Need to reset my DLink 2750B about 3-4 times a day.

Well, It has been a few months since I posted about the same problem here. About 3-4 times a day (almost always when I am online), I lose my internet connection in the entire house. All I have to do is unplug the modem, wait 15 seconds, plug it back in, and everything is fine. A few hours later, rinse and repeat. I have called Verizon several times about this issue. The last time, I wasted about 2 hours of my evening. One of the "customer service" reps had me repeat all of the test that I had already done myself, only to arrive at the same result. She transferred me to "tech support", and I spent an hour on the phone with someone else, repeating the same tests over again. Guess what - same result. I was told that a Supervisor would call me within 2 hours. Clearly, this was just to get me off the phone, because nobody called. Now, here we are, 5 months later, and the same modem, same problem. No way I am wasting another 2 or 3 hours repeating the same steps all over again, I will just end up going off on some rep who really doesn't belong in that position. I just thought I would post another example of the "fine" customer support we have all come to expect from Verizon. I will now go on eBay, to see if I can find another Verizon modem for sale, because Verizon won't even let me purchase a better modem. Good luck with your concerns, I hope you have better luck than I did.

Not sure if you will see this, but it's somewhat refreshing to see that others are having similar issues and that it's not just me. My Dlink 2750B needs a reboot every couple days so I guess I should count my blessings...
I spent about 45 minutes on the phone with support doing the same tests as have been done multiple times on my line, (no issues found) and finally convinced them that I was having a modem issue, not a DSL issue.
My modem would keep the internet light on solid green even if I unplugged the DSL line. all my devices would be locked out (no connection) and when attempting to connect, the device would bounce between "authenticating" and "obtaining IP" until it finally failed.
Received a new Actiontec from verizon (free) to replace the Dlink. This morning, sure as can be, the modem locked us out.
As I stood in front of it thinking "yay.... this crap again" ready to install the Actiontec, it rebooted on it's own. Connections are good, speed is good.... ~sigh~
I would like to know what you mean by "signal is better" with the Actiontec. Do you mean more range or faster speeds when comparing to the 2750?

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    Message was edited by: jackgh
    Message was edited by: jackgh

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  • Hi there, I'm Medel and I'm currently on Saudi Arabia. I forgot my security questions' answers and need to reset it but I just added an alternate email a while ago. Can anyone help me how to reset it even if I don't have a recovery email registered?

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