Need to revert back to copper service

Anyone know how to get Verizon to revert back from FIOS to standard copper service? I have tried for 2 months and customer service either processes incorrect info or promises to fulfill request, but nothing has been done.  Last cust. service person I talked with told me "couldn't be done in my area."  Either they are not trained properly or I'm the victim of a scam.  I cannot have a phone that doesn't operate in a power failure, so short of hiring an attorney and getting a doctor's statement, I'm really at a lost where to turn.  Thank you.

I'm sorry you are having difficulty. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.
hevero wrote:
Congratulations, Verizon. if you are trying to toy with your customers, you have  found the way. We have been without phone service for 8 days now. Daily calls to Verizon, lasting hours, and daily emails, have gotten us nowhere. Our service was taken away as part of a new "bundle." The sweet sales[person never mentioned we were losing our land line and now only the "Elite Department" can restore it.
Thiis is the most surreal customer service experience I have ever had, with each person I talk to full of fictoion and obfuscation. AMong the lies: We are available until 9 p.m. at 1-800-verizon. Not true. You canceled you service last month. Not true. Your new service has the highest speed Internet possible. (Internet suddenly is nonexistent or putters along.
We have small children and need to make sure we have 911 access. Can anyone explain why it's so hard ot restore our service? Especially when we never ordered this "digital voice" package? I keep seeing that everyones comments are edited on this forum and no one from Verizon is responding.

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