Need to restore iphone 5 but itunes doesn't recognise it
Hi
I tried to update my iphone 5 to the latest iOS7 using iTunes but I got error message 4005. My phone is stuck on the connect to iTunes screen and I understand that I need to restore it to factory settings and can do this using iTunes. But when I plug my iphone into my pc (HP notebook, windows 7) iTunes doesn't recognise it. Apparently it should recognise that my phone is in recovery mode and ask if I want to restore it. This does not happen. I have tried the suggestions of many people with a similar problem in the support community but none of the solutions has worked for me and I have followed the resolution steps on the Apple support pages but have had no luck there either. I can see my iphone is in recovery mode in device manager on the pc, iTunes is up to date, I have uninstalled and re-installed iTunes according to Apple instructions, I have re-started the apple mobile device service, I am using USB 2.0 port not USB 3.0 and directly to the computer not via a hub.
If anyone can provide any help and useful suggestions on this I would really appreciate it! Thanks!
Hey bron_cross,
Wow, Superb troubleshooting so far! Usually for the symptoms you have described, I recommend the sub-step titled “If the device is not recognized while in Recovery Mode” located in Step 5 of this article:
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
However, it seems like you have exhausted all of the suggestions in that step. Did you happen to move on to Step 6: Check for third-party software conflicts? If not, here is the excerpt:
Certain phone and cellular device connectivity software from vendors such as Samsung, Nokia, Bora, Novatel, Sony, Android, LG, Sierra, Huawei, Pantech, or Motorola may cause your device not to be recognized. If you have such software on your computer:
1. Uninstall the phone or cellular connectivity software temporarily, and test. Contact the manufacturer of this software for assistance in doing this. If you use the third-party phone or cellular device for your Internet connection, try connecting to an alternate network using Wi-Fi or Ethernet.
2. Remove iTunes and all related Apple software by following this article (for Windows XP), or this article (for Windows Vista, Windows 7, and Windows 8).
3. After reinstalling iTunes, test the device.
4. If you still need your third-party phone or cellular connectivity software that was removed, reinstall this software and test your device to ensure it still functions with iTunes. Contact the vendor of your phone connectivity software if the issue returns.
Also, third-party security software may conflict with iOS devices connecting to iTunes. Follow this article to troubleshoot issues that may be caused by your security software. After resolving any issues you may have with your security software, you may need to try the steps in this article again.
Thanks,
Matt M.
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Wow, Superb troubleshooting so far! Usually for the symptoms you have described, I recommend the sub-step titled “If the device is not recognized while in Recovery Mode” located in Step 5 of this article:
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http://support.apple.com/kb/TS1538
However, it seems like you have exhausted all of the suggestions in that step. Did you happen to move on to Step 6: Check for third-party software conflicts? If not, here is the excerpt:
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