Need to start from scratch, but how?

lost my old iphone 3gs, got my new iphone 4g today. i followed advice and tried to restore from the last backup of the iphone 3gs but it didn't work, i get a crash during the firmware update and then it goe into restore mode, and tries again, and crashes again...
how do i tell it to wipe and start from scratch, because when i plug it in it says its detected an iphone in restore mode so it tries to restore it - presumably using the 3gs settings which dont work..
help?!

no everyone, i just found the answer.. so if you are looking for the same thing it is nothing to do with rusty usb cables etc.
thanks to gavinthain, who posted the following to me earlier, i've followed it and it worked;
Download RecBoot 1.0.2
I found it here: http://www.sebby.net/659-released-recboot-1-0-2/
Plug in your iPhone.
Close iTunes.
Run "RecBoot Exit Only"
Click the "Exit Recovery Mode" button.
The screen on the iPhone will go black. At this point, UNPLUG the iPhone (before it starts back up)
It will boot up correctly after finishing the firmware install.
Now plug your iPhone back in and complete a normal restore.

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    Get name.
    Test to Test accounts.
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    +NOTE. With Tiger/iChat 3 you may possibly have issues with an ISP blocking port 5060 for use with their Own VoIP service+
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    I may receive some form of compensation, financial or otherwise, from my link to my website.
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