NEED URGENT HELP-BLACKBERRY CURVE 9300

Got it like two weeks ago. About a week ago it kept rebooting a lot. Like three days it kept rebooting continuously and viciously often shutting off during rebooting. Today I connected it to my PC, I was upgrading the OS hoping that this would solve the problem but during the upgrade their was an error. It was suggested that I disconnected the blackberry and restart my PC. Did that but now my bb is not even rebooting, it keeps blinking red and is not being recognized by my PC. I don't know what to do and I'm about cry. I am very appreciative of any reply. My device is unlocked and the software is OS5.

Hmmm..OK...thne you should probably do a clean OS reload.
At the top of each device forum, there should be some "sticky" threads that discuss the OS levels available for many models. If they include your model, then please use those as reference as you proceed. Otherwise, you will have to dig through the official download portal for OS packages for your model:
http://us.blackberry.com/support/downloads/download_sites.jsp
From a PC, you can install any compatible (e.g., for your exact BB Model Number) OS package to a BB via this procedure:
http://supportforums.blackberry.com/t5/BlackBerry-Device-Software/How-To-Reload-Your-Operating-Syste...
Note that while written for "reload" and the Storm, it can be used to upgrade, downgrade, or reload any BB device model -- it all depends on the OS package you download and install to your PC. If that OS package is from a carrier other than the carrier for which your BB was originally manufactured, then delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:
C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
C:\Users\(your Windows UserName)\AppData\Roaming\Research In Motion\BlackBerry\Loader XML
Be sure that you remove, from your PC, any other BB device OS packages as having more than one installed to the PC can cause conflicts with this procedure.
If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:
KB19915How to perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Similar Messages

Need Urgent Help with Curve 8520 Backup

Help urgently. I need to backup my Curve but the BB manager would not accept my pin. I am keying it in but the cursor is not showing any sings that it is being typed in. The phone is not accepting the password and it is one try away from cleaning the phone. I need to backup before that happens

Are you typing in your PN or your Password? If you're connected to the BlackBerry Desktop Software, you should be entering the device security password.
Often users who have multiple numerals in their password will only press the ALT key for the first numeral and not those following, so for instance, if your password were "1234", you might have been pressing "Alt 1234" on the device, which makes the actual password to be "1ers".
Does that make sense? Does it sound familar to your usage?
So check the way you enter your password on the device... do you think you are entering multiple numbers but actually are not?
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Need help with a Blackberry Curve 9300, please...

Hello, everyone, I had a look around the forum and came across a post which offered advice one what to include in questions, so I have tried to include the info below.
Device info
Your carrier: Unlocked (was using Virgin)
Model info and OS version (Go to Settings, then Options, then about): Blackberry Curve 9300, OS 6
Apps and free space
File free before and after a battery remove/replace. (Go to Settings, then Options, then status): 60%
Did a battery pull fix your issue? No
Apps installed and their version if possible. (Go to Settings, then Options, then applications): None, only the ones that come with it after reset to factory
BT device model/version (you will have to look at the BT device): Don't know what this means
When writing your question
Any other details that would help us out with your issue: This was my teenage brother's phone, which since has been given to me. The phone was severely mistreated; thrown around, stepped on and chewed. The battery had to be replaced as well as the middle chassis and the front and back cases along with the keyboard, bottom clip and screen.
Good description of what is really wrong and how to reproduce if possible. Details of what you did before: I managed to get it working after I had replaced everything listed above, but it will not charge using the cable. I have to keep taking the battery out and plugging it in seperately to charge, then putting back in the phone. This is after replacing the cable as my brother broke that too, so it's not the cable. He's damaged the data/ charge port.
The camera will not work, but at the moment I am not looking for a solution for that. The error is: "Could not start the camera. Close other applications and try opening the camera again". No applications are open and the OS has just been updated to the most recent version. For this reason, I think he's managed to break that too and it would need to be replaced if that's possible.
My issue at the moment... My mother, as you can imagine is furious with him for trashing the phone she bought him at about £250 when it was new a couple of years ago. So, as I have managed to get it to turn on and pick up wi-fi, she has said I can keep it. I am on Virgin Mobile and this phone is unlocked. It will not pick up any network even using my Virgin SIM card which works fine. My brother was also using it on Virgin.
I can use it with wi-fi and have already contacted t-mobile and Virgin Mobile to make there there's no problem with them. There isn't. The number has been put under my ownership and the phone registered to me now. It is not blocked or blacklisted, yet, only comes up with SOS for network.
Because of this, they and the local phone shop think he might have damaged the antenna inside. I am an iPhone user, this is the first time I have used a Blackberry, so I have no idea - can the antenna be repaired by myself?
Or, given that the camera doesn't work either/ needs replacing, would it just be better to get a replacement using my contents insurance? I am unsure which would be cheaper, to get the parts and try and fix it myself, or pay the excess for the insurance.
Advice appreciated... Thanks in advance.

Hey MaggzieP,
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
This KB article will determine if it is a software or hardware related issue for the camera: www.blackberry.com/btsc/KB15544
Also if you tried more than 1 SIM card in the BlackBerry Curve 9300 smartphone and it still shows SOS, this could be hardware related as well.
For all repairs, I can only suggest checking with the point of sale or network service provider for further options.
Let me know if you have any more questions.
Cheers.
-ViciousFerret
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Need Help with App World on the Blackberry Curve 9300

Right i got the new Blackberry curve 9300 about a week ago. All my mates already have blackberry curves 8520's. I downloaded App World to get the same theme has my mate, but when i go on his it says he has over 1300 themes on his App World and i only have around 300 on my App World. Why is this? Also i can't get the theme i want because i don't have all the themes on my App World for some reason. If you could help please reply.

The 8520 and the 9300 are completely different devices with different OS's etc. The theme on an 8520 probably won't work on the 9300. The 9300 hasn't been out nearly as long as the 8520 so there are fewer themes available. This will change with time.
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I need to know a lot of things about Blackberry Curve 9300, I need hel please...

Hello there! Some of the questions or problems I'm encountering now maybe for some is nothing & seemed silly but for me it's giving me headache. First, just downloading & installing the Blackberry Desktop Software for PC is giving me a problem already, I downloaded & installed Blackberry Desktop Software v.5.0 but seemed not compatible with my PC & Blackberry Curve 9300, some options & features were missing/incomplete. So what is the best BB Desktop Software for BB Curve 9300? And I want to upgrade my BB Curve 9300 v.5.0.0.977 (Platform 6.3.0.63) to 6 OS. However, I want to know the advantages of the 6 OS first, what features are so special with this OS? Is it ok to download & install the 6 OS leaks? Among those leaks(V.6.0.0.448; v.6.0.0.418, v.6.0.0.380, v.6.0.0.344; etc.) what is the best & safest & most compatible with version of blackberyy Curve 9300 that i have??? Is it a must to upgrade my version of BB Curve 9300 to 6 OS? Í love changing my themes, wallpapers & ringtones but the version I have doesn't allow me to do so... So limited choices... What can I do???
I will really appreciate any comments, suggestions, replies regarding my concerns... Thanks!!!

Hi and Welcome to the forums!
Wow...that's a lot to pack into a single paragraph with a large colorful font! But, let's see if we can take your points one by one, shall we?
Netteski wrote:
First, just downloading & installing the Blackberry Desktop Software for PC is giving me a problem already, I downloaded & installed Blackberry Desktop Software v.5.0 but seemed not compatible with my PC & Blackberry Curve 9300
Exactly how did it seem not compatible? Precise descriptions are always better than vague generalities...which leave us to only guess...which helps no one I find...
Netteski wrote:
some options & features were missing/incomplete.
Again...what, exactly?
Netteski wrote:
So what is the best BB Desktop Software for BB Curve 9300?
The most recent version (6.0.1.18), available here:
http://us.blackberry.com/apps-software/desktop/
BTW...the version of the Desktop Software itself is not at all tied to your BB model, nor your BB OS level. It is always best to use the most recent Desktop Software version, regardless of BB model/OS that you have. (There are some very special cases that are exceptions to that...but they are indeed very special.)
Netteski wrote:
And I want to upgrade my BB Curve 9300 v.5.0.0.977 (Platform 6.3.0.63) to 6 OS. However, I want to know the advantages of the 6 OS first, what features are so special with this OS?
OS 6 is very very different from OS 5. I suggest you read the release notes, view the videos, and other things. If, ultimately, you decide you don't want it, then you can always fall back.
Netteski wrote:
Is it ok to download & install the 6 OS leaks? Among those leaks(V.6.0.0.448; v.6.0.0.418, v.6.0.0.380, v.6.0.0.344; etc.) what is the best & safest & most compatible with version of blackberyy Curve 9300 that i have???
I don't know if those versions are leaks or not. But, if they are from a carriers download web portal:
http://us.blackberry.com/support/downloads/download_sites.jsp
then they are official and not leaks. From what I can quickly find, the most recent official OS for the 9300 is 6.0.0.461 (from Telus). Typically, on this officially sanctioned (by RIM) site, we shy away from much discussion about leaks since they have bypassed the official channels and are not sanctioned by anyone for release to the general public.
Netteski wrote:
Is it a must to upgrade my version of BB Curve 9300 to 6 OS?
Nope...you can stay behind for as long as you want. Just be aware that someday your OS will be End Of Life and there will be no further formal support. Before you ask...no, I've no idea when that would happen.
Netteski wrote:
Í love changing my themes, wallpapers & ringtones but the version I have doesn't allow me to do so... So limited choices... What can I do???
Given that OS 6 is even newer, I'd expect that your choices for those things would be even further limited. But, over time, that will shift and there will be plenty of options for OS 6 for you to play with.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Can somebody help me with my Blackberry Curve 9300

Hi there, can anyone help???
I have been given a blackberry curve 9300 and I have just put a giffgaff sim card in and changed my number over. I have tried to text and it keeps coming up with a clock symbol and then a red X. I have looked at settings and it seems to be fine. I just can't send messages but I can receive them.
CAN YOU HELP
Hayley

musicalqueen wrote:
I'm not sure as I hace only got my message about being registered but apart from that nothing!!!!
OK, can you please get a friend to send you an SMS message and test?
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2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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Memory Card Issue with my BlackBerry Curve 9300

Hello,
I have been using the memory card for more than a year. It's a SanDisk or a ScanDisk memory card. It's 8 GB. I didn't use the card that came with my BlackBerry Curve 9300 phone. I'm always trying to delete files or to copy files, most of them are music files from my laptop to the memory card via memory card reader.
Now I am encountering a message that I need to repair the memory card whenever I try to insert it to my phone again. And most of the time whenever the phone automatically repairs it, some files are corrupted or considered as a "lost chunk files".
How can I recover those files? And why did it happen or always happen in the first place?
According to this site, you need to reformat it: http://www.techtalkz.com/tips-n-tricks/1535-memory-card-corrupted-here-solution.html
So what I did is to copied everything to my laptop then reformatted it completely.
It kinda solved the issue but for how long will I won't be experiencing the "repair memory card" issue and the "lost chunk files" issue?
Do I need another program to reformat the memory card and not to use the one that comes with every windows computer?
Does using a memory card reader or using a memory card adapter (for the microSD card) corrupts the memory card?
I have been researching on how to completely recover the files but I'm a bit confused.
There are a lot of recovery programs out there.
Can you guys help me out here? Thanks.
Here are the researches that I made:
http://www.diydatarecovery.nl/chkmate.htm
http://forums.crackberry.com/blackberry-torch-9800-f209/torch-freezes-media-card-corrupted-627384/
http://www.berryreview.com/2009/01/08/tips-tricks-recover-files-from-a-corrupted-sd-or-microsd-card/
http://supportforums.blackberry.com/t5/BlackBerry-Torch/Media-card-corrupted/td-p/1181945
http://www.squidoo.com/recoverphotosblackberry
http://www.ehow.com/how_2129153_retrieve-pictures-corrupt-memory-card.html
http://panasonic.jp/support/global/cs/sd/download/index.html
http://www.datarecoverybook.com/drb/usb-drive.html
http://www.cgsecurity.org/wiki/TestDisk
http://www.memorycardrepair.org/memory-card-repair/downloads.html

vikram82 wrote:
Tried a couple of things. Still my issue is not resolved
I think you should try each and everyone of the solutions suggested in the link I provided, given that it covered both harware and software suggestions. And always reset the device by removing the battery whilst the device is powered-on. Leave the battery out for a minute or 2 after each step.
See if that resolves the problem.
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TWO PROBLEMS:( BLACKBERRY CURVE 9300) 1) Unable to send/receive e-mails 2) black square with a minute hand whizzing round

Hello,
I have a BLACKBERRY CURVE 9300
i would be most grateful if someone could help me with persistent problems, which ive previously enlisted the help of T-mobile to resolve but to no avail.
1) I am unable to send/ receive e-mails, this has been an ongoing problem which seems to sort itself out for a short while then returns, i have been asked to remove e-mail accounts from device and re-boot, and as i say works for a short time then starts again.
2) I have this annoying black square in the middle of the screen with like a second hand whizzing round which can sometimes last ages. I was told by t-mobile this was due to not doing regular device updates, i have since done this and as i type continue to see this symbol.
Any advice/suggestions would be gratefully received.
Thankyou.
Andrew Goodall

The spinning clock is usually an indicator of low memory. Make sure you are completely closing apps your aren't using by using the close or exit option in the menu instead of just backing out of the app with the escape key. Also check your memory after you have rebooted your device. If it is still low then you may have to delete apps you absolutely don't need or use to get memory back.
As for the email issue I am assuming you have a data plan since you have tried to fix the problem with Tmobile. If you haven't done so you may have to re-register your phone on the network and or log into Tmobile's BIS site to resend your service books.

Facebook does not work with BlackBerry Curve 9300 ??

Hi, I just got a BlackBerry Curve 9300 v5.0.0.832. My current carrier is Virgin.
Anyways. The message I get is "You are currently on a service plan that does not support this application. If you want to use this application please contact your service provider to upgrade the plan"
I've been reading how you can get v. 1.6 for Facebook, but I don't know how! Please help! Thx!

In order to use the Facebook app etc you need to ensure you have a full blackberry data plan as opposed to an email only blackberry data plan or standard data plan from your carrier.
Give them a call and see what your options are.

My blackberry curve 9300 turns off goes to a white screen then back on

My blackberry curve 9300 turns off goes to a white screen then back on this happens every 2-5 mins i have used blackberry desktop to update and repair i have changed battery nothing still the same i need help!!

Hi lesprince
If you update the software and the problem persists, the more likely your Blackberry screen is defective.
In this case I recommend you dirigas a specialized technical services and comment on what happens to your BB.
Regards
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Blackberry curve 9300 photos wont view

My blackberry is taking pictures, but when i go to view them in my media, i cant see them? is there anything i can do to solve this?

Hi EMS1994,
Welcome to the BlackBerry Support Community.
Please try to reinsert both your media card and your battery and test again.
If this does not resolve the issue, are you able to see the pictures by navigating to your Pictures folder in Explore? This KB article provides the steps. "Explore the media card and Internal Memory Content" http://bbry.lv/SczDmH
Are you able to access the pictures using the BlackBerry® Desktop Software when your BlackBerry® Curve™ 9300 smartphone is connected to a computer?
Hope this helps.
-FS
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BlackBerry Curve 9300 + Radius authentication

Hello,
Can some one explain me how can I use an BlackBerry Curve 9300 with RADIUS 802.1x wireless authentication. I will use hardware (computer) authentication instead of user authentication. We use the security type: WPA:WPA2 Enterprise
Thanks!
Best regards,
jdecle02

Hey jdecle02,
Welcome to the BlackBerry Support Community Forums.
You can follow the steps in this KB article to setup WiFi on your BlackBerry: www.blackberry.com/btsc/KB13494
Let me know if you run into any trouble.
-ViciousFerret
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Like! for those who have helped you.
Click Accept as Solution for posts that have solved your issue(s)!

I need a used Blackberry Curve

I need a used Blackberry Curve. I can't renew my contract yet so I cant buy a new. If anyone knows about someone that is selling >>>plz let me know....

If you decide to buy a device off ebay read this first
http://www.blackberryfaq.com/index.php/Buying_a_BlackBerry_off_eBay
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E-Sword for Blackberry Curve 9300

Do anyone know if you can download E-Sword on a Blackberry Curve 9300. Or maybe help me with a web link.

Hi an welcome to the forums!
I found this link, It doesn't look like you will be able to install it.
Thanks,
Bifocals
Pocket E-sword
"Pocket e-Sword is no longer being developed, nor supported.
You are welcome to
install it on a supported PDA or phone, but if it doesn't work for you
then there is no "fix" or help available."
Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.
Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

Unable to unlock Blackberry Curve 9300

I am trying to unlock my Blackberry curve 9300. It is coming up with enter "blackberry" to continue so I have done this too many times and it says last attempt ! I do not want to touch it again as I am clearly entering the wrong information.
How do I fix this?

You must enter the correct password.
Often users who have multiple numerals in their password will only press the ALT key for the first numeral and not those following, so for instance, if your password were "1234", you might have been pressing "Alt 1234" on the device, which makes the actual password to be "1ers".
Does that make sense? Does it sound familar to your usage?
So check the way you enter your password on the device... do you think you are entering multiple numbers but actually are not?
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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NEED URGENT HELP-BLACKBERRY CURVE 9300

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