Need to rollback firmware on N97 PLEASE HELP

PLEASE! PLEASE someone help me to go back to v11 
My phone restarts every 60 seconds after updating to v12.
I don't have time to do hard reset.
I need to rollback the firmware.. but how?

First of all, if you did the update via NSU then try and re-install the firmware. That might well solve the problem.
If not, you need to try a reset.
If the reset still doesn't cure the problem then you need to take the phone to a Nokia Care Point. Only they can roll back the firmware. There might, however, be something wrong with the phone anyway, and they might be able to put that right.
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