Need to restore....Password doesn't work

My cousin just got the latest iTouch and she says her password isn't working to unlock it. I am guessing she doesn't know the password or is doing something wrong. Is it possible to reformat the iTouch through iTunes w/o knowing the password? I wish I could let you guys know more, but she's across the state right now.

You need to place the iPod in recovery mode and then restore it via iTunes. I would not restore from backup since the backup will contain the unknown password. See the following for placing it in recovery mode:
http://support.apple.com/kb/ht1808

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Hopefully this will meet your needs. Via Google you will find other suggestions.
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Need to restore....Password doesn't work

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