Need to reset Protector Suite fingerprint reader - Satellite M105-S3084

My wife was interested in using the Protector Suite fingerprint reader that came on her Toshiba Satellite M105-S3084.
She tried to enroll, but it looks like someone already enrolled, and it needs the original enrollee's fingerprint or password.
I extracted a confession from my teenage daughter, but it does not recognize her fingerprint and she can not recall the password.
She is thinking one of her friends were playing with it (this would have been a year ago).
Any way we can reset everything, so that my wife can start fresh?
Thanks in advance.
EK

Hi
Seems same problem I have.... Follwoing error message box appread;
<Error
Operation Failed. Duplicate tempplates already exist>
I used to use VISTA and I registed forefinger's finger print until yesterday .I deleted all partition then installed Windows 7 and installed all drivers. I could successsfully register middle finger but I was not able to regisger forefinger anymore.
Some other reason, I created new windows profile and deleted old windows profile. After this, I could not register not only forefinger but also middle finger as well. I guess these finger print data stored outside of windows user profile but I cannot find where it is. How could I delete registerd information?
Device: Portage R600 11B PPR61E
Please adivese.
mabo
Message was edited by: mabo

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