Need to send a private message to customer care

Hello, !
Thanks for posting. You should be able to click here to send us a private message! You won't have to input your username at all; just the message subject and body. See the screencaps below.
Let me know if you have any other questions!
-Mariana

I can't send a private message to customer care because every time I put in my user name, rvrgs2, it says that it can't find my user name. Please let me know if there is another way to contact them. The problem I've been having has been going on for 7 months, and is too lengthy to post here.Thanks.

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    Advice for asking the "Very Best Question"
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    Molly K wrote:
    AdrianB,
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