Need to restart the explorer.exe process virtually every single time I need to access a file

As the subject/title says.
This is on my replacement ThinkPad W530 which replaced my previous T530. I had my T530 from about April until earlier this week when it was picked up. The T530 gave me nothing but problems, including, but not limited to:
Constant stalling of everything on the laptop with no mouse movement
An out of the blue nonfunctioning microphone mute button and fingerprint reader a few weeks after I had the T530's motherboard replaced (because of the stalling issue)
Every hour or so, I would get successive blackouts of the screen that were about 3-5 seconds apart. Sometimes they would reset the maximisation of the windows I had open
But I digress; those were issues with my previous ThinkPad. Now the major standout issue I have with my W530 is that pretty much any time I want to access a file, I have to close and restart the explorer.exe process. This results from:
Not being able to access folders or folder shortcuts on my desktop
Not being able to use anything on my taskbar including the start menu. This includes hitting the windows key
NOTE: this is an issue with WINDOWS explorer and NOT INTERNET explorer, which one member of your support team was not able to distinguish - this person tried to direct me to WiFi troubleshooting.
The only way I have been able to remedy this has been to use task manager to reset it.
In addition, you would expect a W530 with an i7-3740QM and an Nvidia K2000M Quadro to be pretty much buttery smooth, especially considering it's about 2 weeks old, right? Far from it. This is the slowest excuse for a new laptop that is this well spec'd I have ever used.
I have done factory resets and pretty much everything under the sun within the realms of the Lenovo periperhal programs to try to remedy it (so as to not void my warranty) to no avail.
If this problem cannot be fixed without me going well out of my way, then I am demanding a refund. Your support team, whilst generally helpful and *usually* knowing what they are talking about, have not been a help, and have honestly just been another hurdle to get past so I can get my money back. I do applaud them for the willingness to sit and walk people through everything.
If this is the price I pay for the reliability of a Lenovo ThinkPad, then I greatly look forward to the glorious day I can be rid of Lenovo from my life and making about $500 while I go buy an equivalently or better spec'd laptop from quite literally any other computer company on the planet.

What operating system are you running? I assume they had you install the latest BIOS. True? If it were mine, I would suggest forcing it to use integrated graphics (in the BIOS) to rule out a problem with the NVidia driver.

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