Need to "wipe" my Pavillion DV6500, has a keylogger, can't find the 3rd Restore Disc HP said I need?
Hi ,
I searched for this disc and can't locate where to order it. My pavillion laptop, DV 6500 has a keylogger on it. It was installed by someone using the Maestro disk and it's so embedded no one can remove it. The best they can tell me it wipe the laptop and then it will be gone for sure.
I don't mind doing that but HP said I need 3 disks to restore my laptop. I have 2 from a couple years ago when the laptop had an issue and HP actually had to restore it to fix it.
Aparrently, there now is a 3rd disc since there are more up to date drives, etc, But I cannot seem to find where they are so I can order the 3rd disc like the HP rep just told me to do the other day.
Any ideas where i would find that?? Bad enough I have to wipe a 7 year old device that may not start up again but now I can't find the software to restore it-lol.
I appreciate any help/feedback. Thanks
This question was solved.
View Solution.
Its possible the 2 discs you have is all there was at that time, are they numbered like disc 1 of 2?
You can order recovery media here, they only send a complete set as far as I know.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00810334&cc=us&lc=en&dlc=en
If HP no longer has Recovery Media for your model, order them here
http://www.computersurgeons.com/Default.aspx
Similar Messages
-
I need to get raw plugin for Canon 5D Mark iii for CS6 the adobe website has changed and I can not find the download.. it keeps looping me back to the product download page without the raw
Which operating system are you using?
Have you tried Help>Updates from within photoshop cs6 to get either camera raw 8.3 or 8.7.1, which should enable photoshop cs6 to open the canon 5D Mark III files.
(version of camera raw depends on your operating system)
If that doesn't work try one of the following camera raw plugin installers:
Camera raw 8.7.1 plugin
https://helpx.adobe.com/x-productkb/multi/camera-raw-plug-in-installer.html
If you have windows xp or vista or mac os x snow leopard (10.6.8), then you'll have to use the camera raw 8.3 plugin installer:
https://helpx.adobe.com/x-productkb/multi/camera-raw-84-support-policy.html -
My (old, never updated) I-phone has no "update" button in Settings and I would like to update it. I can not find the right place on I-Tunes to download the updates. Do you know where to look?
Update your iPhone, iPad, or iPod touch - Support - Apple
-
I was trying to export my bookmarks to Safari and the instructions were to: Go to Bookmarks - select "Organize bookmarks" and "export to HTML". I can't find the "Organize bookmarks" tab on my tabs bar.
This came about because Firefox would not let me access my On Star account (kept getting error messages about a mis-direct).Menu changes (wording), "Organize Bookmarks" under the Bookmarks menu has been changed to "Show All Bookmarks -- Ctrl+Shift+B" with the same keyboard shortcut. They didn't like the new wording either and it is expected to be changed in a later version (but no further changes seen yet in betas).
I always use the keyboard shortcuts anyway.
:http://dmcritchie.mvps.org/firefox/keyboard.htm
:http://kb.mozillazine.org/Sorting_and_rearranging_bookmarks_-_Firefox
Ctrl+B Bookmarks sidebar
:Ctrl+Shift+B Bookmarks History
You can make Firefox '''Firefox 5.0''' look like Firefox 3.6.18, see numbered items 1-10 in the following topic [http://dmcritchie.mvps.org/firefox/firefox-problems.htm#fx4interface Fix Firefox 4.0 toolbar user interface, problems (Make Firefox 5.0, or 4.0.1, look like 3.6)]. ''Whether or not you make changes, you should be aware of what has changed and what you have to do to use changed or missing features.'' -
I rented a movie on Itunes last night and I watched half of it before falling asleep. Today I tried to open the movie and watch the last half but I cannot find it. It has been less than 24 hours since I rented it. Where can I find the movie?
I found my answer in another Thread and it worked... so for anyone who needs it, here it is:
https://discussions.apple.com/message/19134562#19134562
Had the same problem and spoke with Apple Support. They had me reset the System Management Controller:
Shut down the computer. With the computer off, on the left hand side of the keyboard press shift+control+option along with the power button simultaneously and release. Wait 5-10 seconds and restart the computer.
This solved my problem and I was immediately able to purchase, download, and play an HD movie from iTunes w/o any error message. -
i need to add a new computer and take off a old one but can't find the site or place to turn it off i can only have two computers but i got three please help let me know where to go to shut one off to put the new one on?
Hello,
the way is written there Activation & deactivation help >>> (see there only to understand the procedure) Common activation problems >>> "Activation limit reached for [product]. This serial number has already been activated on 2 computers." "Maximum activations exceeded."
>>> How to deactivate or sign out >>> A single license for Adobe software lets you install the applications on two computers—for example, at home and at the office. However, you can use the software on only one computer at any given time.
If you want to install the software on a third computer, deactivate the software on the computer on which you will no longer use the software. Then, activate the software on the new computer.
Hans-Günter -
I purchased the license of photoshop & lightroom for 1 year I guess it has been double paid. I would like to cancel the 1 of double payment. Where can i find the license?
You are likely going to have to contact Adobe Support directly by chat or phone when they are available.
Manage your membership and payments | Creative Cloud
https://helpx.adobe.com/x-productkb/policy-pricing/membership-subscription-troubleshooting -creative-cloud.html
For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
Creative Cloud support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html ( http://adobe.ly/19llvMN ) -
Where can i find the resolution of a photo? I need to change it to 102
where can i find the resolution of a photo in iphoto? How can I change it to 102? I see is the pixel width and height, along with the mb/kb size for photo info; I need to change the resolution and size for submission.
Short answer: the dpi (or resolution) is set when you decide what size you're printing at.
Long Answer: Dpi means nothing in the digital world of your computer. There are no "inches" to have "dots per..." Size is measured in pixels. That's the same on your camera. It doesn't take 10 x 8 or 6 x 4 shots. It takes shots measured in megapixels. For instance 4,000 x 3,000 is a 12 megapixel camera.
Using that example, that shot from that camera has 12 million pixels. So that's how many "Dots" there are. To decide the ratio of dots per inch, you now need to decide the "inches" part. And that's printing. Print at 10 x 8 and the dpi will be 4,000/10 or about 400 dpi. At 6 x 4 then it's 4,000/6 or 660 dpi. Work the other way: Print at 300 dpi and the resulting image will be about 13 inches on the longer side.
So, your photo as a fixed number of pixels. Changing the dimensions of the print will vary the dpi, changing the dpi will vary the dimensions of the print.
For more see http://www.rideau-info.com/photos/mythdpi.html
Regards
TD -
I opened Firefox accidentally so pressed cancel thinking it wouldn't open Firefox if I did that but it opened it up anyway but didn't restore my last session (which I needed) and now I can't find how to restore it - help!!!
== This happened ==
Just once or twice
== I opened Firefox accidentally and clicked cancel thinking it wouldn't open Firefox if I did that.You will find that bookmarking a page (clicking the star next to the address, or going into ''Bookmarks > Bookmark this page'' is precisely what you need to remember pages. It is a very widespread function in web browsers, and it is very ''very'' helpful in many situations, including remembering the location of pages you want to see later, providing easy access to pages you use frequently and other stuff too.
If you want to know about session restore, there's an helpful support article [http://support.mozilla.com/en-US/kb/Session+Restore here] which I believe also has information on version 3.0. However, I do urge you, once again, to update, because older versions (including 3.0) are no longer maintained and have known security vulnerabilities. Besides, you will not loose any functionality at all (unless you are using add-ons that are no longer usable by newer versions, in which case you need to contact the add-ons' authors for support and ask them to update their software), it's free, and very easy to do.
If you need any further help at all, whatever it is, tips, troubleshooting, walkthroughs, feel free to ask here. -
Question
I open my work Lotus Notes through FireFox. since the upgrade if my email has attached I can't find them. The attachment windows is there but nothing is in it.you haven't lost anything, it's virtually impossible to delete your Zotero library by accident.
You may just need to show your add-on bar (View --> Toolbars ---> Add on Bar).
To check if Zotero is disabled, go to Tools--> Add-ons --> Extensions.
Make sure to check for Zotero updates, you may need the newest version (2.1.10) for FF6 compatibility.
As a general piece of advice, if technical problems make you frantic, don't perform major software upgrades in the middle of a project. Also, support for Zotero is better on the Zotero forums than here. -
i have bought a film from itunes and the credit has come out of my account, but i can't find the film anywhere, it said it was downloading, then i left the laptop and on return i couldn't find the film. how do i find the film?
Maybe it is in the Purchased category of iTunes,
Try going there -
The share operation "master file" has failed. the operation could not be completed because an error occurred creating Frame 93164 (error-1). how can i find the frame?
https://discussions.apple.com/thread/6219522
-
I need to go back to Firefox 3.5-3.6 because 90% of my extension do not work. Where can I find the download to Firefox 3.5-3.6? Thank you for the link.
You are a "life saver". Thank you very much.
-
I need to authorize my computer and I can't find the link for it. I looked under Itunes store and there are no links that say "advanced" or "authorize computer"
Authorization
Macs: iTunes Store- About authorization and deauthorization.
Windows: How to Authorize or Deauthorize iTunes | PCWorld.
In iTunes you use the Authorize This Computer or De-authorize This Computer option under the Store menu in iTunes' menubar. For Windows use the ALT-S keys to access it. Or turn on Windows 7 and 8 iTunes menus: iTunes- Turning on iTunes menus in Windows 8 and 7. -
I get the following message when trying to open an .avi downloaded from my video cam, need help, can not find the codec, thank you. This is for Quicktime Player.
"The document “IMAG0026.AVI” could not be opened. A required codec isn't available."Try Perian.
http://perian.org/
Maybe you are looking for
-
Can't print from the internet but other stuff I can
I have had my printer for about 4 months now and everything has been fine until the other day when it stopped printing from the internet. Now that I think about it, it's about the same time I put new ink in. But I can print from Word and other stuf
-
Export Quicktime with leading header out of AE CS4
Hi everyone, I have to get a workflow with the Rosendahl bonsaiDRIVE (portable video and audio multitrack recorder) and After Effects up and running. Unfortunately the only files that server accepts via Ethernet are Uncompressed 8-bit 4:2:2 Quicktime
-
i'm using firefox 3.6.10 in windows xp it always crushes while playing farmville please help me to resolve my problem i already disabled some of my adds on and i re-install firefox, now i cannot totally open any games in face book. it says you must u
-
Selected columns to be shown in the report....
Hi, I have a report with approximately 75 to 80 columns with most of the column having null value... and the report is huge - about 500 to 600 rows... Example imagine a column named Information Systems Executive Name is null in all the rows, i want t
-
Repositioning datalabels on 3-D stacked-bar chart
I am trying to reposition value datalabels on a 3-D 100%-stacked-bar chart. I am using Excel 2010. I am preparing charts for the age distribution and the race/ethnic distribution of new students, among dozens of others. (Printed, the workbook is ov