Need upgrade date moved up ( 3 years!!!)

Question

This is a complex issue about my account. I've gone back and forth about this with both Verizon stores and the customer service call center for YEARS with NO resolution. (There are a mere two phone lines and one tablet line.)
In September 2011 I upgraded a Motorola (w755?) flip phone to a Motorola Droid phone. (Logic would've dictated my next upgrade date would be September 2013)
Shortly thereafter my ex-wife experienced a manufacturer defect with her HTC Droid Eris - a widely documented one about the track ball malfunctioning because it was too close to the charge port (resulting in loss of use of the screen). Verizon denied there was a defect and would not offer any assistance in replacing the phone.
As a result, my ex was forced to "commandeer" MY upgrade date for replacement for the failed HTC phone and subsequent phone (by upgrading my line with her new phone and then switching lines on the phone - an allowable maneuver).
Fast forward to June 2014. I'm still stuck with my Motorola Droid from 2011 because Verizon won't allow me to upgrade it. It was still working okay when it dropped from a height of 2' onto vinyl tile and the screen shattered. At that point I was forced to use the $100 replacement independent contractor (forget the name). The replacement was the "next" available model, a refurbished Motorola Droid RAZR from 2012. It has been nothing but trouble since two weeks into ownership. After one month the speaker quit working (can't hear any notifications or incoming calls). It doesnt connect to wifi, apps work when they want, keyboard is miscalibrated, webpages don't load even with clear reception. The shell is also cracking and falling apart randomly and there is a bubble under the screen glass where it has decided to detach from the LCD.
SO... my upgrade date for this worthless Droid RAZR phone is showing 11/26/14. Who, how, and when can I have that moved up to NOW? Hint: I can't use my ex's upgrade date because she already used that for new products via Verizon Edge. SO, I have zero options unless someone from Verizon physically steps in and HELPS me.
Also, what kind of discount price can you get on an iPhone 6/plus when eligible?? I won't accept anything but an Apple product because the quality control on any other brand (except maybe Samsung) is shoddy at best. Atop these facts, if my upgrade date was moved up to NOW, I would technically have the new phone by my upgrade date because of the back-order nature of new products.
So after two years of goofiness and 8 years as a VZW customer, I will not accept answers like "no", or "Verizon Edge" - not in my vocabulary. I deserve better and also a little fairness. I believe after 37 months I'm entitled to a) an upgrade at a discount and b) a NEW product. That is all I'm asking. If this was even worth filing suit I would've easily won. Please and thank you!!

Answer 1

If this was even worth filing suit I would've easily won.
you gave upgrade to ex, you dropped phone, you replaced another phone falling apart after 2 years. In each case you agreed to the terms, I do not see where Verizon went against the terms.   You drink the kook-aid (getting subsidized phones), you pay the price.   In future, get replacements outside of Verizon so there is no impact on contract date. 
Good luck, you just missed the 11/15 early upgrade window that was recently offered.