Need to reset account
I need to reset my account please
Good Afternoon ,
Thank you for joining the conversation; I would be happy to assist you today! You mentioned that you need to reset your account; do you need to reset your password?
You can manage your GoPhone account digitally using the myAT&T app on your phone. Download the myAT&T app by texting Easy to 8758.
To change your password from the myAT&T app:
Tap Menu>Profile & Settings> Tap Personal Info
Tap Change Password
Tap Save Changes
You can also call into Customer Care by calling 611 from your phone.
Thank you,
Charise
Similar Messages
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I have an iTunes account set up long ago on my home pc. My pc at home is antiquated and I can't interface with my account to edit acc. Info. Now I have other devices, iPhone 4 and iPad. I need to reset email apple Id and pw from iPad. How? Should I just create new account? Don't want to lose 1500 songs.
Hey Frankgates!
I have an article here that can tell you how to do this:
Apple ID: If you forget your password
http://support.apple.com/kb/HT5787
Thanks for coming to the Apple Support Communities!
Regards,
Braden -
I forgot my Apple ID password. and I tried to rest it but I don't get a reset email to change the password. What do I need to do to return the account. (I need the specified account because I bought apps with it.)
The Best Alternatives for Security Questions and Rescue Mail
a. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
b. Call Apple Support in your country: Customer Service: Contact Apple support.
c. Rescue email address and how to reset Apple ID security questions. -
I deleted my old email account and when i went to change everything on my iphone it still shows the old email even though i created a new apple id. I also can't remember the password and now can't access icloud. Do i need to reset the phone?
If you are unable to remember your password, security questions, don’t have access to your rescue address or are unable to reset your password for whatever reason, your only option is to contact AppleCare(or Apple ID Support), upon speaking to an operator you should explain that your problem is related to your Apple ID, this way you will not be charged for assistance, even if you don’t have an AppleCare plan.
The operator will take you through some steps you may have already tried, however they need to be sure they have exhausted all usual approaches before trying to reset your account, so you should try to be helpful and show patience with the procedure.
The operator will need to verify they are speaking to the account holder and may ask you some questions that only the account holder could know, and you will need to answer them if the process is to proceed.
Once the operator has verified your identity they will send a message through to your device which contains an alpha numeric code, which you will need to read back to them.
Once this has been completed they will send an email to your iCloud email address after a period of 24 hours, so you should check that mail is enabled in your devices iCloud settings.
Upon receipt of the email, use the reset link provided to reset your password, after which you should be able to make the adjustments to iCloud that you wish to do. -
I deleted my old e-mail account associated with my iCloud, i need to reset both my ID and my password. however i don't remember that password. how can i reset it?
Hey Frankgates!
I have an article here that can tell you how to do this:
Apple ID: If you forget your password
http://support.apple.com/kb/HT5787
Thanks for coming to the Apple Support Communities!
Regards,
Braden -
I have an iphone 4s on my itunes account & added my daughter's new ipod touch 5th generation. Now everything from my iphone is on her ipod & still on my phone too, even my phone # shows up as her ipod. How do I separate the 2 devices? Do I need to reset her ipod? If so when I plug it into the computer won't it happen again?
Don't select his apps to sync.
Your iphone will only sync what you select -
i have an iphone and an ipod on my account.
i need to reset my ipod only.
if i do the reset steps, will it also reset my iphone?You will have to do a restore in iTunes. Likely, to bypass the passcode, you will need to place the iPod in Recovery Mode. See: http://support.apple.com/kb/HT1808
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I forgot to answer the security question to my iTunes account and I need to reset or restore answer
I forgot to answer the security question to my iTunes account and I need to reset or restore answer
The Three Best Alternatives for Security Questions and Rescue Mail
1. Use Apple's Express Lane.
Go to https://expresslane.apple.com ; click 'See all products and services' at the
bottom of the page. In the next page click 'More Products and Services, then
'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
ID security questions' and click 'Continue'. Please be patient waiting for the return
phone call. It will come in time depending on how heavily the servers are being hit.
2. Call Apple Support in your country: Customer Service: Contact Apple support.
3. Rescue email address and how to reset Apple ID security questions.
A substitute for using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID. -
I am selling my sons ipod and i need to reset the ipod from the itunes account because there is a password and no one remembers it. I am not an expert ( or even close) on the itunes stuff so I have tried everything I can see.
If you have a passcode to the screen lock that you've forgotten and your device is running iOS 6 or earlier, restore the device from the computer to which the device is synced. For information and instructions, see:
http://support.apple.com/kb/ht1212
If that will not work, you'll need to put the device into Recovery Mode and then try the Restore again:
http://support.apple.com/kb/ht1808
If that still doesn't work, as a last resort try DFU mode:
http://www.iclarified.com/entry/index.php?enid=1034
If your device is running iOS 7 and you set up Find My iPhone (iPad/iPod), however, then it has the Activation Lock on it and you'll need to enter in your Apple ID and password after erasing to be able to restore the device:
http://support.apple.com/kb/HT5818
Regards.
Forum Tip: Since you're new here, you've probably not discovered the Search feature available on every Communities page, but next time, it might save you time (and everyone else from having to answer the same question multiple times) if you search a couple of ways for a topic, both in the relevant forums and in the Apple Knowledge Base, before you post a question. -
I have a problem. My Apple ID is not my iCloud email, my msn is my Apple ID, but I need to reset the password for my icloud email address because I can't remember what it is. How can do I reset my iCloud emaill password when it's not my Apple ID??
Your iCloud and @icloud.com login ID is an Apple ID. Go to http://appleid.apple.com and sign in with the ID you use to sign into iCloud (you can check this by going to http://www.icloud.com and signing in there).
Click 'Password & Security' in the sidebar and you will be able to change the password.
HOWEVER
Before you do this you must turn off 'Find My iPhone/iPad/iMac' if you have it enabled on any of your devices, otherwise you will land yourself in difficulties. -
I deleted my email that I originally signed up with and I recently added my current email, I also need to reset my security questions but I can't because it's stuck on my old email.
Sign out and back into your apple id from Settings>iTunes and App stores>(Your apple ID)>Sign Out and then sign in again with the new address. Close app store from running in the background (or restart the phone if your unsure how to do this). If when trying to update any apps they are still asking for the old apple ID, delete and re-install those apps.
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I am not sure what my kids have done but after several attempts it says I am putting in the wrong answers to my security questions and now has locked it. It says I need to reset but no clue how to.....can anyone help
Hello Racheljez,
I would be concerned too if I was not able to access my Apple ID. I found some resources that I think will help.
First, I recommend reviewing the following article for steps in resetting and updating your password to gain access to your account:
Apple ID: "This Apple ID has been disabled for security reasons" alert appears
http://support.apple.com/kb/TS2446
If you are not able to gain access to your account after following the steps in that article, I recommend using the following link for additional assistance in accessing your Apple ID:
Apple ID: Contacting Apple for help with Apple ID account security
http://support.apple.com/kb/HT5699
Thank you for using Apple Support Communities.
Best,
Sheila M. -
I updated my Apple ID primary email address without having switched off 'Find my....' on all devices. A 2 hour very helpful call with Apple Support solved ny Apple ID and ICloud. Later, I tried to update apps but my iTunes account is still on the old ID and I can't access that email/password anymore. I can't get a support appointment for 48 hours but need to update travel apps soon!
Do I need to reset to factory settings on all devices (5!) and start again...or how else can i get iTunes to link to my Apple ID now?
Any help appreciated!Thanks, David. But that was the first thing I tried. For some reason, when I try to change my Apple ID back to my old email address, I get the message that that Apple ID is already in use and so I cannot use it! I have tried requesting a password reset using my old Apple ID email, but I've waited and waited and nothing has come to my old email address. This is sooooooo frustrating!
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I need to reset my Apple ID password, but it says that my security questions were not answered correctly. The email address associated with the questions to reset the answers is no longer available to me. It is my old college email. Does anyone know how to change this email? The unavailable email is not in my list of emails approved in my Apple ID settings.
You cannot and need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
(98417) -
My computer crashed and I need to reset up my phone. I do not have a backup. Iphone 3 running software Version 4.2.1
After researching this, I understand that I will need to reload iTunes on a new computer, deactivate the prior computer and authorize the new computer with iTunes. I can then restore any apps and music purchased through iTunes. (Insert Question 1 Here.) Then Sync the phone with the new account, taking care to do it manually so as not to overwrite the information on the phone. This should restore the apps and music to my phone. (Insert Question 2 Here.) This process will not restore photos (Insert Question 3 Here.) I would like to over write my current phone calendar (start fresh remove all appointments) and have it sync with a different iTunes. (Insert Question 4 Here) .
Am I forgetting anything or misunderstanding anything? Thank You!
Question 1: Apple help states that you can download previous purchases directly to phone with iOS4.3.3. Then later states that iOS 5 or later is required for iPhone (CDMA Model). ON this page http://support.apple.com/kb/HT2519 I am still running Version 4.2.1 on my iPhone 3. Will this cause difficulty with restoring apps and music (purchased through iTunes) to my phone?
Question 2: What happens to data stored in the apps within the phone? Like password information stored in Splash ID, Files Stored in Air Sharing, or photos stored in a separate app (not the standard photo library)?
Question 3: Will the photos in my iPhone standard library be deleted when I sync? Does anyone know of a way to save them other than emailing them to the computer, prior to syncing?
Question 4: Is it possible to have my calendar and contacts sync at my office computer and have the other items sync to my personal home computer? How does that affect my restore process? I want to ensure the contacts are NOT deleted, but I want the calendar to be overwritten and start fresh.The software update process does not touch any user data or settings. Fact is, merely updating your software should not have deleted your contacts. Something else is going on here. First of all, the only signed firmware available for your phone is iOS 4.3. So, how were you able to update to iOS 4.2.1, since that is no longer available from Apple? First thing done when you update software is an iPhone backup. Included in that backup are your contacts. Connect your phone, iTunes running, DO NOT SYNC, right-click your phone in the left device pane & select "Restore from Backup". Select the backup made when you started to update your phone. Note: this will also install iOS 4.3 on your phone.
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