Need to uninstall/re-install Firefox but it tells me I must close Firefox first. But it IS closed. What do I do?

Been having trouble with AT&T internet. Had to re-install. Now, I can access internet through Explorer but not Firefox. Told I have to uninstall Firefox and then re-install it. But half-way through the uninstallation Wizard, it tells me I have to first close Firefox before it can continue. But it IS closed. ???? So what do I do? Why does it think it is open?
== 6/17/10 ==
== User Agent ==
Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.0; WOW64; Trident/4.0; GTB6.4; SLCC1; .NET CLR 2.0.50727; Media Center PC 5.0; .NET CLR 3.5.30729; .NET CLR 3.0.30729)

Please immediately back up your profile and put it somewhere safe outside of Firefox and profile paths (Your Desktop will do fine).
*[[Back up and restore information in Firefox profiles]]
That ensure that you preserve whatever information that you do have.
It appears that you have not previously done anything to backup bookmarks yourself. I am thinking of manual backups or syncing to a second device.
*[[Restore bookmarks from backup or move them to another computer]]
*[[Firefox Sync - Take your bookmarks, tabs and personal information with you]]
Do not blindly do bookmark backup restores as that overwrites any current files with files of speculative / no value. Before you attempt to restore any bookmarks file always make a manual backup of the current one, or you may just make the situation worse. The Windows restore points may not always be effective and if they are it is rather a sledgehammer and nut approach.
It is possible looking for previous versions of the file ''places.sqlite'' may help. That is a database file in your profile that contains the bookmarks.
*[[Profiles - Where Firefox stores your bookmarks, passwords and other user data]] <br/>As explained in the article using the troubleshooting option exposes a button that is the easiest method of finding and opening the profile.
The profile also contains a folder of some automatically created bookmark backups. I have already asked above that you backup the whole of this.
I am not sure what you did exactly that caused the loss of bookmarks. If you reformat a hard disk that destroys everything. If you reinstall Firefox and use any option to remove personal information again bookmarks will be lost.

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Need to uninstall/re-install Firefox but it tells me I must close Firefox first. But it IS closed. What do I do?

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