Need to "wipe" my Pavillion DV6500, has a keylogger, can't find the 3rd Restore Disc HP said I need?

Hi ,
I searched for this disc and can't locate where to order it. My pavillion laptop, DV 6500 has a keylogger on it. It was installed by someone using the Maestro disk and it's so embedded no one can remove it. The best they can tell me it wipe the laptop and then it will be gone for sure.
I don't mind doing that but HP said I need 3 disks to restore my laptop. I have 2 from a couple years ago when the laptop had an issue and HP actually had to restore it to fix it.
Aparrently, there now is a 3rd disc since there are more up to date drives, etc, But I cannot seem to find where they are so I can order the 3rd disc like the HP rep just told me to do the other day.
Any ideas where i would find that?? Bad enough I have to wipe a 7 year old device that may not start up again but now I can't find the software to restore it-lol.
I appreciate any help/feedback. Thanks
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Its possible the 2 discs you have is all there was at that time, are they numbered like disc 1 of 2?
You can order recovery media here, they only send a complete set as far as I know.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00810334&cc=us&lc=en&dlc=en
If HP no longer has Recovery Media for your model, order them here
http://www.computersurgeons.com/Default.aspx

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