Need to restore iphone5 but screen broke and find my iphone app active but no device registered
My iphone5 screen recently stopped working (1 year and 3 wks after warranty expired!) and kinda froze so the screen sensor is disabled and is not swiping. Cant answers calls or access anything othe rthan commands via Siri and bluetooth incar/ headphones to play music and make calls.... My network provider advised me to back up and completely restore. When trying to restore via itunes it asks me to deactivate find my iphone app in settings. Trouble is i cannot access this due to broken screen/sensor... my phone has its passlock on also so siri will not open settings unless i touchscreen in my pin.
using my sons phone i tried to locate my phone using the app find my iphone but it said i was 'offline' i accidently ended up removing the device from my account (happy clicking) and now icloud.com states no device registered. Grrrrrrrr and now i can only register device by changing settings on the phone itself.
I cannot access my phone to change setting so cannot restore. how can i restore factory settings? or even completely deactivate/remove find my phone app.. I tried to delete it from itunes but it still shows im still active but with no device registerd. i am not sure if its something to do with icloud settings? im not that clued up with iphones despite being an apple customer for 5 years!
can anyone suggest an alternative to restore the phone (in hope the screen will work) though i have read other posts and i dont have the random screen freeze... which is related to ios 7 upgrade... but it is permanent. I reckon I will need Apple to fix the sensory mechanisms inside
please help as i am having to use a really rubbish smart phone...
Thanks diesel vdub for your suggestion.... :-) I managed dfu mode which allowed me to reset to factory settings though the screen was still broke. Think I need replacement screen/sensor. No doubt cost me a small foutune to fix!
Cheers anyway. I hope it works for others with similar problem.
Similar Messages
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My bitfriend who has an iPhone 5 just had his phone stolen, he has an iCloud account with find my iPhone app downloaded but we do not have access to a computer only the safari on my iphone 4s, where do I need to go and what do I need to do to access his
You need to download the free Find my iPhone application from the App Store.
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i've lost my iphone with passcode lock and find my iphone lock on but the wifi n cellular data was turned off so no way i can trace it so the only question remains is will the person who finds it be able to unlock it and use it as his own ?
is it possible to change imei number?
i've tried for so many times n still the phone is offline so i've set it to offline mode with my message but it never shows the last location why?If the device is found, nobody can use it without knowing your Apple ID and password.
The phone will only show it's location if it is connected to cellular network or Wi-Fi. If those options are switched off, you can't locate the phone.
With iOS 7, Find My iPhone includes a new feature called Activation Lock, which is designed to prevent anyone else from using your iPhone, iPad, or iPod touch if you ever lose it. It starts working the moment you turn on Find My iPhone in iOS 7. With Activation Lock, your Apple ID and password will be required before anyone can:
Turn off Find My iPhone on your device
Erase your device
Reactivate and use your device
This can help you keep your device secure, even if it is in the wrong hands, and can improve your chances of recovering it. Even if you erase your device remotely, Activation Lock can continue to deter anyone from reactivating your device without your permission. All you need to do is keep Find My iPhone turned on, andremember your Apple ID and password.
What steps should I take if I misplace my device?
If you ever misplace your device—whether it’s just lost or you think it may have been stolen—you should put it into Lost Mode immediately using Find My iPhone.
Lost Mode locks your screen with a four-digit passcode and lets you display a custom message with your phone number to help you get it back. You can also remotely erase your device if needed, and your custom message will continue to display even after the device is erased.
While Activation Lock works in the background to make it more difficult for someone to use or sell your missing device, Lost Mode clearly indicates to anyone who finds your device that it still belongs to you and can’t be reactivated without your password.
To put a device into Lost Mode, sign in to icloud.com/find from a Mac or PC or use the Find My iPhone iOS app.
For more information, read what to do if your device is lost or stolen.
copied from iCloud: Find My iPhone Activation Lock in iOS 7 -
I've lost my iPhone5 like 40 hours ago. I already turned the Lost mode on with Find my iphone app. But my phone has no data plan so it could not connect to the internet at all. I reported to the police, too. What else can I do? Can anybody advise?
No...see the link I posted:
If you did not enable Find My iPhone on your missing device
If you did not enable Find My iPhone before it was lost or stolen, you can't use it to locate or protect your device, but you can still follow these steps:
Change your iCloud password to ensure that no one else can use your device to delete or make changes to your iCloud data.
Report your lost or stolen device to local law enforcement and your wireless carrier. Apple doesn't track or flag lost or stolen products, but you can use My Support Profile (supportprofile.apple.com) to find a list of serial numbers for products that you've purchased or registered with your Apple ID. -
i lost my phone and it is switched off now...how can i find my phone with find my iphone app active thru icloud?? pls help me.
Welcome to the Apple Community.
You can only locate your device when it is logged into iCloud and 'Find My Phone' is enabled, additionally the device will need to be switched on and connected to a wifi or cellular network.
Unfortunately, you cannot activate iCloud or 'Find My Phone' remotely. -
I lost my Iphone 4, but I was able to find it using the find my Iphone app on another apple device. However, when I try to actiavte it, I am asked to enter a PIN to unlock my SIM. But, I don't know where to enter the PIN. Please help me. Thankyou.
Contact your cell provider.
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i forgot my icloud account and password , and find my iphone is activated. is there a way to recover my icloud account?
Do you have access to old emails or could you ask a friend to provide you information about your iCloud ID? If not, do you rember your ID for "Find My iPhone", because it could be the same ID as for iCloud. After you have obtained the information about your ID you can reset your password here: https://iforgot.apple.com
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Forgot my iPad passcode, but must disable the Find My iPhone app
I forgot my iPad passcode, but am being to prompted to disconnect the Find My iPhone app first....but need a the passcode [reset] first (go figure)
FORCE IPAD INTO RECOVERY MODE
1. Turn off iPad
2. Turn on computer and launch iTune (make sure you have the latest version of iTune)
3. Plug USB cable into computer's USB port
4. Hold Home button down and plug the other end of cable into docking port. Do not release button until you see picture of iTune and plug.
5. Release Home button.
ON COMPUTER
6. iTune has detected iPad in recovery mode. You must restore this iPad before it can be used with iTune.
7. Select "Restore iPad"...
Note: Data will be lost -
Slow Text and Find my iPhone app
Since the iOS4 update my 3G texting has been delayed and can't type as fast as before the update. Anyone having the same problems? Also, the find my iPhone app is useless on the 3G because it requires multitasking, correct?
Going to wait for all the chaos and whoop-la to calm down before getting the iPhone 4.My texting has been super delayed...can't quickly write any messages, and it takes a long time for the message to load on the screen and to change orientation if I turn the phone around. Very frustrating. I've tried restoring the phone a few times, but it hasn't seemed to help. Have you figured anything out that fixes it?
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my iphone was taken without find my iphone app. can i use any means and get it back either with my carrier or something else
No.
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I Lost my iPhone (iOS 7.1.1 and Find My iPhone is active)
i lost my iphone, and I have activated the Lost Mode on iCloud.com > Find My iPhone. I had already left a short message and using the passcode lock. I had already reported to the police.
QUESTION:
1. What if I enable the Lost Mode , only protected by a passcode ? or appear iCloud Activation Lock pages that require an Apple ID and my password ?
2. if I decided to remove my iphone via iCloud.com > Find My iPhone > iPhone Erase whether short messages I still will appear on the page iCloud Activation Lock ?
I'm a new user, ThanksHello, ACPalmer.
Thank you for visiting Apple Support Communities.
This could be related to too much music being synced to your iPhone. I would verify that the amount of music being syncing is not putting your device over capacity. You can also try syncing portions of your music library at a time to see if that corrects the issue.
iOS: "Not enough free space" alert when trying to sync
http://support.apple.com/kb/ts1503
Cheers,
Jason H. -
I lost my iPhone 5.. But it has no Find my iPhone app.. What else can i do to locate it?
Please help. :((
Since you lost it, if you think it might be nearby, you could always try telephoning it from a different telephone. Maybe you'll hear it ring.
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Hello, someone stole my sons IPhone today in his gym class. I have the "find my iphone app" on my phone BUT he is not a listed device. I went into his itunes account and downloaded the "find my iphone app" app under his account. When I try to log into "find my iphone" under his name on my device I get an error msg involving icloud......he is MUCH better at this stuff then I am BUT he is in school and now I need to figure out how to use the "find my iphone app". PLEASE HELP
It doesn't matter whick account you use to download the app.
You have to sign into the app (or iCloud.com from a web browser on your computer) with his Apple ID & password.
Find My iPhone will only work if it was enabled in the iCloud settings on the device and it was powered on with a connection to the internet -
The IOS 6 updates for findmy iphone does not work as well as IOS 5 app. It will not let you update your location when you tap the refresh arrow. So tired of it telling me that my iphone is offline when it is never off. The IOS 5 was great and it worked so much better then the IOS 6. Not only have find my iphone app changed but all my apps changed when I downloaded the IOS 6 update. If I knew that I would not get the same apps back as they are now, I would put my iphone back to factory settings. But my fast updates on my computer are IOS 6.
sukicheeka wrote:
No I do not have a technical problem or question.
This is a technical support forum. I suggest you re-read the Terms of Use of this forum that YOU agreed to by signing up to post to see what is appropriate.
Posting like you did in a technical support forum makes you look quite foolish. -
so i cant download itunes cuz of some patenting control on the computer and i needed to restore it . so went on icloud (find my phone,ipod etc) and restored it and my ipod is not turning on but ist is still buffering from the past 10 mins
Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try another cable
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar
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