Need to uninstall and reinstall?

After repairing our Windows XP from a viral attack, many files were encrypted, and lost, and also Illustrator CS5 would no longer print from the program, receive a "Cannot Print Illustration" indicator, and the help screen is completely unpopulated, as well as the symbols libraries.  Is it going to be necessary to uninstall and reinstall and what are the pros and cons of doing that?

You could try resetting the preferences, if you haven't already (see below). But from the sound of it, I doubt that will solve your problems.
If that doesn't work, then, Yes. I think uninstalling is your best bet. I would suggest the full three-step method:
1) Deactivate and Uninstall
2) Run the CLEANER TOOL
3) Reinstall
Boilerplate text:
Reset Preferences
1) Close the program and press Ctrl+Alt+Shift (Win)/Cmd+Option+Shift (Mac) during startup (not reversible)
or
2) Move the Folder. See:
http://www.bugge.com/Family-and-friends/Illy/illy.html
Good luck.
--OB

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