiles,CNCDsFiles,ColorFiles.NT,MPScanLLD,CNCMediaFiles
ICMProfiles="sRGB Color Space Profile.icm"
; used for push button event
Capabilities=0x11
Events=PushButton.Events
DriverVer=06/17/2009, 11.3.0.0
FriendlyName=%CNC.FriendlyName%
[CNCInstall_XP.NTamd64.Services]
Include=sti.inf
Needs=STI.USBSection.Services
[CNCInstall_XP.NTamd64.CoInstallers]
CopyFiles = ScanCoInstaller_CopyFiles_x64
AddReg = ScanCoInstaller_AddReg_x64
[ScanCoInstaller_CopyFiles_x64]
CNCLSO36b.dll
[ScanCoInstaller_AddReg_x64]
HKR,,CoInstallers32,0x00010000,"CNCLSO36b.dll,Coinstaller_EntryPoint"
;........................................ WinVista(64-bit) section
[CNCInstall_VISTA.NTamd64]
Include=sti.inf
Needs=STI.USBSection
SubClass=StillImage
DeviceType=1
DeviceSubType=0x1
DeviceData=CNCDeviceData_VISTA
AddReg=CNCAddreg,CNCAddreg.USB,CNCUSDAddreg_XP,CNCUSDAddreg_VISTA
CopyFiles=Wia2Files,CNCDsFiles,ColorFiles.NT,MPScanLLD,CNCMediaFiles
ICMProfiles="sRGB Color Space Profile.icm"
; used for push button event
Capabilities=0x11
Events=PushButton.Events
DriverVer=06/17/2009, 11.3.0.0
FriendlyName=%CNC.FriendlyName%
[CNCInstall_VISTA.NTamd64.Services]
Include=sti.inf
Needs=STI.USBSection.Services
[CNCInstall_VISTA.NTamd64.CoInstallers]
CopyFiles = ScanCoInstaller_CopyFiles_x64
AddReg = ScanCoInstaller_AddReg_x64
[ScanCoInstaller_CopyFiles_x64]
CNCLSO36b.dll
[ScanCoInstaller_AddReg_x64]
HKR,,CoInstallers32,0x00010000,"CNCLSO36b.dll,Coinstaller_EntryPoint"
;........................................ WinXP(64-bit) section(Network)
[CNCInstallNet_XP.NTamd64]
Include=sti.inf
Needs=STI.SerialSection
SubClass=StillImage
DeviceType=1
DeviceSubType=0x1
DeviceData=CNCDeviceData
AddReg=CNCAddreg,CNCUSDAddreg_XP
CopyFiles=WiaFiles,CNCDsFiles,ColorFiles.NT,MPScanLLD,CNCMediaFiles
ICMProfiles="sRGB Color Space Profile.icm"
; used for push button event
Capabilities=0x11
Events=PushButton.Events
DriverVer=06/17/2009, 11.3.0.0
FriendlyName=%CNC.FriendlyName%
[CNCInstallNet_XP.NTamd64.Services]
Include=sti.inf
Needs=STI.SerialSection.Services
[CNCInstallNet_XP.NTamd64.CoInstallers]
CopyFiles = ScanCoInstaller_CopyFiles_x64
AddReg = ScanCoInstaller_AddReg_x64
[ScanCoInstaller_CopyFiles_x64]
CNCLSO36b.dll
[ScanCoInstaller_AddReg_x64]
HKR,,CoInstallers32,0x00010000,"CNCLSO36b.dll,Coinstaller_EntryPoint"
;........................................ WinVista(64-bit) section(Network)
[CNCInstallNet_VISTA.NTamd64]
Include=sti.inf
Needs=STI.SerialSection
SubClass=StillImage
DeviceType=1
DeviceSubType=0x1
DeviceData=CNCDeviceData_VISTA
AddReg=CNCAddreg,CNCUSDAddreg_XP,CNCUSDAddreg_VISTA
CopyFiles=Wia2Files,CNCDsFiles,ColorFiles.NT,MPScanLLD,CNCMediaFiles
ICMProfiles="sRGB Color Space Profile.icm"
; used for push button event
Capabilities=0x11
Events=PushButton.Events
DriverVer=06/17/2009, 11.3.0.0
FriendlyName=%CNC.FriendlyName%
[CNCInstallNet_VISTA.NTamd64.Services]
Include=sti.inf
Needs=STI.SerialSection.Services
[CNCInstallNet_VISTA.NTamd64.CoInstallers]
CopyFiles = ScanCoInstaller_CopyFiles_x64
AddReg = ScanCoInstaller_AddReg_x64
[ScanCoInstaller_CopyFiles_x64]
CNCLSO36b.dll
[ScanCoInstaller_AddReg_x64]
HKR,,CoInstallers32,0x00010000,"CNCLSO36b.dll,Coinstaller_EntryPoint"
;.......................................... Common Section
[PushButton.Events]
PushButtonPushed1=%PushButtonPushed1%,{66F2A894-EC9B-430c-9D52-E8719D200DAC},%ButtonApp%
PushButtonPushed2=%PushButtonPushed2%,{506AC8D1-E030-4f05-8F8A-4476153E2D6C},%ButtonApp%
PushButtonPushed3=%PushButtonPushed3%,{9813E8A6-3652-4768-9AD1-C89E9B5CA956},%ButtonApp%
PushButtonPushed4=%PushButtonPushed4%,{03B58D10-0245-4859-A489-D695C7729FB3},%ButtonApp%
[ColorFiles.NT]
CNZ005.ICC
CNFR08.ICC
[CNCDeviceData]
TwainDS=%CNC.TwainDS%
SpecialInfo=%CNC.SPInfo%
DeviceKey=%CNCRFN%
InstallDirectory="\TWAIN_32\%CNCRFN%\"
KeyNamePath=%KEYNAME%
DefaultKeyNamePath=%DEFAULTKEYNAME%
[CNCDeviceData_VISTA]
TwainDS=%CNC.TwainDS%
SpecialInfo=%CNC.SPInfo%
DeviceKey=%CNCRFN%
InstallDirectory="\TWAIN_32\%CNCRFN%\"
KeyNamePath=%KEYNAME%
DefaultKeyNamePath=%DEFAULTKEYNAME%
UI Class ID={DF89C549-D67D-4fb0-A575-547073BFAB11}
;The above GUID reused from sample MUST change for each Model.
[CNCAddreg]
HKLM,"%SGDKEY%","DeviceName",,%CNC.MDL%
HKLM,"%SGDKEY%","SeriesName",,%CNC.SRS%
HKLM,"%SGDKEY%","Manufacturer",,"Canon Inc."
HKLM,"%SGDKEY%","ProductFamily",,"TWAIN Scanners"
HKLM,"%SGDKEY%","ProductName",,%CNC.MDL%
HKLM,"%SGDKEY%","InstallDirectory",,"%10%\TWAIN_32\%CNCRFN%\"
HKLM,"%SGDKEY%","DeviceDriver",,"SCANINTF.DLL"
HKLM,"%SGDKEY%","ProductId",,"MF8300 "
HKLM,"%SGDKEY%","DataSourcePath",,"%10%\TWAIN_32\%CNCRFN%\cisds.ds"
HKLM,"%SGDKEY%","TextEnhance",0x00010001,0
HKLM,"%SGDKEY%","HiDefinitionMode",0x00010001,0
HKLM,"%SGDKEY%","AutoPreview",0x00010001,0
HKLM,"%SGDKEY%","AutoClose",0x00010001,0
HKLM,"%SGDKEY%","SavePreview",0x00010001,1
HKLM,"%SGDKEY%","DriverDate",,"06 2009"
HKLM,"%SGDKEY%","DriverVersion",,"11.3.0.0.mf09"
HKLM,"%SGDKEY%","ColorGear",,%CNC.ColorGear%
HKLM,"%SGDKEY%","ColorMatch Platen",,"CNFR08.ICC"
HKLM,"%SGDKEY%","SGIPPDEF",,"CNCFR08.DAT"
HKLM,"%SGDKEY%","Descreen",0x00010001,0
HKLM,"%SGDKEY%","Unsharp",0x00010001,3
HKLM,"%SGDKEY%","MultiLimitThreshold",0x00010001,180
HKLM,"%SGDKEY%","MultiJackUp",0x00010001,9
HKLM,"%SGDKEY%","MultiTrimJackUp",0x00010001,20
HKLM,"%SGDKEY%","CardPhotoDistThr",0x00010001,30
HKLM,"%SGDKEY%","PhotoTrimThr",0x00010001,210
HKLM,"%SGDKEY%","PhotoRThr",0x00010001,210
HKLM,"%SGDKEY%","PhotoGThr",0x00010001,210
HKLM,"%SGDKEY%","PhotoBThr",0x00010001,210
HKLM,"%SGDKEY%","CardTrimThr",0x00010001,30
HKLM,"%SGDKEY%","CardRThr",0x00010001,30
HKLM,"%SGDKEY%","CardGThr",0x00010001,30
HKLM,"%SGDKEY%","CardBThr",0x00010001,30
HKLM,"%SGDKEY%","ParWhiteBlackEth",0x00010001,5
HKLM,"%SGDKEY%","ParWhiteBlackEthDG",0x00010001,5
HKLM,"%SGDKEY%","ParWhiteBlackSth",0x00010001,35
HKLM,"%SGDKEY%","ParWhiteBlackVth",0x00010001,10
HKLM,"%SGDKEY%","ParLabelingHth",0x00010001,30
HKLM,"%SGDKEY%","ParLabelingLeft",0x00010001,1
HKLM,"%SGDKEY%","ParLabelingTop",0x00010001,1
HKLM,"%SGDKEY%","ParLabelingRight",0x00010001,1
HKLM,"%SGDKEY%","ParLabelingBottom",0x00010001,1
HKLM,"%SGDKEY%","DT_Left",,"10"
HKLM,"%SGDKEY%","DT_Top",,"0"
HKLM,"%SGDKEY%","DT_Width" ,,"1.5"
HKLM,"%SGDKEY%","DT_Length",,"4.5"
HKLM,"%SGDKEY%","DT_Border_1",,"2.5"
HKLM,"%SGDKEY%","DT_Border_2",,"3.5"
HKLM,"%SGDKEY%","DT_BkTh",,"18"
HKLM,"%SGDKEY%","DT_MinWhThr",,"15"
HKLM,"%SGDKEY%","DT_MaxWhThr",,"45"
HKLM,"%SGDKEY%","ButtonNum",0x00010001,1
HKLM,"%STIKEY%","MF8300",0x00010001,1
[CNCAddreg.USB]
HKLM,"%SGDKEY%","AvailableDriver",0x00010001,1
[CNCUSDAddreg_XP]
HKLM,"%WIASGDKEY%","ColorMatch",0x00010001,1
HKLM,"%WIASGDKEY%","ColorGear",,"%CNC.ColorGear%"
HKLM,"%WIASGDKEY%","TextEnhance",0x00010001,0
HKLM,"%WIASGDKEY%","Descreen",0x00010001,0
HKLM,"%WIASGDKEY%","UnsharpMask",0x00010001,0
HKLM,"%WIASGDKEY%","HiDefinitionMode",0x00010001,0
HKLM,"%WIASGDKEY%","ProductId",,"MF8300 "
HKLM,"%WIASGDKEY%","ButtonNum",0x00010001,1
HKLM,"%WIASGDKEY%","DspGamma",0x00010001,1
HKLM,"%WIASTIKEY%","MF8300",0x00010001,1
HKR,,USDClass,,"{4BA01336-9934-455e-8FB8-4A47A638DF0E}"
HKCR,CLSID\{4BA01336-9934-455e-8FB8-4A47A638DF0E},,,"Canon USD"
HKCR,CLSID\{4BA01336-9934-455e-8FB8-4A47A638DF0E}\InProcServer32,,,%11%\CNCC8300.DLL
HKCR,CLSID\{4BA01336-9934-455e-8FB8-4A47A638DF0E}\InProcServer32,ThreadingModel,,"Both"
; The above GUID is specific to MF8300 and MUST change for a different model.
[CNCUSDAddreg_VISTA]
HKCR,CLSID\{DF89C549-D67D-4fb0-A575-547073BFAB11},,,"WIA Driver UI Extension"
HKCR,CLSID\{DF89C549-D67D-4fb0-A575-547073BFAB11}\shellex\ImageProcessingFilter\{CA0D4D3E-98ED-4787-AF02-4AF2A1303ACC}
; The above GUID is specific to MF8300 and MUST change for a different model.
HKCR,CLSID\{CA0D4D3E-98ED-4787-AF02-4AF2A1303ACC},,,"Canon Image Processing Filter"
HKCR,CLSID\{CA0D4D3E-98ED-4787-AF02-4AF2A1303ACC}\InProcServer32,,,%11%\CNCE8300.dll
HKCR,CLSID\{CA0D4D3E-98ED-4787-AF02-4AF2A1303ACC}\InProcServer32,ThreadingModel,,"Both"
; The above GUID is specific to MF8300 and MUST change for a different model.
[WiaFiles]
CNCC8300.DLL
CNCI8300.DLL
CNCL8300.DLL
[Wia2Files]
CNCC8300.DLL
CNCI8300.DLL
CNCL8300.DLL
CNCE8300.DLL
[CNCDsFiles]
CISDS.DS
SGUI.DLL
SGUI_RES.DLL
WIARES.DLL
IOP.DLL
ITLIB32.DLL
SCANINTF.DLL
TPM.DLL
CNCFR08.DAT
MC2.TXT
JDA_CIMG.DLL
NBS4MB.DLL
NBSCOR4M.DLL
RMSLANTC.DLL
RSTCOL.DLL
[MPScanLLD]
CNCMFP36.INI,,,0x20
CNCLSI36b.DLL,,,0x20
CNCLSD36b.DLL,,,0x20
CNCLSC36b.DLL,,,0x20
CNCLST36b.DLL,,,0x20
CNCLSU36b.DLL,,,0x20
[CNCMediaFiles]
CSSAMP1.MID
;-------------------------------Source Index
[SourceDisksFiles]
CNZ005.ICC=1
ITLIB32.DLL=1
JDA_CIMG.DLL=1
NBS4MB.DLL=1
NBSCOR4M.DLL=1
RMSLANTC.DLL=1
RSTCOL.DLL=1
CISDS.DS=1
SGUI.DLL=1
IOP.DLL=1
SCANINTF.DLL=1
TPM.DLL=1
SGUI_RES.DLL=1
WIARES.DLL=1
CSSAMP1.MID=1
CNCFR08.DAT=1
CNFR08.ICC=1
MC2.TXT=1
CNCC8300.DLL=1
CNCI8300.DLL=1
CNCL8300.DLL=1
CNCE8300.DLL=1
CNCMFP36.INI=1
CNCLSI36b.DLL=1
CNCLSD36b.DLL=1
CNCLSC36b.DLL=1
CNCLST36b.DLL=1
CNCLSU36b.DLL=1
CNCLSO36b.DLL =1
[SourceDisksNames]
1=%D1%,scan.cab,
;-------------------------------String Aliases
[Strings]
Msft="Canon"
Mfg="Canon"
SGDKEY="Software\Wow6432Node\Canon\SateraMFP1\ScanGear\11.3\Devices\MF8300"
STIKEY="Software\Wow6432Node\Canon\SateraMFP1\ScanGear\STI"
DEFAULTKEYNAME="Software\Wow6432Node\Canon\SateraMFP1\Toolbox Ver4.9\Devices\"
KEYNAME="\Software\Canon\MFToolbox\"
WIASGDKEY="Software\Canon\SateraMFP1\WIA\3.0\Devices\MF8300"
WIASTIKEY="Software\Canon\SateraMFP1\WIA\STI"
D1="Canon MF8300 Series Setup Disk"
LPTENUM\CNC.DeviceDesc="Canon MF8300 Series"
ButtonApp = "MF Toolbox Ver4.9"
CNCRFN = "MF8300"
CNC.MDL = "Canon MF8300"
CNC.SRS = "Canon MF8300 Series"
CNC.DeviceDesc = "Canon MF8300"
CNC.SPInfo = "Canon MF8300 Scanner"
CNC.TwainDS = "Canon MF8300 Series"
CNC.ColorGear = "FR08"
PushButtonPushed1= "Scan-1"
PushButtonPushed2= "Scan-2"
PushButtonPushed3= "Scan-3"
PushButtonPushed4= "Scan-4"
CNC.FriendlyName = "WIA Canon MF8300 Series"
greeting
SixtenHow I fixed it, at least for now:
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Hope this helps someone. -
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