Need to renew Team membership but says we currently have "Free Trial" so I'm confused

I'm trying to renew my company's CC Team membership for 4 seats.  I've managed the seats and the membership using this email address before, but when I access it currently, instead of saying our membership is about to expire, it says we have a 30 day free trial going.  I am confused. 

Some general information for a Cloud subscription
Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
or
A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

Similar Messages

  • My develop option in Lightroom 5 will not work. It says I need to renew my membership but I have it for another 9 months. What is the problem

    I went  to see my LR. When I went to work on images and I went to DEVELOP it says I need to renew my membership. That is not possible because I bought the membership in Dec 2014 and it was the 1 year membership. What could be the issue? Please advise

    Log into Adobe.com with your Adobe ID and check your details there. I think you may need to call the support number for your location. We cannot help more here.

  • I need to renew my membership but when I go to the Plans & Products page it should say about amending payment details but there is nothing there!!  How do I renew my membership?

    I'm tryhing to renew my yearly membership to Adobe Cloud but it's not giving me any option to edit my payment details.  Nothing appears on the plans and products page

    Change/Verify Account https://forums.adobe.com/thread/1465499 may help
    -Credit card https://helpx.adobe.com/x-productkb/policy-pricing/membership-subscription-troubleshooting -creative-cloud.html

  • Plug-in site says Shockway Flash vulnerable, needs updating. I did but says I already have new version. Still shows as vulnerable. Currently have version 11.0.1.152 . Update is for 10.3.183.11. Why is it still showing up being vulnerable?

    Up above pretty much sums it up for me. Mozzilla Plug-in Site shows that Shockwave Flash is vulnerable and needs updating, when I click on it, it takes me to Adobe Flash Player and the version it wants me to update to is 10.3.183.11. But when I did that it stopped halfway through and told me that I do have an updated version installed and wouldn't complete. But when I went back to the plug-in page, it still shows Shockwave as being vulnerable and needing updated. Does anyone know why this is? I even double checked and went under Troubleshooting and it shows what I have installed and went to the plug-in section and it shows Shockwave as having version 11.0.1.152. But the version that it's telling me to update too is 10.3.183.11, so that would explain why when I tried to update it said I had the current version. But still shows me as being vulnerable. Thanks for any help you can give me.

    Thanks again but when I went there I don't see the correct version to click on. Everything there just explains what it is and now I see something called IE after it some say 32-bit and 64-bit. I have know idea what those are.
    I just usually go to my Mozilla plug-in site and update and never worry about what version it is because the system knows. You can tell I'm not a 'techy' person.
    But apparently it's Adobe that's dropped the ball. I went back to their site and went to the new version and when you go directly there to download it pops up with the old version that's been telling me to update too which is 10.3.183.11. I tried going directly to support there but it ends up referring me to this type of support. Apparently if you want to call support up you have to pay to get actual tech support from them. In this case you shouldn't because they have it defaulting to the wrong update. I went to other sites as well but am afraid of downloading the wrong version. Actually, the site you sent me too showed someone else that did the same thing from there and it downloaded the wrong version too. So am hesitant to do it from there.
    Guess I'll just hope that since I do have version 11.0.1.152 that it will work fine until they fix the update page.
    Debbie

  • I purchased Acrobat Pro but I'm unable to use it. Whenever I try to open it, it says that I need to renew my membership for Creative Cloud... Thanks for you help.

    I purchased Acrobat Pro but I'm unable to use it. Whenever I try to open it, it says that I need to renew my membership for Creative Cloud... Thanks for you help.

    Hi,
    Please refer to the help document below:
    Creative Cloud Help | "Renew your subscription" window appears when you launch a Creative Cloud application
    Regards,
    Sheena

  • I am receiving an error that says I need to renew my membership when I have already paid the monthly membership fee

    I am receiving an error that says I need to renew my membership when I have already paid the monthly membership fee

    Online Chat Now button near the bottom for Activation and Deactivation problems may help
    http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html

  • Hi,I'm having problems with Lightroom CC,as when I go to the Develop section on Lightroom it keeps coming up that this section is disabled and that I need to renew my membership.Can you please advise what the problem is as I have the student subscription

    Hello,
    I'm having problems on the Lightroom CC App,as it seem's that when I open the Develop heading at the top of the screen,there is message that comes,which says this section is disabled and I need to renew my membership.My membership is up to date regarding payments etc.I use the student/ teacher version of the CC as I'm a student.Can anybody please advise what the problems seem's to be and what can i do to access the develop and other facilities on Lightroom?
    Many Thank's
    J:)
    Ps Is this a common problem on the Student/teaching version of CC?

    This is an indication that Lightroom is not connected to your subscription. Verify that your are logged into the Creative Cloud desktop app, or try logging out and back in again to refresh your subscription information: Sign out, Sign in | Creative Cloud Desktop app.
    Also, verify that your student subscription is still current and active.

  • I need 1.1 gb to download fifa 12 and says i have 2.2 gb availanle in usage but says i dont have enough room to download it

    i need 1.1 gb to download fifa 12 and says i have 2.2 gb availanle in usage but says i dont have enough room to download it

    The iPod requires more than twice the file downlooad size in order to downoad and install an app.  You need to free up storage space as the mesage says.

  • I am looking to swtich from an individual creative cloud membership to a team membership, but I only have one employee.  Is it worth it to make the switch to team if we are both only using Photoshop?

    I am looking to swtich from an individual creative cloud membership to a team membership, but I only have one employee.  Is it worth it to make the switch to team if we are both only using Photoshop?

    Hi ,
    Team subscription can be done for only one software ( for example team for Photoshop ).
    The advantage of team is that you have one charge and one invoice for all users.Also when a member of your team leave the company ,you can delete his invitation and assign it to another employee ,you can also add seats if you have additional employee without contacting adobe or changing your plan,you have more storage volume ( 100Gb ).
    Here are the most important advantages but it's your decision .
    regards, 

  • I am renewed my cc subscription yesterday, and it works fine on my main computer, But my Second computer is telling me I need to renew my subscription, But when I go to the Adobe applications manager, my subscription isn't showing. Any idea how I can acti

    I  renewed my cc subscription yesterday, and it works fine on my main computer, But my Second computer is telling me I need to renew my subscription, But when I go to the Adobe applications manager, my subscription isn't showing. Any idea how I can activate my subscription on a second computer?

    Does your Cloud subscription properly show on your account page?
    If you have more than one email, are you sure you are using the correct Adobe ID?
    https://www.adobe.com/account.html for subscriptions on your Adobe page
    If yes
    Some general information for a Cloud subscription
    Cloud programs do not use serial numbers... you log in to your paid Cloud account to download & install & activate... you MAY need to log out of the Cloud and restart your computer and log back in to the Cloud for things to work
    Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
    -Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
    -http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
    -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
    -http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
    -ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp
    -http://helpx.adobe.com/creative-cloud/kb/license-this-software.html
    If no
    This is an open forum, not Adobe support... you need Adobe staff to help
    Adobe contact information - http://helpx.adobe.com/contact.html
    -Select your product and what you need help with
    -Click on the blue box "Still need help? Contact us"

  • My iphone was stolen and i need to wipe it out but i do not have access to itunes what do it do?

    my iphone was stolen and i need to wipe it out but i do not have access to itunes what do it do?

    Open www.icloud.com
    Enter Your Apple ID and Passoword
    Open Find my iPhone And select your device and pick an action.
    1 Play alert
    2 Lock phone
    3 Earse Phone

  • I bought a CC membership but my adobe account shows I only have free trial?

    I bought a CC membership but my adobe account shows I only have free trial?
    My credit card has been billed twice. Photoshop wants me to enter a serial number because my trial has expired.
    Help?

    Hello Jo Ann,
    I was not able to retrieve any orders or membership with the email address linked to your account.
    Have you placed the order using a different Adobe ID?
    Thank you.
    Arnaud.

  • Hard drive crashed, replaced drive and need to reinstall CS5 Extended but I don't have serial number, only product code on box. How do i get my serial number?

    hard drive crashed, replaced drive and need to reinstall CS5 Extended but I don't have serial number, only product code on box. How do i get my serial number?

    Beamer96 if the software has been registered then it will be under your account at http://www.adobe.com/.  You can find more details at Find your serial number quickly - http://helpx.adobe.com/x-productkb/global/find-serial-number.html.

  • When I try to use my Turbotax it says I currently have MAC OS X 10.6.8 and I need Mac OS X 10.7 or later.  What do I do?

    When I try to use my Turbotax it says I currently have MAC OS X 10.6.8 and I need MAC OS X 10.7 or later.  What do I do?

    I guess you upgrade or visit H & R Block.
    Upgrading to Lion
    If your computer does not meet the requirements to install Mavericks, it may still meet the requirements to install Lion.
    You can purchase Lion at the Online Apple Store. The cost is $19.99 (as it was before) plus tax.  It's a download. You will get an email containing a redemption code that you then use at the Mac App Store to download Lion. Save a copy of that installer to your Downloads folder because the installer deletes itself at the end of the installation.
         Lion System Requirements
           1. Mac computer with an Intel Core 2 Duo, Core i3, Core i5, Core i7,
               or Xeon processor
           2. 2GB of memory
           3. OS X v10.6.6 or later (v10.6.8 recommended)
           4. 7GB of available space
           5. Some features require an Apple ID; terms apply.
    Upgrading to Mountain Lion
    To upgrade to Mountain Lion you must have Snow Leopard 10.6.8 or Lion installed. Purchase a redemption code at the Online Apple Store: OS X Mountain Lion. Mountain Lion is $19.99 plus tax. Use the code to redeem a download of Mountain Lion from the App Store. The file is quite large, over 4 GBs, so allow some time to download. It would be preferable to use Ethernet because it is nearly four times faster than wireless.
         OS X Mountain Lion - System Requirements
           Macs that can be upgraded to OS X Mountain Lion
             1. iMac (Mid 2007 or newer) - Model Identifier 7,1 or later.
             2. MacBook (Late 2008 Aluminum, or Early 2009 or newer) - Model
                 Identifier 5,1 or later.
             3. MacBook Pro (Mid/Late 2007 or newer) - Model Identifier 3,1 or later.
             4. MacBook Air (Late 2008 or newer) - Model Identifier 2,1 or later.
             5. Mac mini (Early 2009 or newer) - Model Identifier 3,1 or later.
             6. Mac Pro (Early 2008 or newer) - Model Identifier 3,1 or later.
             7. Xserve (Early 2009) - Model Identifier 3,1 or later.
    To find the model identifier open System Profiler in the Utilities folder. It's displayed in the panel on the right.
         Are my applications compatible?
             See App Compatibility Table - RoaringApps.
    Upgrading to Yosemite
    You can upgrade to Yosemite from Lion or directly from Snow Leopard. Yosemite can be downloaded from the Mac App Store for FREE.
    Upgrading to Yosemite
    To upgrade to Yosemite you must have Snow Leopard 10.6.8 or Lion installed. Download Yosemite from the App Store. Sign in using your Apple ID. Yosemite is free. The file is quite large, over 5 GBs, so allow some time to download. It would be preferable to use Ethernet because it is nearly four times faster than wireless.
        OS X Mavericks/Yosemite- System Requirements
          Macs that can be upgraded to OS X Yosemite
             1. iMac (Mid 2007 or newer) - Model Identifier 7,1 or later
             2. MacBook (Late 2008 Aluminum, or Early 2009 or newer) - Model Identifier 5,1 or later
             3. MacBook Pro (Mid/Late 2007 or newer) - Model Identifier 3,1 or later
             4. MacBook Air (Late 2008 or newer) - Model Identifier 2,1 or later
             5. Mac mini (Early 2009 or newer) - Model Identifier 3,1 or later
             6. Mac Pro (Early 2008 or newer) - Model Identifier 3,1 or later
             7. Xserve (Early 2009) - Model Identifier 3,1 or later
    To find the model identifier open System Profiler in the Utilities folder. It's displayed in the panel on the right.
         Are my applications compatible?
             See App Compatibility Table - RoaringApps.

  • I need to re install lion but i don't have a disk it was a download?

    i need to re install lion but i don't have a disk it was a download?

    Hold ⌘R on Boot and then select Reinstall OS X Lion

Maybe you are looking for

  • M175nw during s/w reinstall - unable to communicate with product

    Windows 7 64-bit / LaserJet 100 MFP M175nw / firmware 20120806 / all device resets done / software uninstalled after broadband hub replaced / re-install undertaken with McAfee firewall OFF / install undertaken with D-Link hub firewall also OFF Softwa

  • GL account cleared but appears as open in FBL3N

    Hello all, I ran the FX reval for an Open Item managed GL account and then ran the Auto clear program for it. When I check the GL line item report, the clearing document has been created and the balance is infact 0 however, it is appearing as open it

  • Problem in installing jar on Websphere

    I am using Websphere and I took some sample code from this server and putted home,remote interfaces ,bean class and deployment descriptor from their samples in C:\EJB.This sample code is a calculator .I created jar file by issuing following command f

  • PPro not reading TC in wav files correctly-is there a fix

    PPro CC v7.2.2 OSX 10.8.5 Is Premiere not able to read embedded TC properly in wav files? I'm in 29.97fps-NDF seq...PPro seems confused and displays wav TC in source monitor as what seems to be a Drop Frame calculation. Example: Received audio from P

  • Jdev 11 Web Service Tester can't be invoked because WSDL Doc can't be read

    After installing successfully JDev 11.1.1.1.33.54.07 under Debian (Ubuntu 7.10) I proceed with the tutorial "Building and using Web Services ..." The 1. lesson ends with trying to test the webservice via the context menu of a .java source which was m