Need to restore due to forgot passcode, but then itunes says it needs passcode to restore...how do I restore when disabled?
Please help!
Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
iOS: Forgot passcode or device disabled
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
For how to restore:
iTunes: Restoring iOS software
To restore from backup see:
iOS: Back up and restore your iOS device with iCloud or iTunes
If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
You can redownload most iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
If problem what happens or does not happen and when in the instructions? When you successfully get the iPod in recovery mode and connect to computer iTunes should say it found an iPod in recovery mode.
Similar Messages
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My ipad is saying connect to itunes because it has been disabled. but my itunes says i need to unlock it before i cant do anything. i need help.
Hi Stephanie,
Welcome to Apple Support Communities.
It sounds like you're going to have to put the iPad in to recovery mode before you can restore it. The article linked below provides more details about the passcode lock and will walk you through putting the process of restoring from recovery mode.
iOS: Forgot passcode or device disabled
http://support.apple.com/kb/ht1212
Use recovery mode
Follow these steps if you never synced your device with iTunes, if you don't have Find My iPhone set up, or if you can't get to your own computer. You'll need to put your device in recovery mode, which will erase the device and its passcode. Then you'll restore your device as new or from a backup.
Disconnect all cables from your device.
Turn off your device.
Press and hold the Home button. While holding the Home button, connect your device to iTunes. If your device doesn't turn on automatically, turn it on.
Continue holding the Home button until you see the Connect to iTunes screen.
iTunes will alert you that it has detected a device in recovery mode.
Click OK, then restore the device.
Cheers!
-Jason -
I had to download new itunes to support new iphone 5s - now I need to download osx 10.6.8 but then it said i needed osx 10.6 - how do I download it - do I need to buy it through apple?
Yes, you need to purchase Snow Leopard v10.6 from Apple.
You can purchase Snow Leopard from the Apple online store > Mac OS X 10.6 Snow Leopard - Apple Store
Which OS X is installed on your Mac ?
Click the Apple () menu top left in your screen. From the drop down menu click About This Mac. The version is noted there.
Make sure your Mac meets v10.6 Snow Leopard requirements before purchasig > Mac OS X v10.6 Snow Leopard - Technical Specifications
OS X v10.6.8 is the minimum requirements for the 5S > Apple - iPhone 5s - Technical Specifications -
Please help ! I don't want to lose all the data on there if i don't have to !! Can I fix this without restoring it? Is there a way to get it unlocked again where I won't lose data on there? Thanks !!
You'll have to restore your device: iPhone and iPod touch: Wrong passcode results in red disabled screen
If you cannot remember the passcode, you will need to restore your device using the computer with which you last synced it. This allows you to reset your passcode and resync the data from the device (or restore from a backup). If you restore on a different computer that was never synced with the device, you will be able to unlock the device for use and remove the passcode, but your data will not be present. Refer to Updating and restoring iPhone, iPad and iPod touch software. -
I've installed itunes for windows 7 64-bit, but then itunes says I haven't
I've installed itunes on my new Windows 7 64-bit computer multiple times, but every time I plug in my iphone 5 I get a message saying I need to install itunes 64-bit. I've tried all the fixes I've found online to no avail. Anyone out there able to help?
now nothing happens when I connect the iPod by USB - it's not even charging.
Do you have a laptop, Nin?
If so, the following document might be of some assistance with that:
[iPod not recognized when connected to Windows laptop over USB|http://support.apple.com/kb/TS1401]
(That issue seems to match your recognition and charging symptoms.) -
My daughter forgot her passcode. Phone is now disabled. I attempted restore procedures by placing phone in restore mode and connected it to the computer / itunes with which it was originally synced. itunes recognized phone in restore mode and said I must restore. I clicked restore, restore and update. Update began, itunes recognized the device by name and gave error message that stated I must have the passcode to restore. There was no option to restore as new. I attempted to restore the iphone 4s on another computer by instaling itunes, but same error messages appeared. I contacted Verizon and they said they could not help me. The nearest apple retail store is over 40 miles away. PLEASE HELP!
If You Are Locked Out Or Have Forgotten Your Passcode
iTunes 10 for Mac- Update and restore software on iPod, iPhone, or iPad
iPhone, iPad, iPod touch: Wrong passcode results in red disabled screen
iOS- Understanding passcodes
If you have forgotten your Restrictions code, then follow the instructions
below but DO NOT restore any previous backup. If you do then you will
simply be restoring the old Restrictions code you have forgotten. This
same warning applies if you need to restore a clean system.
A Complete Guide to Restore or Recover Your iDevice (if You Forget Your Passcode)
If you need to restore your device or ff you cannot remember the passcode, then you will need to restore your device using the computer with which you last synced it. This allows you to reset your passcode and re-sync the data from the device (or restore from a backup). If you restore on a different computer that was never synced with the device, you will be able to unlock the device for use and remove the passcode, but your data will not be present. Refer to Updating and restoring iPhone, iPad and iPod touch software.
Try restoring the iOS device if backing up and erasing all content and settings doesn't resolve the issue. Using iTunes to restore iOS devices is part of standard isolation troubleshooting. Restoring your device will delete all data and content, including songs, videos, contacts, photos, and calendar information, and will restore all settings to their factory condition.
Before restoring your iOS device, Apple recommends that you either sync with iTunes to transfer any purchases you have made, or back up new data (data acquired after your last sync). If you have movie rentals on the device, see iTunes Store movie rental usage rights in the United States before restoring.
Follow these steps to restore your device:
1. Verify that you are using the latest version of iTunes before attempting to update.
2. Connect your device to your computer.
3. Select your iPhone, iPad, or iPod touch when it appears in iTunes under Devices.
4. Select the Summary tab.
5. Select the Restore option.
6. When prompted to back up your settings before restoring, select the Back Up
option (see in the image below). If you have just backed up the device, it is not
necessary to create another.
7. Select the Restore option when iTunes prompts you (as long as you've backed up,
you should not have to worry about restoring your iOS device).
8. When the restore process has completed, the device restarts and displays the Apple
logo while starting up:
After a restore, the iOS device displays the "Connect to iTunes" screen. For updating
to iOS 5 or later, follow the steps in the iOS Setup Assistant. For earlier versions of
iOS, keep your device connected until the "Connect to iTunes" screen goes away or
you see "iPhone is activated."
9. The final step is to restore your device from a previous backup.
If you can not restore your device then you will need to go to recovery mode.
Placing your device into recovery mode:
Follow these steps to place your iOS device into recovery mode. If your iOS device is already in recovery mode, you can proceed immediately to step 6.
1. Disconnect the USB cable from the iPhone, iPad, or iPod touch, but leave the other end
of the cable connected to your computer's USB port.
2. Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the
red slider appears, then slide the slider. Wait for the device to turn off.
If you cannot turn off the device using the slider, press and hold the Sleep/Wake
and Home buttons at the same time. When the device turns off, release the Sleep/Wake
and Home buttons.
3. While pressing and holding the Home button, reconnect the USB cable to the device.
The device should turn on. Note: If you see the screen pictured below, let the device
charge for at least ten minutes to ensure that the battery has some charge, and then
start with step 2 again.
4. Continue holding the Home button until you see the "Connect to iTunes" screen.
When this screen appears you can release the Home button.
5. If necessary, open iTunes. You should see the following "recovery mode" alert:
6. Use iTunes to restore the device.
If you don't see the "Connect to iTunes" screen, try these steps again. If you see the "Connect to iTunes" screen but the device does not appear in iTunes, see this article and its related links.
Additional Information:
Note: When using recovery mode, you can only restore the device. All user content on the device will be erased, but if you had previously synced with iTunes on this computer, you can restore from a previous backup. See this article for more information. -
Phone is locked/disabled (cannot remember passcode) but cannot restore becasue itunes says i need to turn off find my phone on icloud but i can't get into my phone to do that, HELP
Follow the directions here to force the phone into recovery mode & restore it:
http://support.apple.com/kb/HT1808
This will remove the passcode. -
My iPod is disabled, but not because I forgot the password. It says I need to connect with iTunes, but when I try it says I need to enter the password. What do I do?
Disabled
Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
iOS: Wrong passcode results in red disabled screen
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
For how to restore:
iTunes: Restoring iOS software
To restore from backup see:
iOS: How to back up
If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
You can redownload most iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
If problem what happens or does not happen and when in the instructions? When you successfully get the iPod in recovery mode and connect to computer iTunes should say it found an iPod in recovery mode. -
My iPhone 5S says it's disabled and to connect to iTunes, iTunes says it needs 4 digit pass code. I tried to restore it but device wasn't recognised. Any ideas? I only got it yesterday.
How did the passcode get on the phone to begin with, if you "only got it yesterday"? Regardless, to remove it, you'll have to force the phone into recovery mode, as described here, & restore it:
http://support.apple.com/kb/ht1808
This will remove the passcode. -
IPHONE 4S stuck in emergency call only mode. I got to the end of the restore process and itunes says to enter passcode but the phone still says emergency call only and still tells me to connect to itunes. please help. the link that repondants have been posting does not tell me anything!
myleandra wrote:
tells me to connect to itunes.
See Here > http://support.apple.com/kb/HT1808
You may need to try this More than Once... Be sure to Follow ALL the Steps...
Take your time... Pay particular attention to Steps 3 and 4.
After you have Recovered your Device...
Re-Sync your Content or Restore from the most recent Backup...
Restore from Backup > http://support.apple.com/kb/ht1766 -
My friend gave me his old ipod touch that had a password that he forgot..ive tried hooking it up to my itunes, but it keeps saying i need the password, how do i rest it? help?
Then get the previous owner to remove the iPod from their account
Apple's new iCloud tool can show if a used iPhone is stolen
If you can't get that done then all yo have is a poor flashlight. You are running into
Find My iPhone Activation Lock
Which is an anti-theft feature. Apple will not help since you are not the original purchaser of the iPod
knownstranger wrote:
Will this work with iOS 8 because I factory reset but still need original owners ID which I can't get . I got iPod 5 -
i've just updated my phone but its now saying i need to connect to iTunes, when i do this i need to then restore my iPhone and update. however iTunes is saying theres a problem downloading
Hello there, lucyhumphrey.
The following Knowledge Base article offers up some great steps for getting your iOS device updated in iTunes:
Resolve iOS update and restore errors in iTunes
http://support.apple.com/kb/ts1275
If there's still an issue connecting to iTunes then this article may provides some practical steps to try:
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro. -
My ipod was being updated, computer went on standby - now itunes says i need to restore it?! But i CANT loose my notes, what do i do?! Hw do i fix or repair/resore and get it all back - without loosing anything. Its 32GB, i will do anyhing to avoid loosing my data/notes (600+), and current appox 23000 pics (20000 loaded on computer)
Once the Device is asking to be Restored with iTunes... it is too late to save anything...
To minimise loss... Connect to iTunes on the computer you Usually Sync with and Restore from the most recent Backup...
http://support.apple.com/kb/HT1414 -
i need help restoring because it dose it but then it just freezing an its just
If u haven't resolved this issue yet, I just did.
What I did:
1. Toggle the hold switch (turn it on and off)
2. Reset to 'Disk Mode'
by pressing the 'Play' and center buttons
simultaneously
(it may take a couple of trials to get it right)
3. Update iPod with latest iTunes in Disk mode.
4. Incase the 'Can't find firmware' error msg is displayed,
follow the instructions in the link given below:
http://docs.info.apple.com/article.html?artnum=304309
Toshiba SatelliteA30-203, Compaq Presario 3000 Windows XP Pro -
Ipod is disabled connect to itunes but itunes says i need to type a password
iv not used my ipod in along time and it was dead so i plugged it in to my pc and charged it then it says my ipod is disabled and need to connect to itunes (cant do anything on ipod just turn on and off) but itunes says i need to type a password in to my ipod to get i turns on i no the password to get on my ipod but i cant type it in because its like my ipod is froze . i no alot of people with iopd and this has never happened to them so please help thanks
Place the iPod in recovery mode and then restore via iTunes on your computer. Recovery mode bypasses the passcode (and erases the iPod). For recovery mode see:
iPod: Appears in Windows but not in iTunes
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