Needed to pay cash after Apple Pay failure, but still charged

I had an interesting situation at McDonalds today. Tried to use ApplePay, and it appeared to work (received the DONE) message on the screen.
The cashier said that it didn't work and that I needed to do it again. I did not see the lights on the pad that I have seen in other places, so I assumed that it did fail. Tried it again and could not get TouchID to work. Since it was a busy lunch time rush, I offered to pay cash.
When I got back to my desk, I looked in Passbook and it shows a successful transaction under the card.
Who can I speak to about the problem? Do I need to go back to the bank?
Thank you for the help.
Steve

I think it would be more prudent to visit the McDonald's and show the Store Manager. You could of course go to your Bank Card Web Site and simply put a hold on the specific Transaction. I have noticed a particular issue when using ApplePay at McDonald's in that often ApplePay doesn't work at the same Store where it has worked many times. In my case the way it has always failed is that my iPhone just doesn't wake up and go to the PassBook App at all. Yesterday I even purchase an extra item in a subsequent transaction to see if it would work ...it didn't. I convinced in McDonald's case it is either an issue with their NFC Devices or with some POS Transaction interaction between the Employee and the Keyboard Input choices.
Sometimes, after a McDonald's visit and an ApplePay transaction failure I have gone right over to Walgreens and successfully used ApplePay.

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Needed to pay cash after Apple Pay failure, but still charged

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