Need urgent help to get copy of original hardware configuration
So today I had a pretty frustrating Apple Store experience today.
Last year in November I bought a custom made (by the apple.com webstore) MacBook Pro from a guy who offered it on CL. Receipt, serial number, everything was fine.
The following December I was forced to sell it (lost job etc); I found a buyer and sent it correct declared via FedEx.
FedEx lost my package; the only copy of the receipt I had was inside the package (I know stupid me ); but hey I still have the serial number.
FedEx now needs a proof of value; so I went into the Apple Store and asked for a manager to get a printout of the receipt or at least a copy of the original configuration; result = due privacy reasons not possible. I should contact the original buyer; and of course I don't have the contact details from this guy anymore (met this guy once but that's it). I even asked if it's not possible to sent the configuration directly to FedEx (via email), even that is not possible. I'm desperate and need help..
Has anyone an idea what I could do?
Well, a few things...
1. I thought maybe you could get Apple to price it for you based on that info. No one here is going to be able to help you get a copy of the actual receipt from Apple. We're all just users like you.
2. Maybe I don't understand how the Fedex claim process works, but if you paid for the insurance when you sent it, why do you now have to prove the value of it? You paid the extra amount for insurance right?
3. About the only thing left is for you to call Apple support. They're still there now. See if you have any more luck with them than the store guy. If nothing else, based on the serial number they may be able to give you a copy of the exact configuration, which is what you said you needed in your original post (which is why I gave you that link).
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Message was edited by: Admin ModeratorI'm so sorry you haven't been able to get any service while traveling NancyStuckInThaiWithNoService, as well as for not being able to get a hold of anyone to assist you. I'm happy to answer your questions here. As you mentioned, the iPhone 4 is not a Global phone. Therefore, you can only use on a CDMA network, (not GSM). Thailand is GSM/Global, Japan/Tokyo is CDMA; therefore, you can use phone there. (It could be settings were not set correctly to use in Tokyo.
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4. If you're able to use another phone, and call your mobile number, you can press # when you hear your voice mail greeting, enter password, then # again, to change personal greeting. You're able to update greeting with notification that you're traveling.
** When back in Tokyo, you can go to Settings & make sure Airplane Mode is OFF. Also, you can go to General, (from Settings),> Network> Cellular Data- ON> Data Roaming- ON.***
Here are rates while in Japan/Tokyo http://vz.to/18TRKVE
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What you can do is also get the Plant in the search help as an export parameter.
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Message was edited by:
Himanshu Aggarwal -
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