Need to Restore - HELP Please

Yesterday my IPOD quit working and I got the sad icon with the ! I managed to get into the disk mode and hooked it up to my laptop and it synched. I used it today and it quit working after about 20 minutes. Will somebody please let me know what to expect when I try the next step of restoring it to factory settings? I understand that all songs will be erased from the IPOD. It has been 2 years since I loaded songs and I don't remember what I did when I first got my IPOD. I am a bit concerned since I don't know what to expect. I have a click wheel, 20BG IPOD. Thanks for any information.

Hope by reading this helps
http://docs.info.apple.com/article.html?artnum=60983

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