Need to swap my Acrobat XI from my old PC to my new Mac laptop.

I submitted a request to swap my Acrobat XI from my old PC to my new Mac laptop.  I received a response from Adobe to deactivate the license on the old PC and I completed that task on 1/22/15 and responded back to Adobe on the same day.  As of 1/26/15, I am still awaiting a response from Adobe to activate Acrobat XI on my new Mac. I need this for business purposes and am finding this process to be very slow.  How can I have this process/response expedited so I can install Acrobat XI on my Mac? Is there a way to contact Adobe thru chat, e-mail or phone?

Phone support | Orders, returns exchanges
http://helpx.adobe.com/x-productkb/global/phone-support-orders.html
For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
Get chat help with orders, refunds, and exchanges (non-CC)
http://helpx.adobe.com/x-productkb/global/service-b.html ( http://adobe.ly/1d3k3a5 )

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