Need to reinstall Photo Shop element 12 due to a virus, I uninstalled as it was no longer working.  I have the disc and SN but after I put the SN in, it says it is invalid, I think I need the license released.  Am putting on same computer.

Installed Photo Shop element 12 about 4 months ago.  got a virus via a email, Photo shop wouldn't work so I uninstalled.  I have the disc and SN.  Am trying to put on same computer.  After I enter the SN it says it is invalid.  I'm thinking I need someone to release the license so I can reinstall?

You need to contact Adobe directly using the link below. Use the dropdown menu for boxes (1) & (2) to scroll down the list and choose:
1. Adobe Photoshop Elements
2. Adobe ID, and signing-in
3. Click on the blue button: Still need help? Contact us – then click the area marked chat 24/7, then click “start chat ”
It’s usually possible to start a live chat, if an Adobe agent is free, and often to get the problem fixed right away. Have your serial number available. The agent can directly troubleshoot your system if you agree to activate the Adobe Connect add-on.
Click here to get help now Contact Customer Care

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