Need to reinstall Photoshop CS2 but it can't find a previously installed version so won't reinstall

Photoshop CS2 told me there was a "major problem" and that I would need to reinstall the software to continue using it.
So I used the installer CD, but it told me it could not install because there was already a copy installed, which would need to be removed.
So I removed the old version and tried to reinstall but now it tells me it needs a previously installed version in order to reinstall.
Adobe "customer service"chat is 100% useless on this, referred me to the 800 #, been on hold for over 45 miinutes now, and no relevant topics found on "help" forums.
For a multibillion dollar monopoly, you'd think they could hire a couple of customer service reps but I guess it's all DIY "support" here, so can anyone help?

So, you are NOT trying to reinstall an upgrade, but a purchased version (not in an upgrade path from one version to the next)?
If that is correct, there should be no request for a "previously installed version." That only appears when one is installing an upgrade.
Are you installing from physical media (a DVD), or from a download?
Sorry, I do not have an answer for you.
Good luck,
Hunt

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